PG Music Home Forums PG Music Wishlists Band-in-a-Box Wishlist Bug report sub-forum

An open bug report sub-forum, where all users can report / replicate issues would be really, really great.

BIAB has a great community, and I'm pretty sure something like this would work very well:

https://forum.cockos.com/forumdisplay.php?f=22

I support a common location to report and include follow-up actions for issues identification and resolution. Currently, issues are lodged in many disparate places. Tracking must be difficult.

+1

+1

I have seen on some software boards a separate "bug" reporting section where developer(s) update specific bug cases when they are solved / repaired. Sort of a timeline, not sporadic. VideoTrack is right on target.

I support this.

It has to be moderated, but it would have to be, by definition. The main reason is that there will be posts that are not bugs, but user error or just lack of knowledge. These posts can be relocated by the moderator to the 'normal' appropriate forum, where we can assist.

A good clarification Matt. Yes, moderation would be required, but this would be significantly better that the current method, or should I say 'non-method'.

Right. It would have to be up to PG Music to determine what is a bug, what is an intended feature even if a user disagrees (I’ve had one of those), and what just requires education.

The key to this working would be the company’s willingness to acknowledge the report and share the determination. It would be quite an undertaking. Indexing is needed so we can look up to see if something has already been reported.

Playing devil's advocate a little bit.

The idea or concept is good but I think it wold be almost impossible to implement without complaint. From PG Music's standpoint who manages or moderates the sub-forum? How many work hours per week are needed or should be dedicated to maintaining the sub-forum? If the sub-forum is managed by programmers that takes away from their programming time. If the sub forum is not managed by programmers how does the sub forum manager separate the wheat from the chaff? How does a non programmer know what's easy to do versus what needs to be done? Who sets priorities? Who updates the sub forum posts? Does PG Music set up a weekly meeting to manage the sub forum; that's more work hours lost. All that stuff takes time.

On the other hand will a sub forum make any of us (users) feel differently? Will we gain a better idea of what work is being done? Will a bug sub forum reduce the frustration of pet deficiencies not being fixed in what we consider a timely manner?

The issue I have is some of us work, or have worked, in a software or programming workplace and we have a mental image based on our work experience(s) how the bug identification and bug fix process should work. However we have absolutely no idea how our mental image matches the day-to-day programming work experience at PG Music. We are on the outside and can not even glimpse that workplace experience.

Having said that the overall work experience must be pretty gratifying since PG Music has more than its fair share of long term employees.

I think our issue as users is we'd like to see less new features, for existing features to reach their full potential and for known deficiencies to be resolved. A bug sub forum won't get our desires any closer to a resolution.

In conclusion I will say this, this isn't the first time a bug sub forum suggestion has been made. If a bug sub forum fits within PG Music's work experience it will happen, if not it will never happen. From the outside world the PG Music world advances at its own pace.

I don't support the suggestion because the suggestion has been previously made. If I didn't support the idea then I should have.

In addition I would like to see the option at any time to add to the message title something like the following:
1-solved-user error
2-solved through a workaround
3-bug-verified

This way the monitors would first look at the bug-verified messages then if time permits look at the workarounds to see if an improvement could be made.

Mario +1

+1, this would be really helpful. After a few days you can't edit the first post anymore, for example, I couldn't add "SOLVED" to the title here:

https://www.pgmusic.com/forums/ubbthreads.php?ubb=showflat&Number=508121#Post508121

Great idea!

Definitely a +1 from me!

Yes, another great idea and clarification.

+1

+ !!

PS got a nice header proposal already, in case someone has fallen asleep:

+1 for the header too

P.S. What is in the bag that distant penguin is holding? Jar of horseradish, or it is simply a a bag with bugs?

It's actually a picnic basket. You see the penguin with the hamper is the wifey penguin, who was hoping to have a nice romantic picnic with her hubby, and is now extremely annoyed, and not a little baffled, that said hubby would rather be crashing some cymbals on a polar bear.

Cerio, as an aside, the forum software used to cut off editing after one day. I suggested that they increase the time we can edit the original post title to add *SOLVED* or FIXED - or some such, and they did it! I know it’s a few days now, not sure how far out, and that helps.

Yes, I know, but as I said, I tried to add "SOLVED" here and I couldn't:
https://www.pgmusic.com/forums/ubbthreads.php?ubb=showflat&Number=508121#Post508121


That was seven days after the original post. Maybe they could consider increasing this time still a little bit more.

Not a bad idea. Some issues do take a week or more to resolve.

This is the forum discussion I REALLY wish anyone from PG Music would contribute to and provide a response.

It's a good, thoughtful and considered discussion with some great ideas but pretty much wishful thinking without buy-in from PG Music.