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Problems with recent July 2017 Build Update? #485649 08/13/18 03:48 AM Band-in-a-Box for Windows
Joined: Sep 2017 Posts: 35 Texas G Guitar Non Hero OP Enthusiast
OP Guitar Non Hero Enthusiast G Joined: Sep 2017 Posts: 35 Texas	I am not sure, but I am thinking the update I applied yesterday may have adversely affected the 2017 BIAB program I have on my computer. When I play my songs, they continue playing and I have to use task manager to shut the program down. Mouse clicks do not good to stop the song or make changes. Also, the songs start of playing a little garbled, and seem to kind of clear up as they progress. I just downloaded and added the updates yesterday, and since then, I have had this problem. So is it my computer, the update, or some other factor? Any help will be appreciated. By the way, I am running windows 10. What a Godsend BIAB is!!

Re: Problems with recent July 2017 Build Update? Guitar Non Hero #485653 08/13/18 04:56 AM Band-in-a-Box for Windows
Joined: Dec 2003 Posts: 23,215 Hamlin NY MarioD Veteran
MarioD Veteran Joined: Dec 2003 Posts: 23,215 Hamlin NY	The July BiaB update was for BiaB 2018 and NOT for BiaB 2017. Thus it wouldn't surprise me that you are having problems. Whenever I get something stuck in the back of my throat, I dislodge it by drinking a beer. It's called the Heineken Maneuver. 64 bit Win 10 Pro, the latest BiaB/RB, Roland Octa-Capture audio interface, a ton of software/hardware

Re: Problems with recent July 2017 Build Update? Guitar Non Hero #485656 08/13/18 05:15 AM Band-in-a-Box for Windows
Joined: Jul 2000 Posts: 27,033 Hudson Valley & Lake George NY Matt Finley Veteran
Matt Finley Veteran Joined: Jul 2000 Posts: 27,033 Hudson Valley & Lake George NY	Right, what Mario said. The last update for 2017 was last December. I would normally say to just reinstall the last good update (471) but in this case, I think calling Support would be wise. As for the sound, the 2018 version selects a WAS driver. That might be the problem with the sound. Change it back to MME or ASIO to see if that helps. BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus 192 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.

Re: Problems with recent July 2017 Build Update? Guitar Non Hero #485661 08/13/18 05:45 AM Band-in-a-Box for Windows
Joined: Sep 2017 Posts: 35 Texas G Guitar Non Hero OP Enthusiast
OP Guitar Non Hero Enthusiast G Joined: Sep 2017 Posts: 35 Texas	Uh-oh! I done messed up!!! Noooooo!!!!! Last edited by Guitar Non Hero; 08/13/18 05:45 AM. What a Godsend BIAB is!!

Re: Problems with recent July 2017 Build Update? Guitar Non Hero #485667 08/13/18 07:20 AM Band-in-a-Box for Windows
Joined: Sep 2017 Posts: 35 Texas G Guitar Non Hero OP Enthusiast
OP Guitar Non Hero Enthusiast G Joined: Sep 2017 Posts: 35 Texas	Well, I tried the first bit of advice from support and I still have the same problem. The program gets garbled, slows down, the moving markers that delineate measures do not move from measure to measure as the song plays, then everything clears up intermittently. The troubleshooter in me can't help but attribute it to installing the update(s). I will battle on, but this is so typical of things lately. My glowing smile has turned into a quiet, sad smile for now. I am going to try and get the computer back to its previous state before I applied the updates. What a Godsend BIAB is!!

Re: Problems with recent July 2017 Build Update? Guitar Non Hero #485674 08/13/18 07:55 AM Band-in-a-Box for Windows
Joined: Jul 2000 Posts: 27,033 Hudson Valley & Lake George NY Matt Finley Veteran
Matt Finley Veteran Joined: Jul 2000 Posts: 27,033 Hudson Valley & Lake George NY	I agree. Try to go to a Restore point before the update. If you can’t, then save (copy) any of your own songs and custom styles and reinstall BIAB 2017. What exactly did Support say? BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus 192 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.

Re: Problems with recent July 2017 Build Update? Guitar Non Hero #485682 08/13/18 09:01 AM Band-in-a-Box for Windows
Joined: Jan 2015 Posts: 167 V Vincente Apprentice
Vincente Apprentice V Joined: Jan 2015 Posts: 167	To avoid future problem like this one, PG music should check for compatibility before allow the update to go on WIN11 OS build 23H2, 16MB, 1TG SSD. BIAB2024, build 1113, MegaPaK

Re: Problems with recent July 2017 Build Update? Matt Finley #485687 08/13/18 09:21 AM Band-in-a-Box for Windows
Joined: Sep 2017 Posts: 35 Texas G Guitar Non Hero OP Enthusiast
OP Guitar Non Hero Enthusiast G Joined: Sep 2017 Posts: 35 Texas	I may not have described my plight sufficiently, but they basically had me go in and do this: If you have clicked on your Band-in-a-Box program shortcut or the bbw.exe file and the program won't load, please try the following: 1. Open your Windows Task Manager (Control Alt Delete) and see if any instances of Band-in-a-Box are running. If they are, force quite them by clicking "end task" 2. Next, go into your c:\bb folder and delete the following two files: Mysetup.dk and intrface.bbw. 3. Once that is done, find the bbw.exe file in the bb folder, right click, and select "run as administrator". Then wait a few moments without doing anything to see if the program launches. Thanks for asking. What a Godsend BIAB is!!

