|
Log in to post
|
Print Thread |
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Nov 2009
Posts: 1
Newbie
|
OP
Newbie
Joined: Nov 2009
Posts: 1 |
I started using Band in a Box a while back and just recently upgraded to 2009-5 and was given the download links and am waiting for discs, when downloading they all worked except two of them and when I asked for help was and am still being given a run around, I have worked as a tech and have never seen such poor tech service as I have gotten from pg music their live chat is even more useless I have spoken to about 4 others that have had the same problem when asking for help it is nevr pg music fault only the users and thagt is the help I have gotten what a waste of my time
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Aug 2007
Posts: 2,281
Veteran
|
|
Veteran
Joined: Aug 2007
Posts: 2,281 |
I'm not going to bother with this vote. So far (two years and counting) I have nothing but a heck of a support and response from the live chat (slow at times), but I think it is kind of normal for that type of service. In other words, compare to other software support I give PG a 10. I'm just saying.
Mike B.
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Apr 2003
Posts: 1,580
Expert
|
|
Expert
Joined: Apr 2003
Posts: 1,580 |
PGMusic has a 10 from me also!!! I also check the forum several times each day for fantastic info.
cchallum
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Jul 2000
Posts: 27,501
Veteran
|
|
Veteran
Joined: Jul 2000
Posts: 27,501 |
A 10 for me also for online support at PG Music.
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Presonus 192 & Faderport 8, Royer 121, Slate VSX, Adam Sub8 & Neumann 120 monitors.
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: May 2003
Posts: 8,021
Veteran
|
|
Veteran
Joined: May 2003
Posts: 8,021 |
10 here as well.
Now that said if you want to start over and be a little kinder I think you'll find some very good support from the extended PG Music Family right here.
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Aug 2007
Posts: 11
Newbie
|
|
Newbie
Joined: Aug 2007
Posts: 11 |
Mixed support here. One tech couldn't help and just asked if I wanted my money back.
I do love the program though. I use it regularly on gigs.
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: May 2007
Posts: 1,616
Expert
|
|
Expert
Joined: May 2007
Posts: 1,616 |
Since you were in Tech Support, you probably had an idea what was the matter. You certainly must understand what it is like working with 'users'. From your description, you just said two of the links didn't work. Having worked in IT in the past, that is a pretty vague description and I'm hoping you worded it better with Tech Support. It sounds like your downloads were corrupted. Either try downloading the 'bad' links again or simply ask them for new links. They have been helpful for most of the times I have used them and usually go out of their way to help you solve a problem. The few times they could not assist were due to 'bugs' I reported - many of which were fixed within a very short time in the form of a patch.
And, of course, use this forum for help. I think a lot of these guys have been around longer than some in Tech Support.
Good luck,
Rachael
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Dec 2007
Posts: 1,439
Expert
|
|
Expert
Joined: Dec 2007
Posts: 1,439 |
Can't help wondering why I'm reminded of the Three Billy Goats Gruff..?
--=-- My credo: If it's worth doing, it's worth overdoing - just ask my missus, she'll tell ya  --=--You're only paranoid if you're wrong!
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Sep 2009
Posts: 1,055
Productor Musical
|
|
Productor Musical
Joined: Sep 2009
Posts: 1,055 |
A first post and givin a firing discourse about support? what a positive sense of sharing. Can anyone read there a "Hi" or minimally cordial greeting ? this night I am going to comment of this with grandma!
Gabriel Arellano,
Nucleox Music
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Jul 2000
Posts: 27,501
Veteran
|
|
Veteran
Joined: Jul 2000
Posts: 27,501 |
At least it isn't spam, trying to sell us something.
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Presonus 192 & Faderport 8, Royer 121, Slate VSX, Adam Sub8 & Neumann 120 monitors.
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Oct 2008
Posts: 20,481
Veteran
|
|
Veteran
Joined: Oct 2008
Posts: 20,481 |
How have PGMusic given you the run around? I live in Australia - probably about as far away from Canada as possible - and I have found PGMusic absolutely brilliant to deal with. I always get electronic delivery and the couple of times that the links haven't worked, it's been because too many people were trying to use the download server at the time I tried. I waited a bit, tried again, and all was fine. In all honesty, I have not found a better company to deal with on the internet. PGMusic gets A+++++++ here from me 
MY SONGS...Audiophile BIAB 2026
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Sep 2003
Posts: 8,333
Veteran
|
|
Veteran
Joined: Sep 2003
Posts: 8,333 |
I ran tech support for Unix systems for several LONG years. I told more than one organization that the person who was to be their admin did not have what it takes to do the job. That was almost never popular. Most software requires a lot of linear thinking. Do A then B, and C happens.
