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Band-in-a-Box for Windows
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Joined: Jul 2011
Posts: 113
Apprentice
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OP
Apprentice
Joined: Jul 2011
Posts: 113 |
I am not one who complains Easliy, but I ordered my 2018 BIAB upgrade on Friday, December 8th........
It has still not arrived yet! That is almost 2 full weeks.
That is not right. This is very poor customer service. I am located in Chicago Illinois........... There are no out-of-control flres or any reason this should be occurring........
I don't know who dropped the ball but this is totally unacceptable and not a good way to run a business!
I would hope PG music does the right thing and offers me a gift certificate, or some free real tracks or a 49 pack or something.
That is what any reputable business would do........
Bob B.
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Band-in-a-Box for Windows
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Joined: Jul 2000
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Your experience is not normal, I agree. Give PG Music Sales a call in the morning. Was your order for the audiophile version on a hard drive? They ship later; I just got mine two days ago.
BIAB 2026 Win Audiophile. Software: Fender Studio One 8, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Fender Quantom HD8 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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Band-in-a-Box for Windows
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Joined: Jun 2012
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Like Matt mentioned, do give PG Music a call. I'm confident to state that they will certainly be responsive and take whatever steps are required to track/ensure your delivery.
And yes, I understand that the HDD versions may have been dispatched later.
PS: Also, I guess no one is absolutely sure to say that the issue lies with PG Music. It may be a delivery problem which is out of their hands?
BIAB & RB2026 Win.(Audiophile), Windows 10 Pro & Windows 11, Cakewalk Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Session Keys Grand S & Electric R, Kontakt, Focusrite 18i20, KetronSD2, NS40M, Pioneer Active Monitors.
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Band-in-a-Box for Windows
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Joined: Dec 2007
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Expert
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Expert
Joined: Dec 2007
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One thing about PG: since Atari days they have always been fair, responsive, and especially very helpful in sussing out problems. Compared to some other software vendors they surely deserve a +++++++ rating. F
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Band-in-a-Box for Windows
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Joined: Dec 2000
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I am signed up for UPS notifications. My delivery was delayed several days, first due to winter weather, and then apparently the UPS truck broke down. But it was shipped pretty timely from PGMusic.
I would definitely give them a call or do an online chat to see if they can check the status. If already shipped, they should have a shipping ID number.
John Laptop-HP Omen I7 Win11Pro 32GB 12TB SSD Desktop-ASUS-I7 Win10Pro 32GB 12TB SATA BB2026/UMC204HD&404HD/Casios/Cakewalk/Reaper/Studio One/Notion/Dorico/Noteworthy/NI/Halion/IK http://www.sus4chord.com (under rehosting/construction)
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Band-in-a-Box for Windows
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Joined: Mar 2006
Posts: 39
Enthusiast
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Enthusiast
Joined: Mar 2006
Posts: 39 |
I agree the same what fiddler2007 said:
One thing about PG: since Atari days they have always been fair, responsive, and especially very helpful in sussing out problems. Compared to some other software vendors they surely deserve a +++++++ rating. F
Greetings from Finland,
popboy
user since Atari times!!!
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Band-in-a-Box for Windows
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Joined: Dec 2003
Posts: 728
Journeyman
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Journeyman
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Posts: 728 |
Just FYI, The post below is a different Bob B., not me, Bob Buford. Just to clarify here.  I am not one who complains Easliy, but I ordered my 2018 BIAB upgrade on Friday, December 8th........
It has still not arrived yet! That is almost 2 full weeks.
That is not right. This is very poor customer service. I am located in Chicago Illinois........... There are no out-of-control flres or any reason this should be occurring........
I don't know who dropped the ball but this is totally unacceptable and not a good way to run a business!
I would hope PG music does the right thing and offers me a gift certificate, or some free real tracks or a 49 pack or something.
That is what any reputable business would do........
Bob B.
