Hi Mike,

Unfortunately I haven't found a way to download any user manual and the installation stuff I found isn't product specific so I'm winging it. I apologize in advance if my comments or questions are not specific enough to help.

Are you using the AAX or VST version? Are you using the full or trial version? How is the trial version limited if you're using the trial version?

VST Version 1.5 includes 4 new internal sounds: Electric Guitar, String Ensemble, Acoustic Guitar and Harmonic Guitar. Have you tried to use any of them?

I noticed Plugin Boutique requires iLok. Do they require the usb fob or can you use the iLok software manager? Do you have everything up-to-date with iLok?

You mentioned you used the trial version in a DAW. What daw and what steps did you take to install and use it in a project?

What steps did you take to use it with Band-in-a-Box? Just to make sure no one gets foot-in-mouth disease is your computer a Mac or PC? What operating system?

Looking at the support section of their website I notice there are several software programs (DAWs) that PlugIn Boutique programs will not communicate with. They suggest a $99 BlueCat midi utility program that can be used as a workaround.

Also. I'll point out you may want to ask the question in a new thread that is dedicated to the question. More eyes may see the question so the question will have a better chance of receiving an appropriate answer.

Finally, have you discussed the issue with PlugIn Boutigue support? They have an online contact service +++ HERE +++

Jim Fogle - 2025 BiaB (Build 1128) RB (Build 5) - Ultra+ PAK
DAWs: Cakewalk by BandLab (CbB) - Standalone: Zoom MRS-8
Laptop: i3 Win 10, 8GB ram 500GB HDD
Desktop: i7 Win 11, 12GB ram 256GB SSD, 4 TB HDD
Music at: https://fogle622.wix.com/fogle622-audio-home