I admire people who start to use this product, and take the time to learn, ask questions, and expand their horizons. The last I looked this is a users forum, and we really don't do tech support per se. The sharing of experiences and observations has lead me to buy the Ketron SD2, a Bose L1 Model 2, and neither would have happened without the reviews and comments from other forum members.
Things that really bug me include, people who do not post what gear they have, type of internet connection, where in the world they live, and what instruments and expectations they have. In fact, if one were to come on here before purchasing, describe their set up, their goals, and give a realistic evaluation of their capabilities, well they would get all the help needed to have a potentially positive experience.
The disgruntled usually show up in various categories. Lack of any musical background, lack of savvy with computers (like where is my on switch dude?), and those with no patience with the inevitable learning curve, which is very steep with any software worth more than 200 bucks.
Lots of us even help what appear to be people who pulled the software from some feed and want to figure it out, and can't contact support.
Then there is the odd few who do not understand that Victoria Canada is like calling California, it's in a weird time zone, and they are apt to be golfing in January then going snowboarding in the mountains after lunch. Live help is fine, but they get to work around noon EST, and are still there after supper.
If you are stressed, lack patience, have learning problems, and are looking for a fast way to get a back up band shop for music minus one books, there are lots. Just stick the CD in the player and jam away. No need to understand midi, interfaces, evaluate swing or straight styles.
John Conley
Musica est vita
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Jan 2005
Posts: 4,900
Veteran
|
|
Veteran
Joined: Jan 2005
Posts: 4,900 |
Welcome to the forum, magicspyder.
I have never had a single problem with tech support from PG Music. Yes, sometimes the online facility takes a little time to get through but it does work. While you are waiting for the connection, you could always take the time to read the manual. You know, that is what it is there for.
Follow That Dream Sam Karaoke King -------------------- Turning that corner again - I have to keep following that dream, no matter what
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Mar 2006
Posts: 812
Expert
|
|
Expert
Joined: Mar 2006
Posts: 812 |
To Magicspyder,
A sincere welcome to the PG music forums. I will do my best to show you why this is THE friendliest forum on the net that I know of.
On a side note, I did work in a Tech support job for over 2 years. During that time, I was cussed at and called every name in the book more times than I can count, and still gave stellar service without being rude or unprofessional in return.
I have been using PG music products since version 1 of BIAB on the Atari. Many times I would call them for support. Since 1990, I have called or emailed them well over 100 times. In EVERY case, I was treated with respect and my issues were resolved in a timely manner. In fact, there have been times when I've been sent new disks for free when I had a problem, and this includes my latest disks which were shipped to Mexico FREE of charge.
I compare this with the support I should have received from other music Software companies, there is no comparison.
Then there is the forum here at PG music. A more friendly helpful group of people you just won't find ANYWHERE else on the net. There's no rudeness, insults, or bickering, just thoughtful tips, and problem solving. Sure, people disagree on certain points at times and that's a good thing, what 's different here is the TONE of the posts.
If you don't mind a positive suggestion, I would ask you to call or use live help again, explain your issues and ask for the team lead if you do not get your issue resolved. And as always, there are lots of people here, including Peter Gannon himself, who take the time to help and seem to really care.
I understand your frustration, but give my suggestion a shot and see if it can't be resolved!
Hope this helps you,
Ed
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Oct 2007
Posts: 2,610
Veteran
|
|
Veteran
Joined: Oct 2007
Posts: 2,610 |
Amen, Ed!!!
Support couldn't be better! Perfect 10!
Cheers,
Mike
Cheers, Mike My Music * Asus ROG Strix G15CF 32 GB DDR4 4TB HDD + 1 TB SSD NVIDIA GeForce RTX 3060 8GB Win 11 AKAI EIE PRO Sound Interface. BIAB/RB 2024 UltraPak Build - Latest
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Mar 2004
Posts: 6,722
Veteran
|
|
Veteran
Joined: Mar 2004
Posts: 6,722 |
No problems yet, but it's only been 5 or so years.  However I am sure they will get you fixed up in the not too distant future. Also it can't hurt to ask a question or two here on the forum. Oh yes, welcome aboard. Later,
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: May 2003
Posts: 8,021
Veteran
|
|
Veteran
Joined: May 2003
Posts: 8,021 |
Magicspyder don't be afraid you can come out. We won't hurt you.
|
|
|
|
|
|
|
|
|
|
|
|
Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box® 2025 for Mac® users: Build 904 now available!
If you're already using Band-in-a-Box® 2025 for Mac®, make sure to grab the latest update! Build 904 is now available for download and includes the newest additions and enhancements from our team.
Band-in-a-Box® 2026 for Windows® users: Build 1237 is now available!
Already a Band-in-a-Box 2026 for Windows user? Stay up to date and download the build 1237 to get all the latest additions and enhancements.
