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Band-in-a-Box for Windows
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Joined: Nov 2009
Posts: 1
Newbie
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OP
Newbie
Joined: Nov 2009
Posts: 1 |
I started using Band in a Box a while back and just recently upgraded to 2009-5 and was given the download links and am waiting for discs, when downloading they all worked except two of them and when I asked for help was and am still being given a run around, I have worked as a tech and have never seen such poor tech service as I have gotten from pg music their live chat is even more useless I have spoken to about 4 others that have had the same problem when asking for help it is nevr pg music fault only the users and thagt is the help I have gotten what a waste of my time
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Band-in-a-Box for Windows
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Joined: Aug 2007
Posts: 2,281
Veteran
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Veteran
Joined: Aug 2007
Posts: 2,281 |
I'm not going to bother with this vote. So far (two years and counting) I have nothing but a heck of a support and response from the live chat (slow at times), but I think it is kind of normal for that type of service. In other words, compare to other software support I give PG a 10. I'm just saying.
Mike B.
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Band-in-a-Box for Windows
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Joined: Apr 2003
Posts: 1,580
Expert
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Expert
Joined: Apr 2003
Posts: 1,580 |
PGMusic has a 10 from me also!!! I also check the forum several times each day for fantastic info.
cchallum
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Band-in-a-Box for Windows
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Joined: Jul 2000
Posts: 27,574
Veteran
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Veteran
Joined: Jul 2000
Posts: 27,574 |
A 10 for me also for online support at PG Music.
BIAB 2026 Win Audiophile. Software: Fender Studio One 8, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Fender Quantom HD8 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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Band-in-a-Box for Windows
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Joined: May 2003
Posts: 8,021
Veteran
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Veteran
Joined: May 2003
Posts: 8,021 |
10 here as well.
Now that said if you want to start over and be a little kinder I think you'll find some very good support from the extended PG Music Family right here.
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Band-in-a-Box for Windows
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Joined: Aug 2007
Posts: 11
Newbie
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Newbie
Joined: Aug 2007
Posts: 11 |
Mixed support here. One tech couldn't help and just asked if I wanted my money back.
I do love the program though. I use it regularly on gigs.
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Band-in-a-Box for Windows
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Joined: May 2007
Posts: 1,616
Expert
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Expert
Joined: May 2007
Posts: 1,616 |
Since you were in Tech Support, you probably had an idea what was the matter. You certainly must understand what it is like working with 'users'. From your description, you just said two of the links didn't work. Having worked in IT in the past, that is a pretty vague description and I'm hoping you worded it better with Tech Support. It sounds like your downloads were corrupted. Either try downloading the 'bad' links again or simply ask them for new links. They have been helpful for most of the times I have used them and usually go out of their way to help you solve a problem. The few times they could not assist were due to 'bugs' I reported - many of which were fixed within a very short time in the form of a patch.
And, of course, use this forum for help. I think a lot of these guys have been around longer than some in Tech Support.
Good luck,
Rachael
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Band-in-a-Box for Windows
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Joined: Dec 2007
Posts: 1,439
Expert
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Expert
Joined: Dec 2007
Posts: 1,439 |
Can't help wondering why I'm reminded of the Three Billy Goats Gruff..?
--=-- My credo: If it's worth doing, it's worth overdoing - just ask my missus, she'll tell ya  --=--You're only paranoid if you're wrong!
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Band-in-a-Box for Windows
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Joined: Sep 2009
Posts: 1,055
Productor Musical
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Productor Musical
Joined: Sep 2009
Posts: 1,055 |
A first post and givin a firing discourse about support? what a positive sense of sharing. Can anyone read there a "Hi" or minimally cordial greeting ? this night I am going to comment of this with grandma!
Gabriel Arellano,
Nucleox Music
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Band-in-a-Box for Windows
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Joined: Jul 2000
Posts: 27,574
Veteran
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Veteran
Joined: Jul 2000
Posts: 27,574 |
At least it isn't spam, trying to sell us something.
BIAB 2026 Win Audiophile. Software: Fender Studio One 8, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Fender Quantom HD8 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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Band-in-a-Box for Windows
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Joined: Oct 2008
Posts: 20,589
Veteran
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Veteran
Joined: Oct 2008
Posts: 20,589 |
How have PGMusic given you the run around? I live in Australia - probably about as far away from Canada as possible - and I have found PGMusic absolutely brilliant to deal with. I always get electronic delivery and the couple of times that the links haven't worked, it's been because too many people were trying to use the download server at the time I tried. I waited a bit, tried again, and all was fine. In all honesty, I have not found a better company to deal with on the internet. PGMusic gets A+++++++ here from me 
MY SONGS...Audiophile BIAB 2026
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Band-in-a-Box for Windows
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Joined: Sep 2003
Posts: 8,333
Veteran
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Veteran
Joined: Sep 2003
Posts: 8,333 |
I ran tech support for Unix systems for several LONG years. I told more than one organization that the person who was to be their admin did not have what it takes to do the job. That was almost never popular. Most software requires a lot of linear thinking. Do A then B, and C happens.
