trapper,

Firstly, I just want to point out that I am not PG Music staff. I am simply a user like you.

I hear your frustration. That being said, though, I'm not quite sure why the tone of your post sounds so aggressive. You've been a member of these forums and using PG Music products for quite a while now and long enough to know that the company looks after it's customers incredibly well and that there are also many helpful users in these forums.

The email address that Kent gave you is correct.

How big is the zip file you sent? It sounds like it's bounced simply because it's too big. If that's the case, load the file into Dropbox and then send support@pgmusic.com an email that details the problem and include the Dropbox URL/link for the file so that they can download it.

  • The above is probably the best approach. You should also cc yourself a copy of that email so that you can double-check that the URL works properly and that the file can be downloaded ok.


A couple of questions...

1. Did the harmoniser work properly with your previous version of BIAB?

2. What harmoniser are you using?

  • You haven't given any information about the harmoniser and that makes it very difficult for anyone on here to try and help you. It might be that someone on these forums is successfully using the same harmoniser as you and they can can offer some assistance. We need more details, though.


When you go to contact PG Music, keep in mind that they are operating on holiday hours now. The link below outlines those hours.

PG Music Holiday Hours(link)

I don't know about Canada but here in Australia Monday is a holiday so, according to the above hours given by Callie, Support will not be available and Sales will probably not be able to help you this technical stuff.

Lastly, PG Music's 30 day money-back guarantee is very well known and even features in a big and bold graphic on PG Music's homepage (see image below). If you don't want the product because it doesn't do what you want it to do, PG Music will most certainly honour their promise.

Regards,
Noel

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