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Band-in-a-Box for Windows
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Joined: Nov 2008
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OP
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Thanks for the suggestion, but what I'm experiencing is not normal behavior. In BiaB, when I right click on a MIDI track and click "Select Hi-Q MIDI Synth patch" I get an "Instrument Not Found" response. This has always worked perfectly and with great results until now... Noel, yes, I can expand the Band in a Box folder, select a Hi-Q instrument, and the instruments plays perfectly. The sounds just won't autoload from BiaB using the Hi-Q commands. Odd... You may be describing normal behavior. The inability to save ST operation/settings has been discussed in the past.
DC Ron
BiaB Audiophile
Presonus Studio One
ASUS I9-12900K DAW, 32 GB RAM
Presonus Faderport 16
Too many guitars (is that a thing?)
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Band-in-a-Box for Windows
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I wonder if PG Music support can shed any light on this, and why it may be occurring?
BIAB & RB2026 Win.(Audiophile), Windows 10 Pro & Windows 11, Cakewalk Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Session Keys Grand S & Electric R, Kontakt, Focusrite 18i20, KetronSD2, NS40M, Pioneer Active Monitors.
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Band-in-a-Box for Windows
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Joined: Aug 2009
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Okay, there is definitely something going on with Sampletank and Hi-Q. I tried to launch Hi-Q styles this evening. The first thing it tells me is the SampleTank isn't loaded and the instrument is unavailable, but they there it is and it plays just fine. See the screen shots below.
I'm running the latest build.
Same message as you John, but then goes on to play ok and sampletank loads fine. Latest build of biab. musiclover
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Band-in-a-Box for Windows
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Makes me think that some signature for Sampletank that BIAB is looking for changed, hence the error message, but the load command actually works fine. Or something like that.
John Laptop-HP Omen I7 Win11Pro 32GB 12TB SSD Desktop-ASUS-I7 Win10Pro 32GB 12TB SATA BB2026/UMC204HD&404HD/Casios/Cakewalk/Reaper/Studio One/Notion/Dorico/Noteworthy/NI/Halion/IK http://www.sus4chord.com (under rehosting/construction)
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Band-in-a-Box for Windows
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Joined: Nov 2008
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OP
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Just to be clear, my OP problem is NOT the same as the one replied to here. These two issues need to be separated. My issue is that Hi-Q sounds do NOT load in BiaB. Know it's a pain, but please read through the posts. Thanks for all the helpful intentions! Will call PGMusic tomorrow... Makes me think that some signature for Sampletank that BIAB is looking for changed, hence the error message, but the load command actually works fine. Or something like that.
DC Ron
BiaB Audiophile
Presonus Studio One
ASUS I9-12900K DAW, 32 GB RAM
Presonus Faderport 16
Too many guitars (is that a thing?)
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Band-in-a-Box for Windows
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Joined: Nov 2008
Posts: 1,382
PG Music Staff
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PG Music Staff
Joined: Nov 2008
Posts: 1,382 |
This all does seem like the same problem.
In my experience, those "Instrument not found" errors have always been caused by the Hi-Q sounds not being installed correctly, or SampleTank not being pointed to the correct Instruments folder.
I'm sure we'll figure it out when we hear from you. If you have trouble getting through by phone, please contact us through the online chat service. Feel free to ask for me.
Thanks
Kent
PG Music
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Band-in-a-Box for Windows
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So Kent at BiaB figured it out in no time flat. I had restored the accidentally deleted BiaB sounds from the 2015 version drive, which was the problem. Kent sent me a link to the right files and all is well. Thanks, Kent! Thanks as well to all the fellow users who pitched in to help. Great product, great support, great user community...doesn't get much better than that. 
DC Ron
BiaB Audiophile
Presonus Studio One
ASUS I9-12900K DAW, 32 GB RAM
Presonus Faderport 16
Too many guitars (is that a thing?)
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Band-in-a-Box for Windows
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Joined: Nov 2008
Posts: 1,382
PG Music Staff
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PG Music Staff
Joined: Nov 2008
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Band-in-a-Box for Windows
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Joined: Dec 2006
Posts: 1,590
Expert
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Expert
Joined: Dec 2006
Posts: 1,590 |
Kent, can you flick the instructions up here, as they might help. I have long since lost my built in BIAB Sampletank files since loading up Omnisynth etc. I have tons of IK Multimedia samples that I bought for $5 that I haven't even bothered to try to use. I spent weeks waiting for zero response from IK MUltimedia. Thanks
Windows 10 Home 20H2 Build 19042.487
BIAB 2021 (Build 818)
Intel(R) Core(TM), i3-4160, CPU @3.60 GHz RAM 16 GB, 64 Bit X64-based processor
Zoom UAC-2 (USB 3 interface-built in midi)
VoiceLive 3 Extreme, Sputnik Valve Condenser Mic
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Band-in-a-Box for Windows
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Joined: Nov 2008
Posts: 1,382
PG Music Staff
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PG Music Staff
Joined: Nov 2008
Posts: 1,382 |
Hi Lambada,
All I did was give Ron a download link for the most recent Hi-Q installer, as some files were missing from his installation. He reinstalled, and it was fixed right away.
