Sometimes when I've contacted them there's a response in about 24-48 hours. Other times I've contacted them to report an issue, and there's a response in a week or so. There is a chat / Online Help support link on this page that might get a faster response.
The company has received accolades for the excellent support they provide. So maybe try a different support approach.


BIAB & RB2025 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones