folks, this is totally inacceptable. any other C/R system known to man lets you manage offline activations online from any www device, in real time. or even better, go eLicenser or iLok and be done with it. Rhino
And be sure to check your spam folder in case your email system thought it was spam.
You do get 30 days before it locks up on you.
Did you get the USB drive? If so, I believe your license code is found on a sticker on the drive. I'm not sure what happens with the DVD versions or memory stick versions, however.
John
Laptop-HP Omen I7 Win11Pro 32GB 2x2TB, 1x4TB SSD Desktop-ASUS-I7 Win10Pro 32GB 2x1.5TB, 2x2TB, 1x4TB SATA
Rhino, I had an issue with the Serial # on my 2018 HD, Andrew got right back to me, I’m sure they are just swamped .....they will take care of you for sure...
And be sure to check your spam folder in case your email system thought it was spam.
You do get 30 days before it locks up on you.
Did you get the USB drive? If so, I believe your license code is found on a sticker on the drive. I'm not sure what happens with the DVD versions or memory stick versions, however.
thanks, nothing in the spam, I checked twice a day, and PG is on the whitelist anyway from previous conversations.
it's a DL version. could not activate earlier as I was fighting a fried board & CPU over the holidays. Now the smoke has cleared and I'm out of extra €650 (not PG's fault of course), I'd like to use my software.
Out of curiosity, Rhino, were those 4 working days or was the weekend included? (PG Music's business hours show that Support doesn't work over the weekend. Maybe that also impacted on the delay.)
Out of curiosity, Rhino, were those 4 working days or was the weekend included? (PG Music's business hours show that Support doesn't work over the weekend. Maybe that also impacted on the delay.)
4 days starting from Saturday noon GMT. nobody expects people to work on weekends, but a quick email check on Monday morning is not asking too much, I guess ... it's Wednesday evening now, and it's finally working.
high time for a modern customer friendly CP scheme imho, ideally dongle, or at least automated 24/7 offline CR generation like everybody else. Downtime is the worst case scenario for a user.
In case someone else finds this later, can't you click My Account on the main website (where the purchase was made, not here in the forums), then look for your serial number? Or does it not get inserted until you register it?
Sorry if it is a dumb question. I see the last few years serial numbers and a couple associated internet order numbers when I click My Products. /Then again, I may not see the 'normal' flow.
I do not work here, but the benefits are still awesome Make your sound your own!
In case someone else finds this later, can't you click My Account on the main website (where the purchase was made, not here in the forums), then look for your serial number? Or does it not get inserted until you register it?
Sorry if it is a dumb question. I see the last few years serial numbers and a couple associated internet order numbers when I click My Products. /Then again, I may not see the 'normal' flow.
The serial number is available on the download page from the beginning. The same serial number shipped with the update DVDs.
In case someone else finds this later, can't you click My Account on the main website (where the purchase was made, not here in the forums), then look for your serial number? Or does it not get inserted until you register it?
Sorry if it is a dumb question. I see the last few years serial numbers and a couple associated internet order numbers when I click My Products. /Then again, I may not see the 'normal' flow.
not a dumb question, but it's not about the serial per se. I got my serial # with the confirmation mail and backed it up.
however, the program(s) require activation to run, basically you send PG your serial plus some kind of machine ID, and you get back activation codes for your specific machine, which unlock the program(s). It's called CR, challenge / response, and is usually handled realtime and automated in your account with other software, 24/7. PG's email system is inferior, as the activation codes are generated manually, which apparently is not error free and often results in several days of downtime for the user, it has not been the first time for me.
I can understand your frustrations but that's why P.G. music gives you 30 days before lock down
I had a small problem with this but a complete shut down and reboot solved the problem
But before this I contacted P.G Music and within 12 hours received a reply giving me the activation code again
Because I bought the product direct from them there was no need to activate as that had been done automatically upon purchase - and notified on the instructions - which I did not read initially
This could be made more clearer - but a first class response
jazzman
Last edited by Jazzman; 01/11/1802:21 AM.
BIAB - RealBand - 2022 Windows 10 64 Zoo computer with 7i processor- SSD 1TB -2TB HDD Roland keyboards
yes, the DAW doesn't even have a physical www connection (and won't ever get one), the other machine is behind a strict firewall. ain't nothing out there worth opening up that can of worms for more than browser and mail client. the plan for 2018 is to switch to live Linux for the web anyway ...
New! Xtra Styles PAK 20 for Band-in-a-Box 2025 and Higher for Mac!
Xtra Styles PAK 20 for Mac & Windows Band-in-a-Box version 2025 (and higher) is here with 200 brand new RealStyles!
We're excited to bring you our latest and greatest in the all new Xtra Styles PAK 20 for Band-in-a-Box! This fresh installment is packed with 200 all-new styles spanning the rock & pop, jazz, and country genres you've come to expect, as well as the exciting inclusion of electronic styles!
In this PAK you’ll discover: Minimalist Modern Funk, New Wave Synth Pop, Hard Bop Latin Groove, Gospel Country Shuffle, Cinematic Synthwave, '60s Motown, Funky Lo-Fi Bossa, Heavy 1980s Metal, Soft Muted 12-8 Folk, J-Pop Jazz Fusion, and many more!
All the Xtra Styles PAKs 1 - 20 are on special for only $29 each (reg $49), or get all 209 PAKs for $199 (reg $399)! Order now!
Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 20 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.
New! XPro Styles PAK 9 for Band-in-a-Box 2025 and higher for Mac!
We've just released XPro Styles PAK 9 for Mac & Windows Band-in-a-Box version 2025 (and higher) with 100 brand new RealStyles, plus 29 RealTracks/RealDrums!
