Andrew, thank you for your help. I am beginning to believe that I must have purchased the wrong thing and did not get any new instruments with this purchase.

first of all, tho, none of the files in my e:\bb\RealTracks folders have mid-2009 dates - the latest ones are November 2008.

I have checked the paths for realband and BIAB again, those are correct in both programs.

I have downloaded the realtracks 1-66 update patch and installed it.

I have checked the "show styles that are N/A

I have sorted the instruments in the list. BOTH BIAB and RB have the same list. the #'s are 361-436 all inclusive.

Kent from support sent me an email and told me to do the following:
Quote:

Sometimes, new add-ons won't show up until the Style List has been re-built... Please click your Style button in Band-in-a-Box then hit the Re-Build button.


I have done that.

Quote:

Once this is done, please go to Opt - What Add-ons Do I Have? This window will tell you exactly what you've installed. Which RealTracks and RealDrums sets are listed as installed?


here is the list of what is installed:
RealTracks sets in E:\bb\RealTracks\ : 1- RealTracks 1, 2- Country Ballad, 3- Swingin’ Country, 4- Modern Country, 5- Rockin’ Guitar, 6- All Metal!, 7- Jazz Bass & Rock Sax, 8- Country Folk, 9- Country Electric Guitar, 10- All Blues (Shuffle), 11- All Bluegrass (Rhythm), 12- All Bluegrass (Solos), 20- Dual Rock Guitars, 21- Clean Strat Rock, 22- Funk & Pop Bass, 23- Pop Acoustic Guitar, 24- Pop Swing 8ths Guitar, 25- Pop Swing 8ths Bass 1, 26- Pop Swing 8ths Bass 2, 27- "Dreamy" Pop Guitar, 30- Blues (Slow Swing), 31- Blues (Slow Even 8ths), 32- Blues (Fast Even 8ths)
RealDrums sets in E:\bb\Drums\ : 1- Rock and Jazz, 2- Waltzes, Country, and More, 3- Fusion, Hip-Hop, and More, 4- Pop, Rock, and More, 5- Latin, 6- Nashville Classic, 7- Nashville Swing, 8- Lite Pop, 9- Ethnic and Country, 10- Bossa and Jazz, 11- About Time, 12- Salsa Clasica, 13- Salsa Moderna, 14- Techno 1: Progressive, 15- Techno 2: Party, 16- Urban Pop, 17- Terry Clarke Modern Jazz, 18- Terry Clarke Classic Jazz & Bossa, 19- Terry Clarke Trading Fours, 20- LA Pop Jazz

none of this has changed my list. That is why I am thinking now that I may have purchased the wrong set of realtracks. I have the 2008.5 "SuperPak" - the SuperPak is no longer an option in 2009.5, but I do specifically remember that is what I purchased and I had listed it in my signature. I am starting to believe now that the SuperPak already had the 20-27 and 30-32 Real Tracks sets included with it and that is why I cannot see any new tracks in my list.

I would like for someone at PG Music to confirm that the 2008 SuperPak did indeed come with those real tracks, and if so, I would like to talk to someone in customer service about refunding my money, or giving me other real packs in exchange.

I will also be sending this same information to Kent via email and will show him this thread.

thanks for everyone's help - with PG Music's confirmation, I believe this snafu was my fault.

Scandalous Grace
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