|
Log in to post
|
Print Thread |
|
|
|
|
|
Band-in-a-Box Wishlist
|
Joined: Jun 2012
Posts: 3,779
Veteran
|
OP
Veteran
Joined: Jun 2012
Posts: 3,779 |
When a bug gets reported (and even verified by other BIAB users) it would be great if PG staff would also take a moment to acknowledge/confirm it. Maybe even suggest when it might be fixed. Maybe even PM the user who reported it when it is fixed!
Currently it feels like a bug is reported and you never know for sure if PG even noted it. Then maybe it gets fixed in a future update but by then I've already figured out a work-around. Or I just cease to use a feature so I never even bother checking that feature again. This process discourages future bug reporting.
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box Wishlist
|
Joined: Jun 2012
Posts: 20,233
Veteran
|
|
Veteran
Joined: Jun 2012
Posts: 20,233 |
+1
Every so often there is response, but an acknowledgement and/or feedback maybe with proposed actions would greatly appreciated. Without that, it is not possible to know if the report has been noticed.
BIAB & RB2025 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box Wishlist
|
Joined: Feb 2001
Posts: 711
Journeyman
|
|
Journeyman
Joined: Feb 2001
Posts: 711 |
This is a reasonable request as long as the person reporting is prepared to accept a simple "report noted" response.
The problem for PG is that once the "bug" has been noted many people will expect more than that. I think it would be unreasonable to expect a considered response on every report or for PG to keep track of when or if the alleged bug will or has been addressed. Expecting PG to keep track of and report the status of every alleged bug for reporting purposes could take a lot of effort.
If I have a bug that is a real problem for me I find it better to start an email thread directly with tech support.
Tony
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box Wishlist
|
Joined: Jun 2012
Posts: 20,233
Veteran
|
|
Veteran
Joined: Jun 2012
Posts: 20,233 |
I certainly don't expect any instant resolution. Sometimes this is not practical or even possible.
I don't even mind to hear that it may or may not be fixed in the next major release, or the one after that. Just so long as I know it has been received. I think this is what the O/P was mainly suggesting.
BIAB & RB2025 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box Wishlist
|
Joined: Jun 2012
Posts: 3,779
Veteran
|
|
OP
Veteran
Joined: Jun 2012
Posts: 3,779 |
I certainly don't expect any instant resolution. Sometimes this is not practical or even possible.
I don't even mind to hear that it may or may not be fixed in the next major release, or the one after that. Just so long as I know it has been received. I think this is what the O/P was mainly suggesting. Exactly!
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box Wishlist
|
Joined: Dec 2003
Posts: 22,849
Veteran
|
|
Veteran
Joined: Dec 2003
Posts: 22,849 |
I would be OK for them to acknowledge they received the report. I would not want then to estimate when it would be corrected.
Does anyone remember the vaporware issues of the past? If not that was when companies used to promise things and then not deliver on time or at all. A company would promise A, B,and C but only deliver A and B. Even if those two were great upgrades someone would always b*tch the C wasn't delivered.
When you are at the checkout line and they ask if you found everything say "Why, are you hiding stuff?"
64 bit Win 10 Pro, the latest BiaB/RB, Roland Octa-Capture audio interface, a ton of software/hardware
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box Wishlist
|
Joined: Jul 2000
Posts: 26,895
Veteran
|
|
Veteran
Joined: Jul 2000
Posts: 26,895 |
I served as a beta tester for another software program (the name isn't important since it wasn't for music, and they're gone now, compliments of Microsoft competition). The company posted bug reports in an area accessible only by developers and testers, which obviously meant they received and 'acknowledged' the report. The reports were loosely categorized by function, such as editing, printing, etc. I thought this system was very effective, since testers could check first before reporting a bug. Sometimes the developers would comment, but no promises were made.
Many BIAB users may not know there is constant development work being done by some experienced users who do testing of pending releases. We also report problems to the developers that we think might not have been noticed by staff in the general forums.
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus 192 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box Wishlist
|
Joined: Feb 2017
Posts: 99
Enthusiast
|
|
Enthusiast
Joined: Feb 2017
Posts: 99 |
+1
It is extremely important that people reporting bugs should at least be notified that the report has at least been read.
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box Wishlist
|
Joined: Dec 2006
Posts: 1,583
Expert
|
|
Expert
Joined: Dec 2006
Posts: 1,583 |
On the whole I have found PG Music to be responsive to bug/potential bug responses. Occasionally, I have to nudge. I think, speaking as an ex IT Help Desk / Trainer, that support staff often don't like to admit that some problems are hard to replicate / fix especially when everyone is racing around at a million miles an hour. Most Help Desk software has automated features to deal with this kind of complaint with time based features to flick reports up the chain of command.
Last edited by lambada; 04/25/17 06:12 PM.
Windows 10 Home 20H2 Build 19042.487
BIAB 2021 (Build 818)
Intel(R) Core(TM), i3-4160, CPU @3.60 GHz RAM 16 GB, 64 Bit X64-based processor
Zoom UAC-2 (USB 3 interface-built in midi)
VoiceLive 3 Extreme, Sputnik Valve Condenser Mic
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box Wishlist
|
Joined: Feb 2015
Posts: 7,954
Veteran
|
|
Veteran
Joined: Feb 2015
Posts: 7,954 |
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box Wishlist
|
Joined: Jun 2012
Posts: 20,233
Veteran
|
|
Veteran
Joined: Jun 2012
Posts: 20,233 |
Yes, FogBugz and Jira are two others. I have to guess that maybe PGM use an internal system.
