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Hi,
I frequently get the error message: "you do not have the RealTracks that is required for this style or solo".
I have the UltraPlus PAK for Mac, and in ~/Applications/Band in a Box/Real Tracks/ I see 990 folders, each folder having 24 .bt0 and 24 .m4a files.
Is it possible that there are styles that I don't have, or perhaps I've done something wrong in the installation?
Are there other explanations or ways to check?
Many thanks for your help.
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Just to add, I have the .dmg files for RealTracks 01 to 277.
Is this all of them? I'm wondering if perhaps I could have missed installing 1 of them (there are 15 files) - is there an easy way to check this (since each .dmg file has different styles, with a non-straightforward mapping between RealTrack number and style).
Also, just to confirm, I have the latest Mac build (184 released on Nov 2).
Again, thanks for any help.
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Welcome to the forum. In the Windows version of BIAB, we would go to the Options menu, What Add-ons Do I Have. Look for something like that on the Mac and you'll see a complete accounting.
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus 192 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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Garry
If you have the Ultra-Plus Pak it's likely you don't have all possible real-tracks require for the styles.
As mentioned, check in the What Add-ons Do I Have item.
Also, if you can provide more detail of one of the styles you try unsuccessfully, we might be able to confirm further.
Welcome also to the forums.
BIAB & RB2025 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
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Ive got 2017 ULTRA and if Mac has same RTs as Windows theres 277 sets excluding any Extra RT special buy sets so you should have them all.
BiaB2022PLUS,927. every extras pack I can find ;-),Sonar7XL,Win 10
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Wendy is right; the UltraPak is supposed to have all the RealTracks except any bonus paks. I'm thinking some of the RealTracks were installed to the wrong place? We need more info to help.
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus 192 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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Hi, I'm resurrecting this old post, as I never did manage to get to the bottom of it, and I've just upgraded to the 2018 UltraPlus Pak, and I still seem to be having lots of missing files. I didn't provide enough information in my original post, so hopefully I have this time: In the RealTracks Picker, I get the error message that some RealTracks are installed incorrectly, and that I should rebuild. When I select Rebuild and Fix, I get the following message: 42 RealTracks have r*.st2 iles in the BB Soloisgts folder, but no RealTracks in the folder /Applications/Band-in-a-Box/RealTracsks. Either install RealTracks again, or point to correct RealTracks folder in RT settings. Then press REBUILD button to re-build. It then indicates that I should look atet RealTracks that are N/A. Including tracks that are N/A, there are 819 items in the list; excluding these, there are 573. Does this indicate there are 246 missing files (even after having re-downloaded all RealTrack files?) Similarly, if I go to Style Picker and limit by Category, it shows the number expected for UltraPak, and the number found. Across every style, the number found is considerably less than the number expected. For example: EVERYTHING JAZZ: [UltraPak= 2029] [found=1662]; EVERYTHING COUNTRY: [UltraPak= 2470] [found =1887] I spoke with someone on the online help, who suggested I should reinstall all RealTracks. This took a considerable time to complete, however, having done so, it has not resolved the problem. In addition, I now notice that there are other things missing: if I filter in the Style Picker to styles with video RealTracks that are found/present, there are no styles showing, and if I filter by NOT FOUND, there are many showing. Also, when I use Open Song, many of the songs are greyed out, and can not be selected. Is this content also missing? Under 'What Add-Ons, do I have, the following are listed under 'These Add-ons were not found': You have all of the Style