Hi

I have ordered (on the 12th Dec 2009) the Update Of BIAB UltraPAK 2009.5 to BIAB UltraPAK 2010 it seems that UPS when home today (I was away my daughter was around) They are claiming around 30 €uros 45 USD of VAT for me topay to get the parcel ????
I did not see anywhere on your web site a mention concerning this I suppose it is because it is indicated on the parcel that it is a hard drive and hard drived in France are subject to taxes.
Appart from the bad news (I would have prefered DVD's instead (Free of charges but it was not mentioned either when I ordered) You should mention it to the other European customers to avoid any surprise. On the other hand it is not really fair for me to have an non expected extra charges (not mentioned) to pay.

In total it will have cost me 164 USD + 45 USD VAT total more than 200 USD so more than double than with DVD's ???? 99 USD. I have been supporting PG Music for years and I think it is not really fair

Please advise what I should do ?

Regards

Fred

Dedicated DAW - i9 9880H - 32Go Ram - BIAB 2023 UltraPak

Mac Mini M2 Pro 32 Go RAM & Mac Mini M2 Pro - Cubase Pro 12 - Dorico 5 - Camelot Pro 2 - RME Fireface UFX - NuRAD (Berglund Instruments)
@+ SaxFred