I admire people who start to use this product, and take the time to learn, ask questions, and expand their horizons. The last I looked this is a users forum, and we really don't do tech support per se. The sharing of experiences and observations has lead me to buy the Ketron SD2, a Bose L1 Model 2, and neither would have happened without the reviews and comments from other forum members.
Things that really bug me include, people who do not post what gear they have, type of internet connection, where in the world they live, and what instruments and expectations they have. In fact, if one were to come on here before purchasing, describe their set up, their goals, and give a realistic evaluation of their capabilities, well they would get all the help needed to have a potentially positive experience.
The disgruntled usually show up in various categories. Lack of any musical background, lack of savvy with computers (like where is my on switch dude?), and those with no patience with the inevitable learning curve, which is very steep with any software worth more than 200 bucks.
Lots of us even help what appear to be people who pulled the software from some feed and want to figure it out, and can't contact support.
Then there is the odd few who do not understand that Victoria Canada is like calling California, it's in a weird time zone, and they are apt to be golfing in January then going snowboarding in the mountains after lunch. Live help is fine, but they get to work around noon EST, and are still there after supper.
If you are stressed, lack patience, have learning problems, and are looking for a fast way to get a back up band shop for music minus one books, there are lots. Just stick the CD in the player and jam away. No need to understand midi, interfaces, evaluate swing or straight styles.
John Conley
Musica est vita
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Band-in-a-Box for Windows
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Joined: Jan 2005
Posts: 4,900
Veteran
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Veteran
Joined: Jan 2005
Posts: 4,900 |
Welcome to the forum, magicspyder.
I have never had a single problem with tech support from PG Music. Yes, sometimes the online facility takes a little time to get through but it does work. While you are waiting for the connection, you could always take the time to read the manual. You know, that is what it is there for.
Follow That Dream Sam Karaoke King -------------------- Turning that corner again - I have to keep following that dream, no matter what
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Band-in-a-Box for Windows
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Joined: Mar 2006
Posts: 812
Expert
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Expert
Joined: Mar 2006
Posts: 812 |
To Magicspyder,
A sincere welcome to the PG music forums. I will do my best to show you why this is THE friendliest forum on the net that I know of.
On a side note, I did work in a Tech support job for over 2 years. During that time, I was cussed at and called every name in the book more times than I can count, and still gave stellar service without being rude or unprofessional in return.
I have been using PG music products since version 1 of BIAB on the Atari. Many times I would call them for support. Since 1990, I have called or emailed them well over 100 times. In EVERY case, I was treated with respect and my issues were resolved in a timely manner. In fact, there have been times when I've been sent new disks for free when I had a problem, and this includes my latest disks which were shipped to Mexico FREE of charge.
I compare this with the support I should have received from other music Software companies, there is no comparison.
Then there is the forum here at PG music. A more friendly helpful group of people you just won't find ANYWHERE else on the net. There's no rudeness, insults, or bickering, just thoughtful tips, and problem solving. Sure, people disagree on certain points at times and that's a good thing, what 's different here is the TONE of the posts.
If you don't mind a positive suggestion, I would ask you to call or use live help again, explain your issues and ask for the team lead if you do not get your issue resolved. And as always, there are lots of people here, including Peter Gannon himself, who take the time to help and seem to really care.
I understand your frustration, but give my suggestion a shot and see if it can't be resolved!
Hope this helps you,
Ed
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Band-in-a-Box for Windows
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Joined: Oct 2007
Posts: 2,610
Veteran
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Veteran
Joined: Oct 2007
Posts: 2,610 |
Amen, Ed!!!
Support couldn't be better! Perfect 10!
Cheers,
Mike
Cheers, Mike My Music * Asus ROG Strix G15CF 32 GB DDR4 4TB HDD + 1 TB SSD NVIDIA GeForce RTX 3060 8GB Win 11 AKAI EIE PRO Sound Interface. BIAB/RB 2024 UltraPak Build - Latest
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Band-in-a-Box for Windows
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Joined: Mar 2004
Posts: 6,724
Veteran
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Veteran
Joined: Mar 2004
Posts: 6,724 |
No problems yet, but it's only been 5 or so years.  However I am sure they will get you fixed up in the not too distant future. Also it can't hurt to ask a question or two here on the forum. Oh yes, welcome aboard. Later,
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Band-in-a-Box for Windows
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Joined: May 2003
Posts: 8,021
Veteran
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Veteran
Joined: May 2003
Posts: 8,021 |
Magicspyder don't be afraid you can come out. We won't hurt you.