disks (unless we've made some new ones) ------------- Soloist Disk Sets : 12 A.LaverneMainstrm,13 A.LavernePent ------------- You have all of the RealDrums sets (unless we've made new ones). ------------- RealTracks sets in /Applications/Band-in-a-Box/RealTracks/ : 127- Groovin' Jazz Funk, 128- Gypsy Jazz Latin, 129- Gypsy Jazz Waltz, 130- Mike LeDonne - More Swingin' Piano & Organ, 131- More Swingin' Jazz Guitar, 132- Paul Franklin - Pedal Steel Country Soloing, 133- More Brent Mason Country Soloing, 134- Praise & Worship Power, 135- Praise & Worship Believe, 136- More Swingin' Country: Bass, Guitar, Fiddle & Piano, 137- John Jarvis Rockin' Piano, 138- '60s Soul, 139- Folkie 16ths, 140- Texas Blues-Rock Shuffle, 141- Pop 16ths Ballads, 142- Pop 16ths Medium, 143- Dixieland - Fast Rhythm Section, 144- Dixieland - Fast Soloists, 145- Jazz-Funk Breezy, 146- Jazz Fusion Soloing, 147- Mike LeDonne Bossa, 148- Solo Accompaniment Jazz Guitar, 149- Pedal Steel Country with Paul Franklin, 150- Fancy Fingerpicking, 151- Praise & Worship - Promise, 152- Country Drivin' 8ths, 153- Bluegrass Waltz & More, 154- Brent Mason Classic Country, 156- Texas Blues-Rock: Straight-8ths, 157- Texas Blues-Rock: Rock 'n' Roll, 158- Modern Dance Pop, 159- Folk-Pop Ballads, 160- Jazz-Funk Movin', 161- Mike LeDonne Jazz Waltz Organ, 162- Dixieland - Medium Rhythm Section, 163- Son Montuno, 164- Bolero, 165- John Jarvis Country Piano, 166- Praise & Worship - Modern Groove, 167- Country Boogie and More, 168- Western Swing Soloists, 169- Killer Country Soloing, 170- Texas Blues-Rock: Slow Groovin' 12:8, 171- Medium Folk-Pop 8ths, 172- EuroDance, 173- Celtic Bouzouki and Guitar, 174- Pop Mandolin, Piano, and Guitar, 175- Texas Blues-Rock: Smokin' Blues Sax, 176- R&B Horns, 177- Guajira & Guaracha, 178- Dixieland - Medium Soloists, 179- Guitar - Jazz and More!, 182- More Pedal Steel Country with Paul Franklin, 183- Country Soloists: Sax and More!, 184- More John Jarvis Country Piano, 185- More Killer Country Soloing, 187- More Fancy Fingerpicking with Brent Mason, 188- Slow Background Pop Horn Section, 189- Blues Baritone Sax with Gary Smulyan, 190- New Orleans Boogie!, 191- Funky Electric Piano & More, 192- Dance: GirlPop, 90s & more!, 193- Dance: Disco & More, 194- Jazz Pollwinners 1 - Great Saxes: Phil Woods & Gary Smulyan, 195- Jazz Pollwinners 2 - Pat Martino Guitar, 196- Jazz Pollwinners 3 - Killer JazzSwing Rhythm Sections, 197- Jazz Pollwinners 4 - Killer Bossa Rhythm Sections, 198- Jazz Electric Piano, 199- JazzPop Piano, 200- New Orleans - Swingin' Pop, 201- Brent Mason Nylon & Electric, 202- Folk & Country Bouzouki, 203- Country Waltz, 204- Country Shuffle, 205- Country Award Winners - Mandolin (Andy), Piano (John) & Resonator Guitar (Rob) All of the RealTracks are installed in the path: HD/Applications/Band in a Box/RealTracks, and I have read/write access to the folder. The folder size is 75.65 GB and contains 79255 items. My system is as follows: 2017 iMac; 4.2GHz i7, 32 GB; OS 10.14.1. I am using Band in a Box version 2018 (Build 258) and I have the UltraPlus Pak (2017) and the UltraPlus Pak 2018 upgrade. Many thanks for any help. 
Last edited by GarryH; 12/03/18 10:52 AM.
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Really hoping someone can help! Anyone?
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I’m really sorry to hear this wasn’t resolved.
The Andy Laverne is normal; that was a one-time purchase several years ago. Many don’t have it.
The numbers you are showing appear to me to be a minor problem, but I’m not minimizing your desire to make sure you have everything. You’ve given us more data now - good. I’ll check my results against yours tomorrow when I get to my Mac.
If you call Support they can help, but right now they are slammed with questions about the new release.
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus 192 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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Thanks for the reply, but it’s more than just wanting to ensure I have everything: it’s very frequent that I’m encountering file not found errors whenever I load RealTracks, which makes the whole program largely unusable for me, since I wasn’t looking to use MIDI tracks.
I have contacted support, but I appreciate they will be busy with the new launch, but hoping I can resolve it reasonably quickly.