Re: Problems with recent July 2017 Build Update? Vincente #485689 08/13/18 09:22 AM Band-in-a-Box for Windows
Joined: Sep 2017 Posts: 35 Texas G Guitar Non Hero OP Enthusiast
OP Guitar Non Hero Enthusiast G Joined: Sep 2017 Posts: 35 Texas	Duly noted, Sir. I am close to having to buy a new computer, just for my music software toys. Expensive toys... What a Godsend BIAB is!!

Re: Problems with recent July 2017 Build Update? Guitar Non Hero #485691 08/13/18 09:25 AM Band-in-a-Box for Windows
Joined: Oct 2008 Posts: 19,831 Australia Noel96 Veteran
Noel96 Veteran Joined: Oct 2008 Posts: 19,831 Australia	Guitar Non Hero, It sounds like you might have a slightly older computer and that track generation is slow. On the song that you're getting a garbled sound... 1. right-click on the chordsheet 2. select Song Settings 3. now select "this song has playback problems, disable fast generation" 4. generate the song It will take 30-40 seconds longer before playback begins but this might solve your problem. Does it help? Regards, Noel Attached Files (Click to download or enlarge) (Only available when you are logged in) fast generation disable.JPG (75.77 KB, 108 downloads) MY SONGS... Audiophile BIAB 2025 audios on Soundcloud

Re: Problems with recent July 2017 Build Update? Noel96 #485692 08/13/18 09:31 AM Band-in-a-Box for Windows
Joined: Sep 2017 Posts: 35 Texas G Guitar Non Hero OP Enthusiast
OP Guitar Non Hero Enthusiast G Joined: Sep 2017 Posts: 35 Texas	I am trying it right now. What a Godsend BIAB is!!

Re: Problems with recent July 2017 Build Update? Guitar Non Hero #485693 08/13/18 09:45 AM Band-in-a-Box for Windows
Joined: Jul 2000 Posts: 27,033 Hudson Valley & Lake George NY Matt Finley Veteran
Matt Finley Veteran Joined: Jul 2000 Posts: 27,033 Hudson Valley & Lake George NY	Originally Posted By: Guitar Non Hero I may not have described my plight sufficiently, but they basically had me go in and do this: If you have clicked on your Band-in-a-Box program shortcut or the bbw.exe file and the program won't load, please try the following: 1. Open your Windows Task Manager (Control Alt Delete) and see if any instances of Band-in-a-Box are running. If they are, force quite them by clicking "end task" 2. Next, go into your c:\bb folder and delete the following two files: Mysetup.dk and intrface.bbw. 3. Once that is done, find the bbw.exe file in the bb folder, right click, and select "run as administrator". Then wait a few moments without doing anything to see if the program launches. Thanks for asking. Well, those instructions are appropriate when you can't start BIAB. But your case is different. You overwrote the BBW.EXE file for BIAB 2017 with the one for BIAB 2018. So you are starting the wrong version of BIAB. I can't imagine how that could possibly work correctly. I think as a minimum you need to "put the old one back" in some way, and if that isn't possible, reinstall BIAB 2017. I fear many file locations were moved as well. Perhaps a better option is to go ahead and purchase 2018 and install that. It will fix any problem. BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus 192 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.

Re: Problems with recent July 2017 Build Update? Noel96 #485694 08/13/18 09:46 AM Band-in-a-Box for Windows
Joined: Sep 2017 Posts: 35 Texas G Guitar Non Hero OP Enthusiast
OP Guitar Non Hero Enthusiast G Joined: Sep 2017 Posts: 35 Texas	This reply is to Mr. Noel96's suggestion about Song settings for generating a song. I should have used the "quote" button. -------------------------------------------------------- I tried it, and it did seem to help on my shorter song, but I still have the problem on my longer song. The song gets garbled, drags at certain points, and no longer responds to mouse clicks. Thanks for trying to help. When I get time later on, I will go restore back to before the update and check back with you good folks. Last edited by Guitar Non Hero; 08/13/18 04:16 PM. What a Godsend BIAB is!!

Re: Problems with recent July 2017 Build Update? Guitar Non Hero #485695 08/13/18 09:49 AM Band-in-a-Box for Windows
Joined: Jul 2000 Posts: 27,033 Hudson Valley & Lake George NY Matt Finley Veteran
Matt Finley Veteran Joined: Jul 2000 Posts: 27,033 Hudson Valley & Lake George NY	Noel correctly described the solution for when the program is regenerating a song at the same time it is playing it. That would indeed result in a stuttering performance on a slower machine. But after the song is regenerated, it should be playing fine. If it isn't, something else is wrong. Once again, let me ask, what is your audio driver: WAS, MME or ASIO? BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus 192 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.