PowerTracks Pro 2026 for Windows is Here!
PowerTracks 2026 is here—bringing powerful new enhancements designed to make your production workflow faster, smoother, and more intuitive than ever.
The enhanced Mixer now shows Track Type and Instrument icons for instant track recognition, while a new grid option simplifies editing views. Non-floating windows adopt a modern title bar style, replacing the legacy blue bar.
The Master Volume is now applied at the end of the audio chain for consistent levels and full-signal master effects.
Tablature now includes a “Save bends when saving XML” option for improved compatibility with PG Music tools. Plus, you can instantly match all track heights with a simple Ctrl-release after resizing, and Add2 chords from MGU/SGU files are now fully supported... and more!
Get started today—first-time packages start at just $49.
Already using PowerTracks Pro Audio? Upgrade for as little as $29 and enjoy the latest improvements!
Order now!
Band-in-a-Box 2026 for Windows Special Offers End Tomorrow (January 15th, 2026) at 11:59 PM PST!
Time really is running out! Save up to 50% on Band-in-a-Box® 2026 for Windows® upgrades and receive a FREE Bonus PAK—only when you order by 11:59 PM PST on Thursday, January 15, 2026!
We've added many major new features and new content in a redesigned Band-in-a-Box® 2026 for Windows®!
Version 2026 introduces a modernized GUI redesign across the program, with updated toolbars, refreshed windows, smoother workflows, and a new Dark Mode option. There’s also a new side toolbar for quicker access to commonly used windows, and the new Multi-View feature lets you arrange multiple windows as layered panels without overlap, making it easier to customize your workspace.
Another exciting new addition is the new AI-Notes feature, which can transcribe polyphonic audio into MIDI. You can view the results in notation or play them back as MIDI, and choose whether to process an entire track or focus on specific parts like drums, bass, guitars/piano, or vocals. There's over 100 new features in Band-in-a-Box® 2026 for Windows®.
There's an amazing collection of new content too, including 202 RealTracks, new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two RealDrums Stems sets, XPro Styles PAK 10, Xtra Styles PAK 21, and much more!
Upgrade your Band-in-a-Box for Windows to save up to 50% on most Band-in-a-Box® 2026 upgrade packages!
Plus, when you order your Band-in-a-Box® 2026 upgrade during our special, you'll receive a Free Bonus PAK of exciting new add-ons.
If you need any help deciding which package is the best option for you, just let us know. We are here to help!
Band-in-a-Box® 2026 for Windows® Special Offers Extended Until January 15, 2026!
Good news! You still have time to upgrade to the latest version of Band-in-a-Box® for Windows® and save. Our Band-in-a-Box® 2026 for Windows® special now runs through January 15, 2025!
We've packed Band-in-a-Box® 2026 with major new features, enhancements, and an incredible lineup of new content! The program now sports a sleek, modern GUI redesign across the entire interface, including updated toolbars, refreshed windows, smoother workflows, a new dark mode option, and more. The brand-new side toolbar provides quicker access to key windows, while the new Multi-View feature lets you arrange multiple windows as layered panels without overlap, creating a flexible, clutter-free workspace. We have an amazing new “AI-Notes” feature. This transcribes polyphonic audio into MIDI so you can view it in notation or play it back as MIDI. You can process an entire track (all pitched instruments and drums) or focus on individual parts like drums, bass, guitars/piano, or vocals. There's an amazing collection of new content too, including 202 RealTracks, new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two RealDrums Stems sets, XPro Styles PAK 10, Xtra Styles PAK 21, and much more!
There are over 100 new features in Band-in-a-Box® 2026 for Windows®.
When you order purchase Band-in-a-Box® 2026 before 11:59 PM PST on January 15th, you'll also receive a Free Bonus PAK packed with exciting new add-ons.
Upgrade to Band-in-a-Box® 2026 for Windows® today! Check out the Band-in-a-Box® packages page for all the purchase options available.
Happy New Year!
Thank you for being part of the Band-in-a-Box® community.
Wishing you and yours a very happy 2026—Happy New Year from all of us at PG Music!
Season's Greetings!
Wishing everyone a happy, healthy holiday season—thanks for being part of our community!
The office will be closed for Christmas Day, but we will be back on Boxing Day (Dec 26th) at 6:00am PST.
Team PG
|
|
|
|
|
|
|
|
|
|
|
|
Forums57
Topics86,016
Posts798,994
Members40,011
| |
Most Online44,367
Mar 4th, 2026
|
|
|
|
|
|
|
|
|
Dansk
Deutsch - Windows
Español
Français - Windows
Italiano - Windows
Nederlands
Polski
Português
Svenskt
русский
Japanese
Simplified Chinese
Traditional Chinese
Korean