BIAB & RB2025 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box Wishlist
|
Joined: Jun 2012
Posts: 3,779
Veteran
|
|
OP
Veteran
Joined: Jun 2012
Posts: 3,779 |
Wow! We dare not even dream of such things. I would be happy if someone just said "saw it and verified it."
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box Wishlist
|
Joined: Nov 2005
Posts: 1,540
Expert
|
|
Expert
Joined: Nov 2005
Posts: 1,540 |
Latest BIAB version, latest build.
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box Wishlist
|
Joined: Jul 2000
Posts: 26,895
Veteran
|
|
Veteran
Joined: Jul 2000
Posts: 26,895 |
About the comment that support staff might not like to admit a problem is hard to replicate, no, I don’t see that here at all. One of the most frequent responses is “We can’t duplicate that”, followed by a request for a song that shows the problem. Then far more often than not, PG Music acknowledges it and promises a patch. Otherwise they ask for more info.
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus 192 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box Wishlist
|
Joined: Oct 2015
Posts: 1,143
Expert
|
|
Expert
Joined: Oct 2015
Posts: 1,143 |
+1
And I think there is a need for a pure bug report forum also. This is a wish forum, so it is often mixed up those two different things.
Forever Grateful, BUT, sometimes pissed of.  Trygve "Leo" Larsen BiaB 2020, Windows 8.1, Intel Core i5 CPU, 270GHz, 32 Gb RAM My OLD tracks on Soundcloud; https://soundcloud.com/trygve-larsen My NEW is unpublished The Universe = Uni-verse ie one song.
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box Wishlist
|
Joined: Jul 2000
Posts: 26,895
Veteran
|
|
Veteran
Joined: Jul 2000
Posts: 26,895 |
I believe the way things are intended to work is a post is made in the BIAB for Windows (or Mac) forum. There we determine if it’s a question of user education, missing feature or a bug.
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus 192 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box Wishlist
|
Joined: Nov 2005
Posts: 1,540
Expert
|
|
Expert
Joined: Nov 2005
Posts: 1,540 |
I guess this is the key:
Currently it feels like a bug is reported and you never know for sure if PG even noted it. Then maybe it gets fixed in a future update but by then I've already figured out a work-around. Or I just cease to use a feature so I never even bother checking that feature again. This process discourages future bug reporting.
Latest BIAB version, latest build.
|
|
|
|
|
|
|
|
|
|
|
|
Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
|
|
|
|
|
|
|
|
|
|
|
Holiday Weekend Hours
Our Customer Service hours this weekend are as follows:
Friday, April 18: 8:00 - 4:00
Saturday, April 19: closed
Sunday, April 20: closed
Monday, April 21: Regular hours
Thank you!
Band-in-a-Box 2025 French Version is Here!
Bonjour à tous,
Band-in-a-Box® 2025 pour Windows est disponible en Français.
Le téléchargement se fait à partir du site PG Music
Pour ceux qui auraient déjà acheté la version 2025 de Band-in-a-Box (et qui donc ont une version anglaise), il est possible de "franciser" cette version avec les patchs suivants:
BIAB 2025 - francisation
RealBand 2025 - francisation
Voilà, enjoy!
Band-in-a-Box 2025 German Version is Here!
Update Your Band-in-a-Box® 2025 to Build 1128 for Windows Today!
Already using Band-in-a-Box 2025 for Windows®? Download Build 1128 now from our Support Page to enjoy the latest enhancements and improvements from our team.
Stay up to date—get the latest update now!
Update to RealBand® 2025 Build 5 Windows Today!
Already using RealBand® 2025 for Windows®? Download Build 5 now from our Support Page to ensure you have the latest enhancements and improvements from our team.
Get the latest update today!
PowerTracks Pro Audio 2025 for Windows is Here!
PowerTracks Pro Audio 2025 is here! This new version introduces many features, including VST3 support, the ability to load or import a .FLAC file, a reset option for track height in the Tracks window, a taller Timeline on the Notation window toolbar, new freeze buttons in the Tracks window, three toolbar modes (two rows, single row, and none), the improved Select Patch dialog with text-based search and numeric patch display, a new button in the DirectX/VST window to copy an effects group, and more!
First-time packages start at only $49. Already a PowerTracks Pro Audio user? Upgrade for as little as $29!
www.pgmusic.com/powertracks.htm
Video: Summary of the New Band-in-a-Box® App for iOS®
Join Tobin as he takes you on a tour of the new Band-in-a-Box® app for iOS®! Designed for musicians, singer-songwriters, and educators, this powerful tool lets you create, play, and transfer songs effortlessly on your iPhone® or iPad®—anytime, anywhere.
Band-in-a-Box® for iOS® :Summary video.
Check out the forum post for more information.
|
|
|
|
|
|
|
|
|
|
|
|
Forums58
Topics83,941
Posts772,629
Members39,495
| |
Most Online25,754
Jan 24th, 2025
|
|
|
|
|
|
|
|
|
Dansk
Deutsch - Windows
Español
Français - Windows
Italiano - Windows
Nederlands
Polski
Português
Svenskt
русский
Japanese
Simplified Chinese
Traditional Chinese
Korean