Hello BIAB musicians,

I am pleased to share that my BIAB 2018 is running much much better now. My earlier posts contained tech complaints and pleas for help with my Windows 10 PC and BIAB 2018 UltraPlus pak, on an external USB drive. Here is a brief update. Hopefully my success will last. Maybe my experience will help other users.

Now BIAB is installed on my internal, secondary hard drive. There was something about my specific computer and the BIAB external USB drive that conflicted, and caused my PG Music drive to be completely erased.
As BIAB became corrupted there were more and more errors and failures.
We never could nail down the exact culprit but it always ended with ruined BIAB drives and frustration.

PG Music maintained that their drives weren't the issue. Dell verified that my PC was virus-free, spyware-free, clean and running efficiently. Each vendor's product seemed fine by itself. Somehow my lone computer had these problems.

As a trial run, I agreed to download the program onto my PC, taking the USB hard drive out of the equation. So far BIAB is running perfectly! There are no errors or freezes. It's still early days but I am really enjoying the program now. What a difference!

Has anyone else had problems with external PG Music hard drives getting erased? I ask simply from a troubleshooting perspective.

I'm grateful for your kind assistance here in the forum, and for quality time with PG Music's tech support & and customer service. I'm waiting to (hopefully) either verify continued success or document new complications when I follow up with tech support.

Meanwhile BIAB is playing music and making me happy. What a cool program!

~ Joel smile