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RealBand
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Joined: Dec 2011
Posts: 2,497
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OP
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Joined: Dec 2011
Posts: 2,497 |
Recently, I noticed that there was an upgrade to version 5 of RB that I missed. I downloaded it, ran it and now I'm getting an activation error each time I start RB. I acknowledge the error, do to Help, Utilities, Activate and re-activate RB and then all seems fine. Why would this be happening?
Win11, Intel i7 7700K 4.2Ghz, 32Gb RAM, 2x1Tb HD, 500Gb NVMe, BIAB/RB 2026, MOTU 828MK3 audio, MOTU Midi Express, Yamaha Montage 7, DX7II, TX802, Motif XS Rack, Roland Fantom XR Rack, Oberheim Matrix 1000, VoiceLive3 Extreme, Kontakt 6, SampleTank 4.3
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RealBand
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Joined: Dec 2013
Posts: 2,732
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Veteran
Joined: Dec 2013
Posts: 2,732 |
I see there is also a recent REALTRACKs update. Maybe you need to run that one too before trying RB again. Just a guess......
 Steve BIAB/RB 2022, Pro Tools 2020, Korg N5, JBL LSR 4328 Powered Monitors, AKG/Shure Mics.
PC: Win11 PRO, 4 TB M2 SSD, 2 TB HD, 128 GB Memory
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RealBand
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Joined: May 2003
Posts: 8,021
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Veteran
Joined: May 2003
Posts: 8,021 |
If you buy direct from PG you are automatically activated.
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RealBand
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Joined: May 2002
Posts: 7,729
PG Music Staff
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PG Music Staff
Joined: May 2002
Posts: 7,729 |
I can't think of any reason that installing an update patch would trigger something like that... What does the error say?
Andrew
PG Music Inc.
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RealBand
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Joined: Dec 2011
Posts: 2,497
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OP
Veteran
Joined: Dec 2011
Posts: 2,497 |
Thanks for the suggestions folks. Have reinstalled RB update 2018 (5) again...no change...still getting error that the program is not activated. Here is the error message: [img] https://www.dropbox.com/s/31w09mmt759jf8f/Capture.GIF?dl=0[/img]
Win11, Intel i7 7700K 4.2Ghz, 32Gb RAM, 2x1Tb HD, 500Gb NVMe, BIAB/RB 2026, MOTU 828MK3 audio, MOTU Midi Express, Yamaha Montage 7, DX7II, TX802, Motif XS Rack, Roland Fantom XR Rack, Oberheim Matrix 1000, VoiceLive3 Extreme, Kontakt 6, SampleTank 4.3
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RealBand
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Joined: Dec 2011
Posts: 2,497
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OP
Veteran
Joined: Dec 2011
Posts: 2,497 |
Hmmm....sorry about that. Had hoped to post a GIF from Dropbox. Guess I need some advice on how to do that too. I thought I could just post the link from Dropbox. Am I missing a step?
Jeff
Win11, Intel i7 7700K 4.2Ghz, 32Gb RAM, 2x1Tb HD, 500Gb NVMe, BIAB/RB 2026, MOTU 828MK3 audio, MOTU Midi Express, Yamaha Montage 7, DX7II, TX802, Motif XS Rack, Roland Fantom XR Rack, Oberheim Matrix 1000, VoiceLive3 Extreme, Kontakt 6, SampleTank 4.3
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RealBand
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Joined: Mar 2017
Posts: 877
Expert
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Expert
Joined: Mar 2017
Posts: 877 |
Hey MountainSide,
I had the exact same issue about a month ago. As the error message states, you have exceeded your allotted number of activations per-license. IIRC, this happened when I reinstalled the program on the same laptop (I'm assuming it's because I re-entered the activation code upon booting up the reinstalled program) and the program is designed to recognize the number of acitivations, rather than the number of computers it was activated on).
Rectifying the matter was a breeze. I simply called the toll-free customer support number, and had my activations reset or something of the sort by an exceedingly helpful and polite Ember, after which the program booted up and ran smooth as you please.
Band-in-a-Box 2024. Custom Build Desktop PC W/ Windows 10 Home 64-bit. CPU: Intel Core i5-9600k @ 3.7GHz (6 core x 6 threads) RAM: 16GB DDR4. Storage 238GB SSD + 2.7 TB HDD. GPU: ZOTAC NVIDIA GeForce GTX 1050 Ti 4GB
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RealBand
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Joined: Dec 2011
Posts: 2,497
Veteran
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OP
Veteran
Joined: Dec 2011
Posts: 2,497 |
Thanks...good info. I'll give them a call.
Win11, Intel i7 7700K 4.2Ghz, 32Gb RAM, 2x1Tb HD, 500Gb NVMe, BIAB/RB 2026, MOTU 828MK3 audio, MOTU Midi Express, Yamaha Montage 7, DX7II, TX802, Motif XS Rack, Roland Fantom XR Rack, Oberheim Matrix 1000, VoiceLive3 Extreme, Kontakt 6, SampleTank 4.3
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RealBand
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Joined: May 2002
Posts: 7,729
PG Music Staff
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PG Music Staff
Joined: May 2002
Posts: 7,729 |
Actually it doesn't matter how many times the program is activated on the same computer, it's only different computers that matter. In this case, it looks like something changed on the computer such that the program thinks it's a different computer. One way to fix it to
1. Close RealBand
2. Delete rb2018* files from C:\Users\Public\Ticket
3. Open RealBand and re-activate.
Andrew
PG Music Inc.
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RealBand
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Joined: Dec 2011
Posts: 2,497
Veteran
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OP
Veteran
Joined: Dec 2011
Posts: 2,497 |
Right...a quick call to PG's excellent support line and a quick walk-through of Andrew's procedure above resolved all issues. Thanks for all who helped!
Jeff
Win11, Intel i7 7700K 4.2Ghz, 32Gb RAM, 2x1Tb HD, 500Gb NVMe, BIAB/RB 2026, MOTU 828MK3 audio, MOTU Midi Express, Yamaha Montage 7, DX7II, TX802, Motif XS Rack, Roland Fantom XR Rack, Oberheim Matrix 1000, VoiceLive3 Extreme, Kontakt 6, SampleTank 4.3
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