The little "i" is for entering your registration code

Try signing in FIRST in the upper LEFT hand side where it says Sign In

I know it shouldn't make any difference but... worth a shot

and not to insult you but you are 100% CERTAIN that you are using the exact same user name and password that used to create the ilok account?

you can ALSO try going here

https://www.ilok.com/#!signin Maybe get better help/access


If you have NEVER registered ANY licenses with, or on, iLok you could create another account it won't hurt. BUT you don't really want to to do that if HAVE registered anything because the licenses are locked to the ACCOUNT (and device).

https://www.ilok.com/#!registration


You can transfer licenses to another (new) account but you have to first be logged in to the original (OWNING) account and in your case you are having trouble doing that)


Good Luck
Larry

Last edited by Larry Kehl; 10/23/17 05:02 PM. Reason: typical dsysls dsysltc sdssyklskc,.... - random tying erros
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