I would DL and use these in this order:

1-RKill -

http://www.bleepingcomputer.com/download/rkill/

make sure that you choose RKill. RKill means Root Kill and it works better than Malwarebytes root kill.

2-AdwCleaner -

http://www.bleepingcomputer.com/download/adwcleaner/

This finds things that Malwarebytes can miss.

3- Malwarebytes - not the beta version

https://www.malwarebytes.com/mwb-download/

4- your anti-virus

I have had to use these free programs on a couple of friends computers and they cleaned them perfectly.

The safest way to make a backup is to use a Acronis boot disk. But if the computer is infected then Acronis will copy the infection. I run RKill, Malwarebytes and Defender prior to backing up. I only add AdwCleaner if I am having a problem.

Good luck.


Why is it that doctors call what they do 'practice'?
If flying is so safe, why do they call the airport, the terminal?

64 bit Win 10 Pro, the latest BiaB/RB, Roland Octa-Capture audio interface, a ton of software/hardware