We've been hard at it to bring you the latest and greatest in this 9th installment of our popular XPro Styles PAK series! Included are 75 styles spanning the rock & pop, jazz, and country genres (25 styles each) that fans have come to expect, as well as 25 styles in this volume's wildcard genre: funk & R&B!
If you're itching to get a sneak peek at what's included in XPro Styles PAK 9, here is a small helping of what you can look forward to: Funky R&B Horns, Upbeat Celtic Rock, Jazz Fusion Salsa, Gentle Indie Folk, Cool '60s Soul, Funky '70s R&B, Smooth Jazz Hip Hop, Acoustic Rockabilly Swing, Funky Reggae Dub, Dreamy Retro Latin Jazz, Retro Soul-Rock Fusion, and much more!
Special Pricing! Until July 31, 2024, all the XPro Styles PAKs 1 - 9 are on sale for only $29 ea (Reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Order now!
XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
New! Xtra Styles PAK 20 for Band-in-a-Box 2025 and Higher for Windows!
Xtra Styles PAK 20 for Windows & Mac Band-in-a-Box version 2025 (and higher) is here with 200 brand new RealStyles!
We're excited to bring you our latest and greatest in the all new Xtra Styles PAK 20 for Band-in-a-Box! This fresh installment is packed with 200 all-new styles spanning the rock & pop, jazz, and country genres you've come to expect, as well as the exciting inclusion of electronic styles!
In this PAK you’ll discover: Minimalist Modern Funk, New Wave Synth Pop, Hard Bop Latin Groove, Gospel Country Shuffle, Cinematic Synthwave, '60s Motown, Funky Lo-Fi Bossa, Heavy 1980s Metal, Soft Muted 12-8 Folk, J-Pop Jazz Fusion, and many more!
All the Xtra Styles PAKs 1 - 20 are on special for only $29 each (reg $49), or get all 209 PAKs for $199 (reg $399)! Order now!
Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 20 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.
New! XPro Styles PAK 9 for Band-in-a-Box 2025 and higher for Windows!
We've just released XPro Styles PAK 9 for Windows & Mac Band-in-a-Box version 2025 (and higher) with 100 brand new RealStyles, plus 29 RealTracks/RealDrums!
We've been hard at it to bring you the latest and greatest in this 9th installment of our popular XPro Styles PAK series! Included are 75 styles spanning the rock & pop, jazz, and country genres (25 styles each) that fans have come to expect, as well as 25 styles in this volume's wildcard genre: funk & R&B!
If you're itching to get a sneak peek at what's included in XPro Styles PAK 9, here is a small helping of what you can look forward to: Funky R&B Horns, Upbeat Celtic Rock, Jazz Fusion Salsa, Gentle Indie Folk, Cool '60s Soul, Funky '70s R&B, Smooth Jazz Hip Hop, Acoustic Rockabilly Swing, Funky Reggae Dub, Dreamy Retro Latin Jazz, Retro Soul-Rock Fusion, and much more!
Special Pricing! Until July 31, 2024, all the XPro Styles PAKs 1 - 9 are on sale for only $29 ea (Reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Order now!
XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
Video: Band-in-a-Box® 2025 for Mac®: VST3 Plugin Support
Band-in-a-Box® 2025 for Mac® now includes support for VST3 plugins, alongside VST and AU. Use them with MIDI or audio tracks for even more creative possibilities in your music production.
Band-in-a-Box® 2025 for Macs®: VST3 Plugin Support
Video: Band-in-a-Box® 2025 for Mac®: Using VST3 Plugins
With the release of Band-in-a-Box® 2025 for Mac, we’re rolling out a collection of brand-new videos on our YouTube channel. We’ll also keep this forum post updated so you can easily find all the latest videos in one convenient spot.
From overviews of new features and walkthroughs of the 202 new RealTracks, to highlights of XPro Styles PAK 8, Xtra Styles PAKs 18, the 2025 49-PAK, and in-depth tutorials — you’ll find everything you need to explore what’s new in Band-in-a-Box® 2025.
Band-in-a-Box® 2025 for Mac is here, packed with major new features and an incredible collection of available new content! This includes 202 RealTracks (in Sets 449-467), plus 20 bonus Unreleased RealTracks in the 2025 49-PAK. There are new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 4, two new sets of “RealDrums Stems,” XPro Styles PAK 8, Xtra Styles PAK 19, and more!
Special Offers
Upgrade to Band-in-a-Box® 2025 for Mac with savings of up to 50% on most upgrade packages during our special—available until July 31, 2025! Visit our Band-in-a-Box® packages page for all the purchase options available.
2025 Free Bonus PAK & 49-PAK Add-ons
We've packed our Free Bonus PAK & 49-PAK with some incredible Add-ons! The Free Bonus PAK is automatically included with most Band-in-a-Box® for Mac 2025 packages, but for even more Add-ons (including 20 Unreleased RealTracks!) upgrade to the 2025 49-PAK for only $49. You can see the full lists of items in each package, and listen to demos here.
If you have any questions, feel free to connect with us directly—we’re here to help!
One of our representatives will be happy to help you over the phone. Our hours of operation are from
6:00AM to 6:00PM PST (GMT -8) Monday thru Friday, and 8:00AM to 4:00PM PST Saturday. We are closed Sunday. You can also send us your questions via email.
One of our representatives will be happy to help you on our Live Chat or by email. Our hours of operation are from
6:00AM to 6:00PM PST (GMT -8) Monday thru Friday; 8:00AM to 4:00PM PST (GMT -8) Saturday; Closed Sunday.
Dansk
Deutsch - Windows
Español
Français - Windows
Italiano - Windows
Nederlands
Polski
Português
Svenskt
русский
Japanese
Simplified Chinese
Traditional Chinese
Korean