Re: Problems with recent July 2017 Build Update? Vincente #485699 08/13/18 09:52 AM Band-in-a-Box for Windows
Joined: Jul 2000 Posts: 27,033 Hudson Valley & Lake George NY Matt Finley Veteran
Matt Finley Veteran Joined: Jul 2000 Posts: 27,033 Hudson Valley & Lake George NY	Originally Posted By: Vincente To avoid future problem like this one, PG music should check for compatibility before allow the update to go on Now there is a good suggestion. BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus 192 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.

Re: Problems with recent July 2017 Build Update? Guitar Non Hero #485710 08/13/18 10:59 AM Band-in-a-Box for Windows
Joined: Nov 2008 Posts: 1,382 K Kent - PG Music PG Music Staff
Kent - PG Music PG Music Staff K Joined: Nov 2008 Posts: 1,382	Hi, It wouldn't have been possible to install a 2018 patch to a 2017 version, so that's not something we really need to be concerned about. Guitar Non Hero, if you let us know what the specs of your computer are (processor model and speed, and amount of RAM specifically), and whether you're using an ASIO driver or MME, I'm sure we'll be able to find a solution for your playback issues. Also, how many bars long is the chorus on that longer song, and how many choruses are there? Thanks Kent PG Music

Re: Problems with recent July 2017 Build Update? Kent - PG Music #485742 08/13/18 02:31 PM Band-in-a-Box for Windows
Joined: Jul 2000 Posts: 27,033 Hudson Valley & Lake George NY Matt Finley Veteran
Matt Finley Veteran Joined: Jul 2000 Posts: 27,033 Hudson Valley & Lake George NY	Originally Posted By: Kent - PG Music Hi, It wouldn't have been possible to install a 2018 patch to a 2017 version, so that's not something we really need to be concerned about. That’s a relief. It’s hard to reconcile that with what the OP said; we can only go by what we are told. BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus 192 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.

Re: Problems with recent July 2017 Build Update? Matt Finley #485745 08/13/18 03:51 PM Band-in-a-Box for Windows
Joined: Sep 2017 Posts: 35 Texas G Guitar Non Hero OP Enthusiast
OP Guitar Non Hero Enthusiast G Joined: Sep 2017 Posts: 35 Texas	It has always shown to be MME. I tried switching to ASIO and it did not seem to help. Right now, I am in the middle of going to a restore point before the updates. What a Godsend BIAB is!!

Re: Problems with recent July 2017 Build Update? Matt Finley #485746 08/13/18 03:56 PM Band-in-a-Box for Windows
Joined: Sep 2017 Posts: 35 Texas G Guitar Non Hero OP Enthusiast
OP Guitar Non Hero Enthusiast G Joined: Sep 2017 Posts: 35 Texas	Matt, I thought I had typed in the following: John G. 4:37:20 PM Hello. I installed two updates on my Windows 10 computer, 2017 version BIAB. Now, the program opens up and I have no control. I have to close it out using task manager, and now matter what I click on, I get no response. John G. 4:38:46 PM bb2017 build 471 and a realtrack update that says realtracks july 2017 patch new were my installations. It turns out I gave this info to the help person and not here in the forum. It's hell getting old for some of us. But I appreciate all the help you cats have and are giving, and I will be more succinct with my problem description. It's taking forever to get to this set point, but I will post my results the minute I get the results. Last edited by Guitar Non Hero; 08/13/18 04:18 PM. Reason: clarity What a Godsend BIAB is!!

Re: Problems with recent July 2017 Build Update? Kent - PG Music #485747 08/13/18 04:01 PM Band-in-a-Box for Windows
Joined: Sep 2017 Posts: 35 Texas G Guitar Non Hero OP Enthusiast
OP Guitar Non Hero Enthusiast G Joined: Sep 2017 Posts: 35 Texas	Originally Posted By: Kent - PG Music Hi, It wouldn't have been possible to install a 2018 patch to a 2017 version, so that's not something we really need to be concerned about. Guitar Non Hero, if you let us know what the specs of your computer are (processor model and speed, and amount of RAM specifically), and whether you're using an ASIO driver or MME, I'm sure we'll be able to find a solution for your playback issues. Also, how many bars long is the chorus on that longer song, and how many choruses are there? Thanks Kent PG Music The specs are: HP 2000-2a22NR, AMD E1-1200, 15.6" Screen Display, Notebook With 4 GB Memory, 500GB Hard Drive, HDMI, Windows 7 Home Premium HP I bought it in 2013 (wow, how time flies). I am not sure about the processor speed, but the age lets you know it is no barnburner. What a Godsend BIAB is!!

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