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Beginners Forum
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Joined: Jun 2016
Posts: 338
Journeyman
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OP
Journeyman
Joined: Jun 2016
Posts: 338 |
hi guys ive put biab on my laptop which I take to my work or out in general.i tried to open it today and got a message saying
some features are disabled.menu-help-activationto activate.
program is not activated.reason is you can only use this copy on one computer.if you want to use it on a new computer,choose menu-help activation or menu restore
ive tried the above the menu says activated but the program wont play
any help wold be appreciated guys
Os Windows Biab 2018. studio one pro 3 ozone 8 focusrite 214 se electronics Gemini mic
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Beginners Forum
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Joined: Oct 2008
Posts: 20,584
Veteran
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Veteran
Joined: Oct 2008
Posts: 20,584 |
You need to contact BIAB. Live Help (on the menu bar above the Shout Box) is probably the easiest.
How long ago did you install it on your laptop?
MY SONGS...Audiophile BIAB 2026
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Beginners Forum
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Joined: Dec 2017
Posts: 117
Apprentice
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Apprentice
Joined: Dec 2017
Posts: 117 |
You need to have an unblocked connection to the Internet is what I'm guessing. I'm thinking you may have a firewall at work or something that's blocking it.
I just got a different system, so I clicked "activate" to install on the new system, and it already had my activation key loaded.
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Beginners Forum
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Joined: Nov 2008
Posts: 1,382
PG Music Staff
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PG Music Staff
Joined: Nov 2008
Posts: 1,382 |
Hi Biglad, It sounds like something about the computer has changed since you installed and activated, and it messed up your activation. The fix is pretty easy. With Band-in-a-Box closed, delete any files with "ticket" in their name from the C:\Users\Public\Ticket folder, then launch the program. You'll be asked whether you want to restore the deleted license, choose No, and then you should be able to activate. If you've run out of activations, please contact us directly through the Live Help (chat) feature on our website and we'll be happy to provide more.  Thanks Kent PG Music
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Beginners Forum
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Joined: Jun 2016
Posts: 338
Journeyman
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OP
Journeyman
Joined: Jun 2016
Posts: 338 |
Thank you so much for all your help .im now sorted .really appreciate it guys cheers
Os Windows Biab 2018. studio one pro 3 ozone 8 focusrite 214 se electronics Gemini mic
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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Band-in-a-Box 2026 for Mac Videos
With the release of Band-in-a-Box® 2026 for Mac, we’re rolling out a collection of brand-new videos on our YouTube channel. We’ll keep this forum post updated so you can easily find all the latest videos in one convenient spot.
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Check out this forum post for "One Stop Shopping" of our Band-in-a-Box® 2026 Mac Videos!
Band-in-a-Box 2026 for Mac is Here!
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Holiday Weekend Hours
As we hop into the Easter weekend, here are our holiday hours:
April 3 (Good Friday): 8:00 AM – 4:00 PM PDT
April 4 (Saturday): Closed
April 5 (Easter Sunday): Closed
April 6 (Easter Monday): Open regular hours
Wishing you an egg-cellent weekend!
— Team PG
Update to Build 10 of RealBand® 2026 for Windows®!
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