Sweetwater told me just a few minute ago to update all my motherboard and peripheral drivers. Also said the 2i4 was discontinued. I got my unit in December of 2014.

Mario has suggested something that was mentioned by SW support the power source. Is the unit getting enough power from the USB port on the computer? Don't know how to up this power so I just unplugged every other device on the computer. This problem just started happening when the Air Conditioning was turned on in the building I live in. Maybe that is related. I recently noticed it happening when the air conditioning goes on.

Email From Focusrite support below, I did the Optimization yesterday problem was unresolved. Lots of steps, I have an intel chip set so I think I will go directly to the Intel site and update from there s the email suggests they have the latest drivers for their chip sets and other peripherals.

Hello David,

Thank you for your email.

I'm sorry to hear you are having trouble with your unit, but happy to help!

Glitchy audio or drop out issues like this are usually down to things like optimization problems, driver conflicts, or other types of software issues.

I suspect you already have done this but please make sure you follow all the steps in this Optimize your PC for Audio guide.

https://support.focusrite.com/hc/en-gb/articles/207355205-Optimising-your-PC-for-Audio-on-Windows-10

Go to your computer or motherboard manufacturer website and perform any and all updates such as BIOS, Chipsets, USB Controllers, Network Adapters, Video Cards, etc. These simple updates often solve odd issues such as this.

If you have a motherboard with any Intel parts on it you may also want to run the Automatic Driver Update from Intel. Sometimes I see situations where the computer manufacturer may not have all the latest drivers for each individual part listed. Often Intel has even newer drivers for many parts in your computer that can solve audio problems.
https://downloadcenter.intel.com/

I also see you are using the 3.2.2 driver. I want to remove this and try the current main release 2.5.2 driver.

1) With the Scarlett connected please open the Control Panel > System > Device Manager. Locate the Scarlett under Sound, Video and Game Controllers section.

2) Right click the Scarlett and choose Uninstall. Make sure to check the box to remove software for the device.

3) You will see the unit disappear from the list. Unplug the unit and plug it back in. It should reappear in the list.

4) Repeat steps 2 and 3 until the Scarlett appears with a yellow exclamation mark, and/or the properties says Code 10. The Properties > Driver tab will likely say a Microsoft driver is in use. This means all the drivers are removed.

5) Next go to Control Panel > Uninstall a Program. Uninstall any Focusrite USB Audio Driver, Scarlett Family Audio Drivers or Scarlett MixControl you find here.

6) All Focusrite drivers are now removed. Please reinstall this driver.
https://us.focusrite.com/downloads?product=Scarlett+2i

Please let me know how you come along after this. If the glitchy audio continues I will want to run some deeper diagnostics to help you further.

Best regards.

Katherine Kaplan // Focusrite Novation Technical Support

Last edited by dga; 05/30/16 07:23 AM.
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