|
Log in to post
|
Print Thread |
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Feb 2014
Posts: 18
Enthusiast
|
OP
Enthusiast
Joined: Feb 2014
Posts: 18 |
I dont know what to do. Almost going back to Biab 2016.
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Oct 2008
Posts: 20,481
Veteran
|
|
Veteran
Joined: Oct 2008
Posts: 20,481 |
ammfonesca,
Thank you for the images, they help a lot. We just need a bit of accompanying information.
Some questions that spring to mind....
1. What are you doing with BIAB immediate before each of the above errors arise?
2. Are you running BIAB from an internal installation or a USB drive?
3. Does BIAB run properly at any stage?
...etc.
In the meantime...
As a test... start BIAB by right-clicking on the shortcut and selecting "Run as administrator"
Regards,
Noel
MY SONGS...Audiophile BIAB 2026
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Feb 2014
Posts: 18
Enthusiast
|
|
OP
Enthusiast
Joined: Feb 2014
Posts: 18 |
Hi Noel,
Ok. This happens when I ask to load a new UserTrack.
The old ones are opening ok ut when I ask to load a new one (first time) this happens.
My BIAB is on my internal drive SSD and all my Usertracks and also Drums and Real Tracks , external drive.
This is happening everytime. Sometimes the first time (new usertrack) opens ok but when I ask to load another one ( also new one) this happens again.
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Feb 2014
Posts: 18
Enthusiast
|
|
OP
Enthusiast
Joined: Feb 2014
Posts: 18 |
About : 3. Does BIAB run properly at any stage? Well... did you see the image 3...the small box on screen. This is opening everytime. About Running as Admin. I did right now.. same happens. I have these 2 images about it... [img:center] https://postimg.org/image/6oenev8w9/[/img] [img:center] https://postimg.org/image/bmy996cv7/[/img] As I told you before... the first one, ok... but when I ask to load another one... same thing.
Last edited by ammfonseca; 12/15/16 05:19 PM.
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Jun 2012
Posts: 21,064
Veteran
|
|
Veteran
Joined: Jun 2012
Posts: 21,064 |
ammfonesca,
From your second image, did you save the log file, and did you send it to PG Music Support?
If you don't have email on that computer, you could copy the saved log file to a computer with email and send it to support.
They will be the quickest to work out what might be causing your problem. You might consider to send them the user file that caused your issue also.
BIAB & RB2026 Win.(Audiophile), Windows 10 Pro & Windows 11, Cakewalk Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Session Keys Grand S & Electric R, Kontakt, Focusrite 18i20, KetronSD2, NS40M, Pioneer Active Monitors.
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Dec 2014
Posts: 697
Journeyman
|
|
Journeyman
Joined: Dec 2014
Posts: 697 |
I believe Usertrack(s) has been reported with 2017.
Win 10, 64 bit, love my Lenovo T420, BIAB 2019 (613), RB 2019 (2)
Short term memory is getting shorter.
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Dec 2015
Posts: 225
Apprentice
|
|
Apprentice
Joined: Dec 2015
Posts: 225 |
I have exactly the same problem. Old UTs, created with 2016, are fine. New UTs, created with 2017, crash the program.
I reported this to Support and I also started another thread a couple of days ago. Dr Gannon suggested to email the zipped folder (the one with the UT) to support, and tell support to pass the problem to him. I also sent the complete error log. So I am very confident that PG's experts are working on a solution.
I have another problem though. I sent my email to PG support, and the messages keep bouncing back.
The bounced message says "Failed to process account credentials."
Not sure what that means. So, I guess Support hasn't have received my emails yet. I'll keep trying.
Last edited by Jon Thomas; 12/16/16 07:14 AM.
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Jun 2012
Posts: 21,064
Veteran
|
|
Veteran
Joined: Jun 2012
Posts: 21,064 |
I have another problem though. I sent my email to PG support, and the messages keep bouncing back.
The bounced message says "Failed to process account credentials."