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Tech support were extremely unhelpful: the first time, they told me to reinstall the RealTracks file (around 20 files); after this didn't work, they just told me to re-download and reinstall everything from scratch, but on both occasions without first identifying what the problem was. I was hesitant to do that without first identifying the problem since if was a lot of files to re-download and re-install, without knowing if this would fix the problem, and whether there might be a more straightforward solution, if the problem could be identified. I was told that if I wanted more support, to call them by phone, rather than through the web portal.  Eventually, I got them to at least tell me that with my package, (UltraPlus Pak 2017, and 2018 UltraPlus upgrade), the BIAB folder should be 120GB+ (mine is 96 GB) - the RealTracks and Soloists should be 99 and 13GB (mine are 76 and 8GB) - so clearly, there is a lot of missing content, but that doesn't explain why. The problem isn't solved by reinstalled the RealTracks files (tried that), so it looks like I have no option but to start again, but that's very frustrating, since I don't know what caused the problem in the first place, and don't know after installing more than 30 files, whether this will resolve the issue... I don't know if this will fix it, but I would have appreciated better tech support, to try to identify the problem.
Last edited by GarryH; 12/04/18 04:40 PM.
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So, since I had kept many of the dmg files to download, the re-installation wasn't so bad, and has worked:
In case this happens to anyone else, and the numbers are useful, I'll finish off the story: now when I look under the Styles Picker, I have 2391 in the list - this rises to 2471 when I include N/A files, but that's a LOT better than before (was around 200 showing before, rising to around 300 with N/As).
Now, when I look at 'what plug-ins do I have', it says everything is now included! Yeah!
Ok, now to go have some fun!
Last edited by GarryH; 12/04/18 05:08 PM.
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Glad you got it sorted out Garry, and thanks for sharing how it was resolved.
BIAB & RB2025 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
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So I’m just making sure I understand: you solved this by reinstalling the files you already had, after verifying file size (as opposed to downloading again)?
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus 192 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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Yes, the files I had downloaded were fine, but just reinstalling the RealTracks files was not sufficient. I had to delete the whole Band in a Box folder, and start again from scratch.
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six years later, and the problem strangely seems to be the same one. 
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six years later, and the problem strangely seems to be the same one. We need more info. Six years later, and I haven't seen this problem until whatever it is that you are reporting. If you want help, let us know. 2018 was an unusual year. All the folders in BIAB were reorganized. There is a Cleanup routine in BIAB even now in case someone missed the updates from then.
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus 192 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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''I haven't seen this problem until whatever it is that you are reporting''. Well, here's a hint of why the above has occurred: it's because, within the span of six years, you bought all the realtracks. 
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''2018 was an unusual year''.
Don't we say that of every year? Anyways, the same has been happening most years. 2018 wasn't a special case, in fact it happens this year as well.
Now, of course, it might be the case that I am completely mad, and you are completely sane. Who's to judge?
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2018 was a complete rewrite of almost all the folder locations. It has not happened before or since. Because of some questions that arose from this change (and that we fellow users were able to solve), I’d call that a special case.
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus 192 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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New RealTracks Released with Band-in-a-Box 2025!
We’ve expanded the Band-in-a-Box® RealTracks library with 202 incredible new RealTracks (in sets 449-467) across Jazz, Blues, Funk, World, Pop, Rock, Country, Americana, and Praise & Worship—featuring your most requested styles!
Jazz, Blues & World (Sets 449–455):
These RealTracks includes “Soul Jazz” with Neil Swainson (bass), Mike Clark (drums), Charles Treadway (organ), Miles Black (piano), and Brent Mason (guitar). Enjoy “Requested ’60s” jazz, classic acoustic blues with Colin Linden, and more of our popular 2-handed piano soloing. Plus, a RealTracks first—Tango with bandoneon, recorded in Argentina!
Rock & Pop (Sets 456–461):
This collection includes Disco, slap bass ‘70s/‘80s pop, modern and ‘80s metal with Andy Wood, and a unique “Songwriter Potpourri” featuring Chinese folk instruments, piano, banjo, and more. You’ll also find a muted electric guitar style (a RealTracks first!) and “Producer Layered Guitar” styles for slick "produced" sound.
