Hi 2b,

Once you got the spinning ball, how long did you wait to see if it would go back to normal? Sometimes the "Initializing accompaniment functions" step takes a while on some computers.

You should definitely be updating your software, or you won't get bug fixes. Updates do fix a lot more issues than they cause, avoiding them is a very bad idea.

Regarding the tech line, we do answer it during posted tech support hours. If you can't get through, it's because the lines are busy with other customers. Yesterday was extremely busy, but you should have been called back. Sorry about that, I'll look into it.

Thanks
Kent
PG Music