Hey BBB I was told when I placed my order that the HD version was still being checked out and there would be a delay in shipping it. So I wasn't concerned when it took a while. I think we're all fortunate to have such an amazing product and a great bunch of folks getting it out there and in our hands. Next to my guitars, my BIAB is my most important piece of musical gear in my songwriting and producing arsenal. Actually I could always replace my guitar. BIAB...not so much. Thanks, PGM. You guys rock. Buford 
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Band-in-a-Box for Windows
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Joined: May 2002
Posts: 7,845
PG Music Staff
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PG Music Staff
Joined: May 2002
Posts: 7,845 |
It looks like the order date was Fri Dec 8 and ship date was Mon Dec 11, please contact us so we can confirm this and look into it further.
Andrew
PG Music Inc.
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Band-in-a-Box for Windows
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Joined: Jul 2011
Posts: 113
Apprentice
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OP
Apprentice
Joined: Jul 2011
Posts: 113 |
Hi Andrew and everyone else,
I only ordered the program upgrade this time and set three of the jazz video real tracks...... All on a 32 GB thumb drive.......
I appreciate all your replies.
If it does not arrive today I will contact you Andrew thanks for reaching out.
BBB
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Band-in-a-Box for Windows
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Joined: Dec 2011
Posts: 280
Apprentice
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Apprentice
Joined: Dec 2011
Posts: 280 |
Why assume the fault is at the PG Music side, and not the courier, preemptively trashing one of the best functioning companies in the music biz just to learn that the company did exactly like they should, and in time?
I think an apology would be in order.
Well?
Last edited by LtKojak; 12/22/17 09:29 PM.
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Band-in-a-Box for Windows
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Joined: Jun 2006
Posts: 2,250
Veteran
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Veteran
Joined: Jun 2006
Posts: 2,250 |
I would hope PG music does the right thing and offers me a gift certificate, or some free real tracks or a 49 pack or something.
Bob B.
Maybe this is the crux of the matter?  I wonder why the OP waited two weeks? I surely wouldnt have. Just my two penn'orth.
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Band-in-a-Box for Windows
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Joined: Mar 2004
Posts: 6,725
Veteran
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Veteran
Joined: Mar 2004
Posts: 6,725 |
Not like PG Music but what really turns me off is someone asking for free stuff right out the gate.
Best to you, and my bet is they will correct the issue, if indeed they are aware of the issue in the 1st place.
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Band-in-a-Box for Windows
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Joined: Jul 2011
Posts: 113
Apprentice
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OP
Apprentice
Joined: Jul 2011
Posts: 113 |
Pepe,
Aren't you being a little dramatic?
Nobody is trashing anything....... Even though none of this is any of your business, even for Media mail the post office has what's called internal tracking........ And this order went out later than it should have.........
Not the end of the world in the busy holiday season, but this was an issue with customer service and shipping...........Only
Certainly not the entire company and its products! Like your comments suggest.......
Regards,
BBB
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Band-in-a-Box for Windows
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Joined: Jun 2006
Posts: 2,250
Veteran
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Veteran
Joined: Jun 2006
Posts: 2,250 |
Pepe,
Aren't you being a little dramatic?
Nobody is trashing anything....... Even though none of this is any of your business, even for Media mail the post office has what's called internal tracking........ And this order went out later than it should have.........
Not the end of the world in the busy holiday season, but this was an issue with customer service and shipping...........Only
Certainly not the entire company and its products! Like your comments suggest.......
Regards,
BBB
Overly dramatic? Please read your own posts. It's EVERYONE'S business if you post publicly. So you ordered Friday and they ship Monday - how can that be bad service?
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Band-in-a-Box for Windows
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Joined: Jun 2012
Posts: 3,932
Veteran
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Veteran
Joined: Jun 2012
Posts: 3,932 |
Pepe,
Aren't you being a little dramatic?
Nobody is trashing anything....... Even though none of this is any of your business, even for Media mail the post office has what's called internal tracking........ And this order went out later than it should have.........
Not the end of the world in the busy holiday season, but this was an issue with customer service and shipping...........Only
Certainly not the entire company and its products! Like your comments suggest.......
Regards,
BBB
Did you get it yet?
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Band-in-a-Box for Windows
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Joined: Jul 2011
Posts: 113
Apprentice
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OP
Apprentice
Joined: Jul 2011
Posts: 113 |
Danny,
I'm far from being a mooch.......... But when part of the Company, namely the shipping department drops the ball,
It's usually a nicety to say they're sorry and maybe throw some freebies......