I vaguely remember seeing this issue (or something very similar) with the initial Hi-Q installers from early 2015, so it was either caused by using that old installer, or files had somehow gone missing or weren't restored correctly from an earlier installation (not 100% sure which).
Thanks
Kent
PG Music
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Band-in-a-Box for Windows
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Joined: Nov 2016
Posts: 15
Enthusiast
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Enthusiast
Joined: Nov 2016
Posts: 15 |
I am having the same problem with my Hi-Q SampleTank sounds.
I just did a re-install of biab v 15 and then installed updates 415 and 417. I let the installer use the default paths during the installation. Real Tracks, Real Drums, and everything else seems to be working fine.
I can also see that the C:\bb\DX Settings folder has references to the Hi-Q sound sets. The only Hi-Q sounds I can find after the installation are a set of woodwinds and synth sounds in the following folder:
C:\Program Files (x86)\IK Multimedia\SampleTank 2.5\Instruments\Band-in-a-Box.
I searched my whole drive and there are no other SampleTank sound sets present on the computer. Am I missing something in the install procedure? My original purchase was for the 2015 biab megapack.
Your help is greatly appreciated.
Thanks!
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Band-in-a-Box for Windows
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Joined: Jul 2000
Posts: 27,492
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Welcome to the forum.
Since I use a hardware MIDI synth, I'm not a good source of info on SampleTank. Several other users here are, though, so give it some time. If no one helps by Monday, give PG Music Support a call. Their info is in the Support tab, above. They're really good.
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Presonus 192 & Faderport 8, Royer 121, Slate VSX, Adam Sub8 & Neumann 120 monitors.
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Band-in-a-Box for Windows
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Joined: Jun 2000
Posts: 2,498
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In all your included (or downloaded) installs look for one like
"hi-q_instruments_sampletank_01-02.exe"
and run it
I just ran the full BIAB & RB installer for BIAB 2015 and it doesn't look like IT installs the HI-Q sounds only the PRESETS but so look for(or go download the HI_Q Sets 1 and 2 installer)
Last edited by Larry Kehl; 11/26/16 06:36 PM.
Win10Pro,i9,64GB,2TBSSD+20TBHDDs,1080TI,BIAB'24,Scarlett18i8,Montage7,Fusion 8HD,QS8,Integra7,XV5080,QSR,SC-8850,SPLAT,FL21&others,Komp.14,IK suite&others, just a guitar player-AXE FX III &FM9T, FishmanTP, MIDIGuitar2, GK2/3'sw/GI20
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Band-in-a-Box for Windows
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Joined: Oct 2008
Posts: 20,477
Veteran
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Veteran
Joined: Oct 2008
Posts: 20,477 |
I am having the same problem with my Hi-Q SampleTank sounds.
I just did a re-install of biab v 15 and then installed updates 415 and 417. I let the installer use the default paths during the installation. Real Tracks, Real Drums, and everything else seems to be working fine.
I can also see that the C:\bb\DX Settings folder has references to the Hi-Q sound sets. The only Hi-Q sounds I can find after the installation are a set of woodwinds and synth sounds in the following folder:
C:\Program Files (x86)\IK Multimedia\SampleTank 2.5\Instruments\Band-in-a-Box.
I searched my whole drive and there are no other SampleTank sound sets present on the computer. Am I missing something in the install procedure? My original purchase was for the 2015 biab megapack.
Your help is greatly appreciated.
Thanks!
Try right-clicking on the shortcut you use to start BIAB and then choose "Run as administrator". If that doesn't help you get Sampletank playing with BIAB, then contact PG Music. It might pay to ask for Kent. He's the man who fixed Ron's problem. The path you give above for the Band In A Box sounds in Sampletank is correct. Regards, Noel
MY SONGS...Audiophile BIAB 2026
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Band-in-a-Box for Windows
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Joined: Nov 2016
Posts: 15
Enthusiast
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Enthusiast
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This is probably the reason if there is a separate installer for the sample tank files. I don't seem to have a file with that name in my install set. I have about 9 files in in my install set. Is there a way to recover a download set from PGMusic for a previous purchase? I'm a registered user.
Thanks!
Richard
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Band-in-a-Box for Windows
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Joined: Oct 2008
Posts: 20,477
Veteran
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Veteran
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Is there a way to recover a download set from PGMusic for a previous purchase? I'm a registered user.
Thanks!
Richard
Hi Richard, Simply contact PG Music, they will help. Contact options are found under the "Support" link at the top of the web page. Regards, Noel
MY SONGS...Audiophile BIAB 2026
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Band-in-a-Box for Windows
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Posts: 15
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