Country, Americana & Praise (Sets 462–467):
We’ve added new RealTracks across bro country, Americana, praise & worship, vintage country, and songwriter piano. Highlights include Brent Mason (electric guitar), Eddie Bayers (drums), Doug Jernigan (pedal steel), John Jarvis (piano), Glen Duncan (banjo, mandolin & fiddle), Mike Harrison (electric bass) and more—offering everything from modern sounds to heartfelt Americana styles
Check out all the 202 New RealTracks (in sets 456-467)
And, if you are looking for more, the 2025 49-PAK (for $49) includes an additional 20 RealTracks with exciting new sounds and genre-spanning styles. Enjoy RealTracks firsts like Chinese instruments (guzheng & dizi), the bandoneon in an authentic Argentine tango trio, and the classic “tic-tac” baritone guitar for vintage country.
You’ll also get slick ’80s metal guitar from Andy Wood, modern metal with guitarist Nico Santora, bass player Nick Schendzielos, and drummer Aaron Stechauner, more praise & worship, indie-folk, modern/bro country with Brent Mason, and “Songwriter Americana” with Johnny Hiland.
Plus, enjoy user-requested styles like Soul Jazz RealDrums, fast Celtic Strathspey guitar, and Chill Hop piano & drums!
The 2025 49-PAK is loaded with other great new add-ons as well. Learn more about the 2025 49-PAK!
Bonus PAKs for Band-in-a-Box 2025 for Mac!
With your version 2025 for Mac Pro, MegaPAK, UltraPAK, UltraPAK+, Audiophile Edition or PlusPAK purchase, we'll include a Bonus PAK full of great new Add-ons FREE! Or upgrade to the 2025 49-PAK for only $49 to receive even more NEW Add-ons including 20 additional RealTracks!
These PAKs are loaded with additional add-ons to supercharge your Band-in-a-Box®!
This Free Bonus PAK includes:
- The 2025 RealCombos Booster PAK:
-For Pro customers, this includes 33 new RealTracks and 65+ new RealStyles.
-For MegaPAK customers, this includes 29 new RealTracks and 45+ new RealStyles.
-For UltraPAK customers, this includes 20 new RealStyles.
- Look Ma! More MIDI 13: Country & Americana
- Instrumental Studies Set 22: 2-Hand Piano Soloing - Rhythm Changes
- MIDI SuperTracks Set 44: Jazz Piano
- Artist Performance Set 17: Songs with Vocals 7
- Playable RealTracks Set 4
- RealDrums Stems Set 7: Jazz with Mike Clark
- SynthMaster Sounds and Styles (with audio demos)
- 128 GM MIDI Patch Audio Demos.
Looking for more great add-ons, then upgrade to the 2025 49-PAK for just $49 and you'll get:
- 20 Bonus Unreleased RealTracks and RealDrums with 20 RealStyles,
- FLAC Files (lossless audio files) for the 20 Bonus Unreleased RealTracks and RealDrums
- Look Ma! More MIDI 14: SynthMaster,
- Instrumental Studies Set 23: More '80s Hard Rock Soloing,
- MIDI SuperTracks Set 45: More SynthMaster
- Artist Performance Set 18: Songs with Vocals 8
- RealDrums Stems Set 8: Pop, Funk & More with Jerry Roe
Learn more about the Bonus PAKs for Band-in-a-Box® 2025 for Mac®!
New! Xtra Styles PAK 20 for Band-in-a-Box 2025 and Higher for Mac!
Xtra Styles PAK 20 for Mac & Windows Band-in-a-Box version 2025 (and higher) is here with 200 brand new RealStyles!
We're excited to bring you our latest and greatest in the all new Xtra Styles PAK 20 for Band-in-a-Box! This fresh installment is packed with 200 all-new styles spanning the rock & pop, jazz, and country genres you've come to expect, as well as the exciting inclusion of electronic styles!
In this PAK you’ll discover: Minimalist Modern Funk, New Wave Synth Pop, Hard Bop Latin Groove, Gospel Country Shuffle, Cinematic Synthwave, '60s Motown, Funky Lo-Fi Bossa, Heavy 1980s Metal, Soft Muted 12-8 Folk, J-Pop Jazz Fusion, and many more!
All the Xtra Styles PAKs 1 - 20 are on special for only $29 each (reg $49), or get all 209 PAKs for $199 (reg $399)! Order now!
Learn more and listen to demos of the Xtra Styles PAK 20.
Video: Xtra Styles PAK 20 Overview & Styles Demos: Watch now!
Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 20 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.
New! XPro Styles PAK 9 for Band-in-a-Box 2025 and higher for Mac!
We've just released XPro Styles PAK 9 for Mac & Windows Band-in-a-Box version 2025 (and higher) with 100 brand new RealStyles, plus 29 RealTracks/RealDrums!
We've been hard at it to bring you the latest and greatest in this 9th installment of our popular XPro Styles PAK series! Included are 75 styles spanning the rock & pop, jazz, and country genres (25 styles each) that fans have come to expect, as well as 25 styles in this volume's wildcard genre: funk & R&B!
If you're itching to get a sneak peek at what's included in XPro Styles PAK 9, here is a small helping of what you can look forward to: Funky R&B Horns, Upbeat Celtic Rock, Jazz Fusion Salsa, Gentle Indie Folk, Cool '60s Soul, Funky '70s R&B, Smooth Jazz Hip Hop, Acoustic Rockabilly Swing, Funky Reggae Dub, Dreamy Retro Latin Jazz, Retro Soul-Rock Fusion, and much more!
Special Pricing! Until July 31, 2024, all the XPro Styles PAKs 1 - 9 are on sale for only $29 ea (Reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Order now!
Learn more and listen to demos of XPro Styles PAKs.
Video: XPro Styles PAK 9 Overview & Styles Demos: Watch now!
XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
New! Xtra Styles PAK 20 for Band-in-a-Box 2025 and Higher for Windows!
Xtra Styles PAK 20 for Windows & Mac Band-in-a-Box version 2025 (and higher) is here with 200 brand new RealStyles!
We're excited to bring you our latest and greatest in the all new Xtra Styles PAK 20 for Band-in-a-Box! This fresh installment is packed with 200 all-new styles spanning the rock & pop, jazz, and country genres you've come to expect, as well as the exciting inclusion of electronic styles!
In this PAK you’ll discover: Minimalist Modern Funk, New Wave Synth Pop, Hard Bop Latin Groove, Gospel Country Shuffle, Cinematic Synthwave, '60s Motown, Funky Lo-Fi Bossa, Heavy 1980s Metal, Soft Muted 12-8 Folk, J-Pop Jazz Fusion, and many more!
All the Xtra Styles PAKs 1 - 20 are on special for only $29 each (reg $49), or get all 209 PAKs for $199 (reg $399)! Order now!
Learn more and listen to demos of the Xtra Styles PAK 20.
Video: Xtra Styles PAK 20 Overview & Styles Demos: Watch now!
Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 20 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.
New! XPro Styles PAK 9 for Band-in-a-Box 2025 and higher for Windows!
We've just released XPro Styles PAK 9 for Windows & Mac Band-in-a-Box version 2025 (and higher) with 100 brand new RealStyles, plus 29 RealTracks/RealDrums!
We've been hard at it to bring you the latest and greatest in this 9th installment of our popular XPro Styles PAK series! Included are 75 styles spanning the rock & pop, jazz, and country genres (25 styles each) that fans have come to expect, as well as 25 styles in this volume's wildcard genre: funk & R&B!
If you're itching to get a sneak peek at what's included in XPro Styles PAK 9, here is a small helping of what you can look forward to: Funky R&B Horns, Upbeat Celtic Rock, Jazz Fusion Salsa, Gentle Indie Folk, Cool '60s Soul, Funky '70s R&B, Smooth Jazz Hip Hop, Acoustic Rockabilly Swing, Funky Reggae Dub, Dreamy Retro Latin Jazz, Retro Soul-Rock Fusion, and much more!
Special Pricing! Until July 31, 2024, all the XPro Styles PAKs 1 - 9 are on sale for only $29 ea (Reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Order now!
Learn more and listen to demos of XPro Styles PAKs.
Video: XPro Styles PAK 9 Overview & Styles Demos: Watch now!
XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
Video: Band-in-a-Box® 2025 for Mac®: VST3 Plugin Support
Band-in-a-Box® 2025 for Mac® now includes support for VST3 plugins, alongside VST and AU. Use them with MIDI or audio tracks for even more creative possibilities in your music production.
Band-in-a-Box® 2025 for Macs®: VST3 Plugin Support
Video: Band-in-a-Box® 2025 for Mac®: Using VST3 Plugins
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