But we're all entitled to our opinions so I hope you have a great Christmas and a happy new year......
BBB
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Band-in-a-Box for Windows
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Joined: Jul 2011
Posts: 113
Apprentice
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OP
Apprentice
Joined: Jul 2011
Posts: 113 |
Hey Pepe,
The shipping department screwed up the order did not go out on Monday.....
Don't challenge my right to be upset....... This is not your business....... And you never should've been involved in the first place.
I could care less about your opinion! This is between me and PG music....... and its not a big deal like I said you are the only one that is making it a big deal.......... I am extremely happy with PG music throughout the years!
So please go away and mind your own business........ That will probably be a first for you!
I finally got my order, and even though it's late it Is usual I love it!
BBB
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Band-in-a-Box for Windows
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Joined: Jun 2006
Posts: 2,250
Veteran
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Veteran
Joined: Jun 2006
Posts: 2,250 |
Hey Pepe,
The shipping department screwed up the order did not go out on Monday.....
Don't challenge my right to be upset....... This is not your business....... And you never should've been involved in the first place.
I could care less about your opinion! This is between me and PG music....... and its not a big deal like I said you are the only one that is making it a big deal.......... I am extremely happy with PG music throughout the years!
So please go away and mind your own business........ That will probably be a first for you!
I finally got my order, and even though it's late it Is usual I love it!
BBB BBB, YOU made it PUBLIC so its not a Private matter any more. It is YOU who's making it a Big Deal by banging on about it and panhandling for Freebies on the back of it. Go and enjoy your B2018 and have a great Christmas.
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Band-in-a-Box for Windows
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Joined: Dec 2011
Posts: 280
Apprentice
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Apprentice
Joined: Dec 2011
Posts: 280 |
The shipping department screwed up the order did not go out on Monday So you say...? Don't challenge my right to be upset So now getting upset is a right? What article of the constitution is this mentioned? Well, this very thought, being delivered in some comedy program, would be funny, but as it's coming from a real human being, I find it that's the saddest thing ever to think about in Christmas. Who hurt you so bad...? This is not your business Why did you post here, then? And you never should've been involved in the first place You shouldn't've posted in the first place, then. I could care less about your opinion Yet, here you are... This is between me and PG music It was until you chose to post here. Why did you post here in the first place, uh? Bullying your way to a freebie? you are the only one that is making it a big deal Yet, here you are... again! I am extremely happy with PG music throughout the years That didn't prevent you to make such a pathetic attemp of getting a freebie. So please go away and mind your own business You must have serious deficiencies in the reading/comprehension dept. It was YOU that posted here IN THE FIRST PLACE. Being a PUBLIC Forum, by definition, makes it not only MY business, if I decide to get involved, but everybody's business. Precisely, to all 26,783 Registered Users and everybody else that reads it, that's not registered, making an estimate of about 90,000 persons. You didn't think this through at all, didn't you...? That will probably be a first for you! As I was not the only one that responded to you, but the one being singled out by you, my guess is that it was my post that, in your own contorted, feeble mind ruined the possibility of having a freebie. If that was the case then GOOD! Justice was made! I finally got my order, and even though it's late it Is usual I love it! Great! Now you can go back and sulk in the corner of your room, all by yourself, thinking about that freebie that slip through your fingers like sand... the more you want to hold to it, that more that it slips away... Have a very un-merry Christmas and an extremely miserable New Year.
Last edited by LtKojak; 12/25/17 08:55 AM.
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Band-in-a-Box for Windows
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Joined: Dec 2016
Posts: 274
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Apprentice
Joined: Dec 2016
Posts: 274 |
Wow Pepe!Tell him like it is.Who loves ya baby!Marry me!Happy Christmas,Lootenant.
Wendy
BiaB2022PLUS,927. every extras pack I can find ;-),Sonar7XL,Win 10
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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Holiday Weekend Hours
It's Victoria Day Long Weekend in Canada. Our Customer Service hours are:
Saturday, May 16: Closed
Sunday, May 17: Closed
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Regular hours resume Tuesday, May 19th!