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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XPro & Xtra Styles PAK Sets On Sale Now - Until May 15, 2026!
All of our XPro Styles PAKs and Xtra Styles PAKs are on sale until May 15th, 2026!
It's the perfect time to expand your Band-in-a-Box® style library with XPro and Xtra Styles PAKs. These additional styles for Band-in-a-Box® offer a wide range of genres designed to fit seamlessly into your projects. Each style is professionally arranged and mixed, helping enhance your songs while saving you time.
What are XPro Styles and Xtra Styles PAKs?
XPro Styles PAKs are styles that work with any version (Pro, MegaPAK, UltraPAK, UltraPAK+, or Audiophile Edition) of Band-in-a-Box® 2025 (or higher). XPro Styles PAKS 1-10 includes 1,000 styles!
Xtra Styles PAKs are styles that work with the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box® 2025 (or higher). Xtra Styles PAKs 1-21 includes 3,700 styles (and 35 MIDI styles)!
The XPro & Xtra Styles PAKs are not included in any Band-in-a-Box® package.
The XPro Styles PAKs 1-10 are available for only $29 ea (reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Listen to demos and order now! For Mac or for Windows.
The Xtra Styles PAKs 1-21 are available for only $29 ea (reg. $49 ea), or get them all in the Xtra Styles PAK Bundle for only $199 (reg. $349)! Listen to demos and order now! For Mac or for Windows.
Note: XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 19 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version as they require the RealTracks included in the UltraPAK, UltraPAK+, or Audiophile Edition.
Supercharge your Band-in-a-Box today with XPro Styles PAKs and Xtra Styles PAK Sets!
Band-in-a-Box 2026 for Mac Videos
With the release of Band-in-a-Box® 2026 for Mac, we’re rolling out a collection of brand-new videos on our YouTube channel. We’ll keep this forum post updated so you can easily find all the latest videos in one convenient spot.
Whether you're exploring new features, checking out the latest RealTracks or Style PAKs, this is your go-to guide for Band-in-a-Box® 2026.
Check out this forum post for "One Stop Shopping" of our Band-in-a-Box® 2026 Mac Videos!
Band-in-a-Box 2026 for Mac is Here!
Band-in-a-Box® 2026 for Mac is here and it is packed with major new features! There’s a new modern look, a GUI redesign to all areas of the program including toolbars, windows, workflow and more. There’s a Multi-view layout for organizing multiple windows. A standout addition is the powerful AI-Notes feature, which uses AI neural-net technology to transcribe polyphonic audio into MIDI—entire mixes or individual instruments—making it easy to study, view, and play parts from any song. And that’s just the beginning—there are over 100 new features in this exciting release.
Along with version 2026, we've released an incredible lineup of new content! There's 202 new RealTracks, brand-new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two new RealDrums Stems sets, XPro Styles PAK 10, Xtra Styles PAK 21, and much more!
Special Offers
Upgrade to Band-in-a-Box® 2026 for Mac and save up to 50% on most upgrade packages during our special offer—available until May 15, 2026. Visit our Band-in-a-Box® packages page to explore all available upgrade options.
2026 Free Bonus PAK & 49-PAK Add-ons
Our Free Bonus PAK and 49-PAK are loaded with amazing add-ons! The Free Bonus PAK is included with most Band-in-a-Box® 2026 for Mac packages, but you can unlock even more—including 20 unreleased RealTracks—by upgrading to the 2026 49-PAK for just $49.
Holiday Weekend Hours
As we hop into the Easter weekend, here are our holiday hours:
April 3 (Good Friday): 8:00 AM – 4:00 PM PDT
April 4 (Saturday): Closed
April 5 (Easter Sunday): Closed
April 6 (Easter Monday): Open regular hours
Wishing you an egg-cellent weekend!
— Team PG
Update to Build 10 of RealBand® 2026 for Windows®!
If you're already using RealBand 2026 for Windows, download build 10 to get all the latest additions and enhancements.
Band-in-a-Box® 2025 for Mac® users: Build 904 now available!
If you're already using Band-in-a-Box® 2025 for Mac®, make sure to grab the latest update! Build 904 is now available for download and includes the newest additions and enhancements from our team.
Band-in-a-Box® 2026 for Windows® users: Build 1237 is now available!
Already a Band-in-a-Box 2026 for Windows user? Stay up to date and download the build 1237 to get all the latest additions and enhancements.
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Forums57
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