Then again, we see now (at last) that you are running Yosemite, the Mac system least compatible with BBox, so... smirk
When you do get a hold of that tech support, be sure to open with that piece of information straight off the bat. It will be the most important thing you ever say to them.

Good luck!


Just because you can, doesn't mean you should!
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BBox 2022 Audiophile, Mac Pro Intel, OSX 10.6.8, 800x600 (TV VGA)