unfortunately have to agree with OP, after buying the software I was extremely impressed with fast shipping of the external HD, however installing from HD was a nightmare kept getting the error that not able to copy from source drive, when I relay this to the developers I did not get a proper response, decided to download everything from website (I actually paid for the drive so I wouldn't have to)bought the ultrapak, the latest VST which is supposedly VST 3 is actually not working properly I am using Studio one 4 Pro, for some reason in the latest update I am not able to load individual real-tracks, nothing showing up in plugin? I am not very happy with the product or customer service so far, my excitement has rather faded...VST was one of the major reason I bought the software. frown