Not sure what that means. So, I guess Support hasn't have received my emails yet. I'll keep trying. Jon, I'm wondering if this is perhaps because of the email content. What happens if you send them a simple 'test' email? Perhaps just with the subject 'test' and the content 'test', does that bounce also?
BIAB & RB2026 Win.(Audiophile), Windows 10 Pro & Windows 11, Cakewalk Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Session Keys Grand S & Electric R, Kontakt, Focusrite 18i20, KetronSD2, NS40M, Pioneer Active Monitors.
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Oct 2008
Posts: 20,481
Veteran
|
|
Veteran
Joined: Oct 2008
Posts: 20,481 |
Jon,
I've never once had anything bounce from support@pgmusic.com
I recall that in his reply, Peter also suggested emailing a Dropbox link to the file. Did you try uploading the zipped folder to Dropbox and then forwarding the link to the uploaded file to PG Music?
Regards,
Noel
MY SONGS...Audiophile BIAB 2026
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Dec 2015
Posts: 225
Apprentice
|
|
Apprentice
Joined: Dec 2015
Posts: 225 |
Noel
yes, in my original email (several days before Peter Gannon's suggestion), I sent a detailed email to Support with a description of the problem, a doc file with the error log content, and dropbox links to the zipped content of my UT. That was about a week ago, but I never had any reply. However I sent it from a Yahoo account, and I knew that Yahoo got hacked, and I've had problems in the past with Yahoo, so after seeing Peter Gannon post here, I re-sent the same message (with the dropbox links) from a Gmail account. That's when the emails started bouncing back (Gmail re-send the same message once a day when it bounces back, so it's been sent at least 2 or 3 times now). So, I really don't know if Support received ANY of my messages ... that would explain why I never received any aknowledgement.
I'll try again with Yahoo now :-)
By the way, PG's support and help is always GREAT, so I am sure it's just an unfortunate coincidence (and I'm sure these days they are super busy with the new version out).
Anyway, now that another user is reporting exactly the same problem, at least I know I'm not the only one, so maybe it's about a bug rather than something very specific to my setup.
If anybody else is experiencing the same problem, with new UTs, please let PG Support know, I'm sure that the more info they have the better they can tackle it.
If I have news I'll report here.
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Dec 2015
Posts: 225
Apprentice
|
|
Apprentice
Joined: Dec 2015
Posts: 225 |
Update:
Peter Gannon just said in the other thread that he received the message and they're working on it.
|
|
|
|
|
|
|
|
|
|
|
|
Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
|
|
|
|
|
|
|
|
|
|
|
PowerTracks Pro 2026 for Windows is Here!
PowerTracks 2026 is here—bringing powerful new enhancements designed to make your production workflow faster, smoother, and more intuitive than ever.
The enhanced Mixer now shows Track Type and Instrument icons for instant track recognition, while a new grid option simplifies editing views. Non-floating windows adopt a modern title bar style, replacing the legacy blue bar.
The Master Volume is now applied at the end of the audio chain for consistent levels and full-signal master effects.
Tablature now includes a “Save bends when saving XML” option for improved compatibility with PG Music tools. Plus, you can instantly match all track heights with a simple Ctrl-release after resizing, and Add2 chords from MGU/SGU files are now fully supported... and more!
Get started today—first-time packages start at just $49.
Already using PowerTracks Pro Audio? Upgrade for as little as $29 and enjoy the latest improvements!
Order now!
Band-in-a-Box 2026 for Windows Special Offers End Tomorrow (January 15th, 2026) at 11:59 PM PST!
Time really is running out! Save up to 50% on Band-in-a-Box® 2026 for Windows® upgrades and receive a FREE Bonus PAK—only when you order by 11:59 PM PST on Thursday, January 15, 2026!
We've added many major new features and new content in a redesigned Band-in-a-Box® 2026 for Windows®!
Version 2026 introduces a modernized GUI redesign across the program, with updated toolbars, refreshed windows, smoother workflows, and a new Dark Mode option. There’s also a new side toolbar for quicker access to commonly used windows, and the new Multi-View feature lets you arrange multiple windows as layered panels without overlap, making it easier to customize your workspace.