Today's the Last Day of the Band-in-a-Box 2026® for Mac Special!
Order before 11:59pm PDT today (May 15, 2026) to save up to 50% off your Band-in-a-Box® 2026 for Mac® upgrade and receive a FREE Bonus PAK loaded with great new Add-ons to use with this new version!
Don't wait - order today!
Check out all the new features in the redesigned Band-in-a-Box® 2026 for Mac®!
Band-in-a-Box® 2026 for Mac - Special Offers End at 11:59pm PDT on Friday, May 15th, 2026!
Order before 11:59pm PDT on Friday, May 15th and SAVE up to 50% on most Band-in-a-Box® version 2026 for Mac Upgrade packages... and that's not all! With your version 2026 for Mac purchase, we'll include a Bonus PAK full of great new Add-ons FREE! Upgrade to the 2026 49-PAK to receive even more NEW Add-ons including 20 additional RealTracks... that's 222 NEW RealTracks available with version Band-in-a-Box® 2026 for Mac!
Upgrade to Band-in-a-Box® 2026 for Mac® today for as little as $49! Check out the Band-in-a-Box® packages page for all available purchase options.
Learn more about the Free Bonus PAK and 49-PAK here.
If you have any questions about which package is the best option for you, just let us know. We're here to help!
202 New RealTracks Released with Band-in-a-Box 2026!
With Band-in-a-Box® 2026, we've released 202 incredible new RealTracks (in sets 468-488) in a variety of genres—featuring your most requested styles!
Jazz, Funk & World (Sets 468-475):
Our new jazz, funk & blues RealTracks include a groovin’ collection of RealTracks and RealDrums! These include more requested “soul jazz” RealTracks featuring artists Neil Swainson (bass), Charles Treadway (organ), Brent Mason (guitar), and Wes Little (drums). There are new “smooth jazz” styles (4), which include a RealTracks first: muted trumpet, as well as slick new smooth jazz brushes options for drums. Blues lovers will be thrilled—there are more “classic acoustic blues” styles, including guitar (5), bass (4), and drums (10) with blues master Colin Linden, featuring understated and tasty background acoustic soloing, plus brushes drums and acoustic bass. There are also new electric blues RealTracks, including electric blues with PG favorite Johnny Hiland (3) and soulful electric slide guitar from Colin Linden (4). If you love funk & gospel, there are great new options this year, including gospel organ (3) from Charles Treadway, as well as new funk, tango, and rock ’n’ roll drums (3) and bass (1). And for big, bold arrangements, we have uptempo soul horns (4) featuring a three-part hip horn section with options for a full mix or stems of each individual horn — plus an accompanying rhythm section (4) of drums, bass, guitar, and electric piano!
Rock & Pop (Sets 476–482):
Our new rock & pop RealTracks bring a powerful mix of requested favorites, fresh genres, and modern chart-inspired styles! We have more of our popular “Producer Layered Acoustic Guitars (15)” featuring Band-in-a-Box favorite Brent Mason. We’ve continued our much-requested disco styles (10), and added new Celtic guitar (5) with a more basic, accessible approach than our previous Drop-D or DADGAD offerings. There are also highly requested yacht rock styles (17), inspired by the smooth, polished soft-rock sound of the late ’70s and early ’80s — laid-back grooves, silky electric pianos, warm textures, elegant harmonic movement, and pristine production aesthetics. Fans of heavier styles will love our new glam metal (13), capturing the flashy, high-energy sound of ’80s arena-ready guitar rock. We also have a set of rootsy modern-folk rock (18), with a warm, organic sound combining contemporary folk textures and driving acoustic strumming. And we’ve added lots of new modern pop styles (16) — the kinds of sounds you’re hearing on the radio today, featuring exciting new drums, synths, and cutting-edge RealTracks arrangements.
