PG Music Home Forums General Discussion Beginners Forum Is this error correct: you do not have the RealTracks that is required for this style or solo

Hi,

I'm resurrecting this old post, as I never did manage to get to the bottom of it, and I've just upgraded to the 2018 UltraPlus Pak, and I still seem to be having lots of missing files. I didn't provide enough information in my original post, so hopefully I have this time:

In the RealTracks Picker, I get the error message that some RealTracks are installed incorrectly, and that I should rebuild. When I select Rebuild and Fix, I get the following message:
42 RealTracks have r*.st2 iles in the BB Soloisgts folder, but no RealTracks in the folder /Applications/Band-in-a-Box/RealTracsks. Either install RealTracks again, or point to correct RealTracks folder in RT settings. Then press REBUILD button to re-build.
It then indicates that I should look atet RealTracks that are N/A. Including tracks that are N/A, there are 819 items in the list; excluding these, there are 573. Does this indicate there are 246 missing files (even after having re-downloaded all RealTrack files?)
Similarly, if I go to Style Picker and limit by Category, it shows the number expected for UltraPak, and the number found. Across every style, the number found is considerably less than the number expected. For example: EVERYTHING JAZZ: [UltraPak= 2029] [found=1662]; EVERYTHING COUNTRY: [UltraPak= 2470] [found =1887]
I spoke with someone on the online help, who suggested I should reinstall all RealTracks. This took a considerable time to complete, however, having done so, it has not resolved the problem.

In addition, I now notice that there are other things missing: if I filter in the Style Picker to styles with video RealTracks that are found/present, there are no styles showing, and if I filter by NOT FOUND, there are many showing. Also, when I use Open Song, many of the songs are greyed out, and can not be selected. Is this content also missing?

Under 'What Add-Ons, do I have, the following are listed under 'These Add-ons were not found':



You have all of the Style disks (unless we've made some new ones)
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Soloist Disk Sets : 12 A.LaverneMainstrm,13 A.LavernePent
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You have all of the RealDrums sets (unless we've made new ones).
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RealTracks sets in /Applications/Band-in-a-Box/RealTracks/ : 127- Groovin' Jazz Funk, 128- Gypsy Jazz Latin, 129- Gypsy Jazz Waltz, 130- Mike LeDonne - More Swingin' Piano & Organ, 131- More Swingin' Jazz Guitar, 132- Paul Franklin - Pedal Steel Country Soloing, 133- More Brent Mason Country Soloing, 134- Praise & Worship Power, 135- Praise & Worship Believe, 136- More Swingin' Country: Bass, Guitar, Fiddle & Piano, 137- John Jarvis Rockin' Piano, 138- '60s Soul, 139- Folkie 16ths, 140- Texas Blues-Rock Shuffle, 141- Pop 16ths Ballads, 142- Pop 16ths Medium, 143- Dixieland - Fast Rhythm Section, 144- Dixieland - Fast Soloists, 145- Jazz-Funk Breezy, 146- Jazz Fusion Soloing, 147- Mike LeDonne Bossa, 148- Solo Accompaniment Jazz Guitar, 149- Pedal Steel Country with Paul Franklin, 150- Fancy Fingerpicking, 151- Praise & Worship - Promise, 152- Country Drivin' 8ths, 153- Bluegrass Waltz & More, 154- Brent Mason Classic Country, 156- Texas Blues-Rock: Straight-8ths, 157- Texas Blues-Rock: Rock 'n' Roll, 158- Modern Dance Pop, 159- Folk-Pop Ballads, 160- Jazz-Funk Movin', 161- Mike LeDonne Jazz Waltz Organ, 162- Dixieland - Medium Rhythm Section, 163- Son Montuno, 164- Bolero, 165- John Jarvis Country Piano, 166- Praise & Worship - Modern Groove, 167- Country Boogie and More, 168- Western Swing Soloists, 169- Killer Country Soloing, 170- Texas Blues-Rock: Slow Groovin' 12:8, 171- Medium Folk-Pop 8ths, 172- EuroDance, 173- Celtic Bouzouki and Guitar, 174- Pop Mandolin, Piano, and Guitar, 175- Texas Blues-Rock: Smokin' Blues Sax, 176- R&B Horns, 177- Guajira & Guaracha, 178- Dixieland - Medium Soloists, 179- Guitar - Jazz and More!, 182- More Pedal Steel Country with Paul Franklin, 183- Country Soloists: Sax and More!, 184- More John Jarvis Country Piano, 185- More Killer Country Soloing, 187- More Fancy Fingerpicking with Brent Mason, 188- Slow Background Pop Horn Section, 189- Blues Baritone Sax with Gary Smulyan, 190- New Orleans Boogie!, 191- Funky Electric Piano & More, 192- Dance: GirlPop, 90s & more!, 193- Dance: Disco & More, 194- Jazz Pollwinners 1 - Great Saxes: Phil Woods & Gary Smulyan, 195- Jazz Pollwinners 2 - Pat Martino Guitar, 196- Jazz Pollwinners 3 - Killer JazzSwing Rhythm Sections, 197- Jazz Pollwinners 4 - Killer Bossa Rhythm Sections, 198- Jazz Electric Piano, 199- JazzPop Piano, 200- New Orleans - Swingin' Pop, 201- Brent Mason Nylon & Electric, 202- Folk & Country Bouzouki, 203- Country Waltz, 204- Country Shuffle, 205- Country Award Winners - Mandolin (Andy), Piano (John) & Resonator Guitar (Rob)

All of the RealTracks are installed in the path: HD/Applications/Band in a Box/RealTracks, and I have read/write access to the folder. The folder size is 75.65 GB and contains 79255 items.

My system is as follows: 2017 iMac; 4.2GHz i7, 32 GB; OS 10.14.1. I am using Band in a Box version 2018 (Build 258) and I have the UltraPlus Pak (2017) and the UltraPlus Pak 2018 upgrade.

Many thanks for any help.