In addition I would like to see the option at any time to add to the message title something like the following:
1-solved-user error
2-solved through a workaround
3-bug-verified

This way the monitors would first look at the bug-verified messages then if time permits look at the workarounds to see if an improvement could be made.

Whenever I get something stuck in the back of my throat, I dislodge it by drinking a beer.
It's called the Heineken Maneuver.

64 bit Win 10 Pro, the latest BiaB/RB, Roland Octa-Capture audio interface, a ton of software/hardware