Another exciting new addition is the new AI-Notes feature, which can transcribe polyphonic audio into MIDI. You can view the results in notation or play them back as MIDI, and choose whether to process an entire track or focus on specific parts like drums, bass, guitars/piano, or vocals. There's over 100 new features in Band-in-a-Box® 2026 for Windows®.
There's an amazing collection of new content too, including 202 RealTracks, new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two RealDrums Stems sets, XPro Styles PAK 10, Xtra Styles PAK 21, and much more!
Upgrade your Band-in-a-Box for Windows to save up to 50% on most Band-in-a-Box® 2026 upgrade packages!
Plus, when you order your Band-in-a-Box® 2026 upgrade during our special, you'll receive a Free Bonus PAK of exciting new add-ons.
If you need any help deciding which package is the best option for you, just let us know. We are here to help!
Band-in-a-Box® 2026 for Windows® Special Offers Extended Until January 15, 2026!
Good news! You still have time to upgrade to the latest version of Band-in-a-Box® for Windows® and save. Our Band-in-a-Box® 2026 for Windows® special now runs through January 15, 2025!
We've packed Band-in-a-Box® 2026 with major new features, enhancements, and an incredible lineup of new content! The program now sports a sleek, modern GUI redesign across the entire interface, including updated toolbars, refreshed windows, smoother workflows, a new dark mode option, and more. The brand-new side toolbar provides quicker access to key windows, while the new Multi-View feature lets you arrange multiple windows as layered panels without overlap, creating a flexible, clutter-free workspace. We have an amazing new “AI-Notes” feature. This transcribes polyphonic audio into MIDI so you can view it in notation or play it back as MIDI. You can process an entire track (all pitched instruments and drums) or focus on individual parts like drums, bass, guitars/piano, or vocals. There's an amazing collection of new content too, including 202 RealTracks, new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two RealDrums Stems sets, XPro Styles PAK 10, Xtra Styles PAK 21, and much more!
There are over 100 new features in Band-in-a-Box® 2026 for Windows®.
When you order purchase Band-in-a-Box® 2026 before 11:59 PM PST on January 15th, you'll also receive a Free Bonus PAK packed with exciting new add-ons.
Upgrade to Band-in-a-Box® 2026 for Windows® today! Check out the Band-in-a-Box® packages page for all the purchase options available.
Happy New Year!
Thank you for being part of the Band-in-a-Box® community.
Wishing you and yours a very happy 2026—Happy New Year from all of us at PG Music!
Season's Greetings!
Wishing everyone a happy, healthy holiday season—thanks for being part of our community!
The office will be closed for Christmas Day, but we will be back on Boxing Day (Dec 26th) at 6:00am PST.
Team PG
Band-in-a-Box 2026 Video: The Newly Designed Piano Roll Window
In this video, we explore the updated Piano Roll, complete with a modernized look and exciting new features. You’ll see new filtering options that make it easy to focus on specific note groups, smoother and more intuitive note entry and editing, and enhanced options for zooming, looping, and more.
Watch the video.
You can see all the 2026 videos on our forum!
Band-in-a-Box 2026 Video: AI Stems & Notes - split polyphonic audio into instruments and transcribe
This video demonstrates how to use the new AI-Notes feature together with the AI-Stems splitter, allowing you to select an audio file and have it separated into individual stems while transcribing each one to its own MIDI track. AI-Notes converts polyphonic audio—either full mixes or individual instruments—into MIDI that you can view in notation or play back instantly.
Watch the video.
You can see all the 2026 videos on our forum!
|
|
|
|
|
|
|
|
|
|
|
|
Forums57
Topics86,012
Posts798,945
Members40,010
| |
Most Online44,367
Mar 4th, 2026
|
|
|
|
|
|
|
|
|
Dansk
Deutsch - Windows
Español
Français - Windows
Italiano - Windows
Nederlands
Polski
Português
Svenskt
русский
Japanese
Simplified Chinese
Traditional Chinese
Korean