Hi

I had a similar problem with ser numbers last year.
As I purchased a pack with not much more in it than what I had by mistake .
PG credited me for this and I paid the difference and downloaded an upgrade to a more suitable pack.
Like you I had problems with the ser no being for my first purchase.
Seem to be some thing odd if you upgrade twice in short period.
Under the guidance of PG support and live chat I had to edit my public ticket in windows with the correct serial no.
You need to contact them for exact details, as I would not want to put you wrong,
Playing with your tickets,
Mike


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