Herb,

++ Intrex Computers ++ has locations throughout North Carolina. If they have a store close by your daughter's location, it maybe worth a visit. I recently used their services and can assure you they are great people to work with.

Also, get the computer model and serial number from your daughter then visit the computer website and download ALL the computer specific documentation available. Chances are the computer has built-in hardware diagnostics that include checking the battery and power supply. Chances are the computer manufacture originally included a computer management software program to help with updates and troubleshooting. If the program has been removed have your daughter download and install it again.

I'm in the process of switching to a hand-me-down Dell laptop and have found out a lot about them. OEM Dell laptop power supplies are smart and communicate with the laptop so if your daughter's laptop is a Dell with the original power supply, the power supply does have the ability to tell the laptop it is going bad. Dell laptops also have bios driven, hardware diagnostic tests accessible during boot up.

Jim Fogle - 2026 BiaB (Build 1224) RB (Build 8) - Ultra+ PAK
DAWs: Cakewalk Sonar - Standalone: Zoom MRS-8
Desktop: i7 Win 11, 12GB ram 256GB SSD, 4 TB HDD
Music at: https://fogle622.wix.com/fogle622-audio-home