Originally Posted By: rharv
Quote:
Now it takes 8-10 days to get responses to emails, and all the emails do is put me off, telling me to do newbie level nonsense

FWIW, I'd try Chat over email. You get someone's attention right then, and possibly a remote session (as mentioned).

Also, weird experience tonight; I unplugged the mouse on my main system to use on a laptop (VERY stable W7 Professional OS on said main system)
Never ever had it BSOD before, but when I plugged the mouse back in the whole thing crashed to blue screen and rebooted .. turned out OK, but apparently not ALL software is perfect all the time.


Time of day, day of week matters when trying to get remote control support from PG. If I need help I call on the telephone. When remote control is the solution Wednesday early in the support work day works best for me. I realize the time is a problem for some, I'm lucky its 2pm eastern time for me.

Rharv how does a wireless mouse interfere with a system, I have both a wireless mouse and keyboard. Installed because the wire on both devices were too short to position my desktop under the work surface.


"When you help somebody else you are really helping yourself"