Country, & Americana (Sets 483–488):
Our new country & Americana RealTracks deliver a rich collection of acoustic, electric, and roots-inspired styles! We have new country pop (9) with legendary guitarist Brent Mason. There is also a potpourri (14) of bouzouki, guitars, banjo, and more, perfect for adding texture and character to contemporary acoustic arrangements. We’ve added funky country guitar (5) with PG favorite Brent Mason, along with classic pedal steel styles (5) featuring steel great Doug Jernigan. There are more country songwriter styles (8) that provide intimate, rootsy foundations for storytelling and modern Americana writing. Finally, we have “background soloing” acoustic guitar (12) with Brent Mason — simpler, but still very tasty acoustic lines designed to sit beautifully behind vocals or act as a subtle standalone solo part.
Check out all the 202 new RealTracks (in sets 468-488)!
And, if you are looking for more, the 2026 49-PAK (for $49) includes an impressive collection of 20 bonus RealTracks, featuring exciting and inspiring additions to add to your RealTracks library. You'll get new country-rhythm guitar styles from PG Music favorites Johnny Hiland and Brent Mason, along with modern-pop grooves that capture today’s radio-ready sound! There are also new indie-folk styles with guitar, bass, 6-string bass used as a high-chording instrument, acoustic guitar, and banjo. Plus, dedicated "cymbal fills" RealDrums provide an added layer that work very well with low-key folky styles with other percussion.
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These PAKs are loaded with additional add-ons to supercharge your Band-in-a-Box®!
This Free Bonus PAK includes:
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-For Pro customers, this includes 27 new RealTracks and 23 new RealStyles.
-For MegaPAK customers, this includes 25 new RealTracks and 23 new RealStyles.
-For UltraPAK customers, this includes 12 new RealStyles.
- MIDI Styles Set 92: Look Ma! More MIDI 15: Latin Jazz
- MIDI SuperTracks Set 46: Piano & Organ
- Instrumental Studies Set 24: Groovin' Blues Soloing
- Artist Performance Set 19: Songs with Vocals 9
- Playable RealTracks Set 5
- RealDrums Stems Set 9: Cool Brushes
- SynthMaster Sounds Set 1 (with audio demos)
- iOS Android Band-in-a-Box® App
Looking for more great add-ons, then upgrade to the 2026 49-PAK for just $49 and you'll get:
- 20 Bonus Unreleased RealTracks and RealDrums with 20 RealStyle.
- FLAC Files (lossless audio files) for the 20 Bonus Unreleased RealTracks and RealDrums
- MIDI Styles Set 93: Look Ma! More MIDI 16: SynthMaster
- MIDI SuperTracks Set 47: More SynthMaster
- Instrumental Studies 25 - Soul Jazz Guitar Soloing
- Artist Performance Set 20: Songs with Vocals 10
- RealDrums Stems Set 10: Groovin' Sticks
- SynthMaster Sounds & Styles Set 2 (sounds & styles with audio demos)
Learn more about the Bonus PAK and 49-PAK for Band-in-a-Box® 2026 for Mac®!
XPro & Xtra Styles PAK Sets On Sale Now - Until May 15, 2026!
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What are XPro Styles and Xtra Styles PAKs?
XPro Styles PAKs are styles that work with any version (Pro, MegaPAK, UltraPAK, UltraPAK+, or Audiophile Edition) of Band-in-a-Box® 2025 (or higher). XPro Styles PAKS 1-10 includes 1,000 styles!
Xtra Styles PAKs are styles that work with the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box® 2025 (or higher). Xtra Styles PAKs 1-21 includes 3,700 styles (and 35 MIDI styles)!
The XPro & Xtra Styles PAKs are not included in any Band-in-a-Box® package.
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Note: XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 19 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version as they require the RealTracks included in the UltraPAK, UltraPAK+, or Audiophile Edition.
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Band-in-a-Box 2026 for Mac Videos
With the release of Band-in-a-Box® 2026 for Mac, we’re rolling out a collection of brand-new videos on our YouTube channel. We’ll keep this forum post updated so you can easily find all the latest videos in one convenient spot.
Whether you're exploring new features, checking out the latest RealTracks or Style PAKs, this is your go-to guide for Band-in-a-Box® 2026.
Check out this forum post for "One Stop Shopping" of our Band-in-a-Box® 2026 Mac Videos!
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