Finally resolved the issue with support. Tried removing the ticket files as suggested here and on my first online chat. But that didn't do it.

So support today had me use the unblock advanced option today and they gave me a code that resolved the license blocked issue, but I guess the chat must have dropped since I didn't hear back after saying that it appeared to resolve the issue. I'd asked what might have caused the problem since no errors were encountered during installation.

Now that it's working I need to install the Realtracks to the internal hard drive. I'll have to see if I can track down the best way to do that.