Originally Posted By: amsmith930
For various reasons, I stopped updating BiaB with version 2013 (build 364), though I have purchased every release since then. I think I am now ready to upgrade to 2016. Should I update each version one-at-a-time (2014, then 2015 then 2016), or should I skip 2014 and 2015 and go directly to 2016? Note: 2013 has no control over number of installs. I believe that was first added in 2014.


Hello amsmith930,

Please contact our sales department at sales@pgmusic.com or 1-800-268-6272. They can look up your purchase history and tell you exactly what you'll need to reinstall, in what order, and provide you with download links if needed.


Originally Posted By: vzudell
I have been having a problem getting the programs I purchased because the only thing showing on my account is the purchase of the 2016 program. What ever happened to the records of purchases before 2014? Was there some kind of failure that erased all of them?


Hello vzudell,

PG Music didn't add the account history feature to the website until October 2014. Nothing purchased before then would show up on your online account. For a complete purchase history, please just contact our sales department and they can send you a summary, invoices, or download links as needed.


Alyssa - PG Music