Some time back for a number of years I was employed by an ISP (Australia’s biggest at the time). We supplied services to businesses and to other ISPs. The number of times I’d get calls say “your system is broken” I cannot count. The number of times I would say you are one of only a few with the particular issue you have, so logic would tell me the issue is elsewhere not in my system. Something might not work for a small percentage does that mean the product is broken. I recall one chap very heated who said our product stinks, it worked fine until he changed his systems and now out product is broken and we need to fix it. I had the guy repeat what he said about 5 times he finally screamed at me. When I got him to say it slowly, he saw, he had made changes not the supplier. This sort of stuff we saw daily.

That is not to say there are no issues with PG products, clearly there are, but in the past few weeks I almost find the Forums depressing. The number of times we see people having issues that few others have or others have addressed and still going on about the issue being a bug is unreal.

At what point does a “work around” become a workflow or workflow naturally include a number of “work arounds”.

I agree with the need for a bug reporting Forum, but, will it just become a complaints area or an area to vent frustration. I also had a frustrating issue that got under my skin. Then along came Noel with the correct method for what I was doing and all was sorted. I had in fact broken BB worse by implement my solution before getting the answer to the correct way.

We each of us have a PC or Mac configured our way. There are many configurations therefore “bugs” can occur, but, are they bugs in the PG products or our systems. We have different ways of working and using the products therefore we may see different issues but is the issue the way we do things.

Sorry I feel this way but I think there has been a fair bit of unfair beat ups in the past few weeks. Let’s work together to fix or address issues. Looking for cause and effects fixes issues. Looking for blame only puts up shutters.

My vented views

Tony.



Last edited by Teunis; 12/17/18 02:09 PM.
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