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Help! Tech S.O.S (Off topic)
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Joined: Aug 2009
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When it opens PG music website are you able to click on links on it and see other threads and stuff?
I think I have had the experience in the past where a web page opens but nevertheless the internet is not working, the page that opens must be stored in cache or something like that.
SO make sure you are are actually connecting to internet ok.
Try a different modem and cable.
Last edited by musiclover; 07/15/18 11:21 AM.
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Help! Tech S.O.S (Off topic)
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When it opens PG music website are you able to click on links on it and see other threads and stuff?
I think I have had the experience in the past where a web page opens but nevertheless the internet is not working, the page that opens must be stored in cache or something like that.
SO make sure you are are actually connecting to internet ok.
Try a different modem and cable.
Links do not open either. Getting a new modem tomorrow.
Last edited by 90 dB; 07/15/18 11:38 AM.
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Help! Tech S.O.S (Off topic)
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Joined: Jun 2000
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More spit balling
Could be DNS cache (so flush it) do try flush your DNS cache.
1. Hold down the Windows key and press R.
2. Type cmd and press Enter run as administrator.
3. In the command prompt, type “ipconfig /flushdns” without quotes and press enter Enter.
Or TCP stack may be corrupted so
1. Hold down the Windows key and press R.
2. Type cmd and press Enter run as admistratorr.
3. The at prompt type “netsh reset winsock” (without the quotes) and press Enter
Maybe simple local network issue
1. Hold down the Windows key and press R.
2. Type cmd and press Enter run as admistratorr.
3. The at prompt type “ipconfig /release” enter then “ipconfig /renew” enter (all without the quotes again ) and press Enter
next Try this command to ping Google’s DNS servers to see if you can get online:
as before from cmd prompt “ping 8.8.8.8”
This will send four packets to Google. If they fail to send, you’ll be told what the problem was.
Next type this line to trace the route between your computer and Google’s DNS servers:
tracert 8.8.8.8
The above command gives you a step-by-step breakdown of the path that the information takes to reach the destination you specify. Watch it, and if it fails, check to see where the problem occurs. If an error pops up early in the route, the issue is likely with your local network.
or DSN server (i.e., your ISP may be mucked up)
again you've cold restarted EVERYTHING ??
Larry
Win10Pro,i9,64GB,2TBSSD+20TBHDDs,1080TI,BIAB'24,Scarlett18i8,Montage7,Fusion 8HD,QS8,Integra7,XV5080,QSR,SC-8850,SPLAT,FL21&others,Komp.14,IK suite&others, just a guitar player-AXE FX III &FM9T, FishmanTP, MIDIGuitar2, GK2/3'sw/GI20
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Help! Tech S.O.S (Off topic)
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Larry, Thanks. None of that seemed to work. Do I need to restart to save the changes?
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Help! Tech S.O.S (Off topic)
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Joined: Mar 2007
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Have you tried a different pc to see if the problem is the modem?
Chris
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Help! Tech S.O.S (Off topic)
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no on the restart for those actions and what Sinbad said - that will eliminate the PC, then also be nice if you could bypass modem, from within your house connection, and make sure it was NOT you local ISP. this does not sound like a modem issue (more like PC config) but I've been wrong about ten times, just since I woke up, just ask my wife  again good luck Larry
Win10Pro,i9,64GB,2TBSSD+20TBHDDs,1080TI,BIAB'24,Scarlett18i8,Montage7,Fusion 8HD,QS8,Integra7,XV5080,QSR,SC-8850,SPLAT,FL21&others,Komp.14,IK suite&others, just a guitar player-AXE FX III &FM9T, FishmanTP, MIDIGuitar2, GK2/3'sw/GI20
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Help! Tech S.O.S (Off topic)
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Hi Bob,
You say Malwarebytes has gone from the start menu, but have you checked to see if it
has disappeared from the Program Files folder. If it still exists in there, you should
be able to re-start it and run a scan.
It could be that a virus has just turned it off, but not disabled it. It has built-in
protection against that.
ROG.
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Help! Tech S.O.S (Off topic)
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I was thinking that too ROG. Seemed a little fishy on the Malwarebytes issue like something a virus would do.
 Steve BIAB/RB 2022, Pro Tools 2020, Korg N5, JBL LSR 4328 Powered Monitors, AKG/Shure Mics.
PC: Win11 PRO, 4 TB M2 SSD, 2 TB HD, 128 GB Memory
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Help! Tech S.O.S (Off topic)
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Uh-ohhhhh. Crickets. We haven't heard from Bob in 4 days.....
Steve BIAB/RB 2022, Pro Tools 2020, Korg N5, JBL LSR 4328 Powered Monitors, AKG/Shure Mics.
PC: Win11 PRO, 4 TB M2 SSD, 2 TB HD, 128 GB Memory
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Help! Tech S.O.S (Off topic)
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Yeah, it's not looking good.
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Help! Tech S.O.S (Off topic)
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Hope he gets it sorted.
Nothing as frustrating as trying to pin down what is causing a problem.
I have spent about 10 hours trying to troublshoot what was causing my Cubase to freeze when I did a re-scan of plugins, and then wouldn't launch again right.
Turned out it was Comodo firewall, so once I unistalled it, all well and good.
But up to 10 hours, computers are so frustrating at times.
Maybe if Bob hasn't sorted it yet and still troubleshooting, have a look at the firewall.
Last edited by musiclover; 07/19/18 09:11 AM.
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Help! Tech S.O.S (Off topic)
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I got a new modem- same story. I also have a banner box with a frowning face on the page. 
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Help! Tech S.O.S (Off topic)
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Definitely sounds like a virus.
If it was me I think at this point I would take it to a good tech and get them to fix it, especially if you have important stuff on it such as music files. Pretty hard to do much at your end if you can't access the internet (except for this site?! How strange is that?)
Thing that bothers me is that whatever happened also disabled your malwarebytes, which is also the virus checker I use.
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Help! Tech S.O.S (Off topic)
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You’ve deleted all cookies?
Our albums and singles are on Spotify, Apple Music, Amazon Music, YouTube Music, Pandora and more. If interested search on Janice Merritt. Thanks! Our Videos are here on our website.
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Help! Tech S.O.S (Off topic)
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You’ve deleted all cookies?
Yup. It's doing the same thing on my laptop- it gets this site ,but no other!
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Help! Tech S.O.S (Off topic)
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Can you you “tether” your phone as a hot spot to your PC? That would allow you to definitively determine that the issue is your PC. It’s not inconceivable that your net provider is the issue. FWIW
Bud
Our albums and singles are on Spotify, Apple Music, Amazon Music, YouTube Music, Pandora and more. If interested search on Janice Merritt. Thanks! Our Videos are here on our website.
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Since it is happening on more than one computer, you should get your internet provider involved. Call them and explain what is happening - and demand that they come fix it. They have people...
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Help! Tech S.O.S (Off topic)
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I agree with Floyd. If they determine that it is a virus then run the security tango that I highlighted in a previous message.
If your computers are networked together then if you get a virus in one it could infect all on the network.
Good luck.
When you are at the checkout line and they ask if you found everything say "Why, are you hiding stuff?"
64 bit Win 10 Pro, the latest BiaB/RB, Roland Octa-Capture audio interface, a ton of software/hardware
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