Navid Syed, welcome to the forum and to BIAB.

As you have read, there are issues with the VST Plugin. This is a new feature this year and improvements have already been made, and are still being worked on. It is also fairly soon after the new release and that may explain why you haven't received a response. How did you contact them? If you call or live chat (when they are open), you should get right through.

You could also post your questions here. We are only fellow users but we may be able to answer them, or relay to the developers if there's something we think they aren't aware of.

Most of those here would, I think, agree that PG Music is among the best companies for customer service. I hope you will continue to give them a chance to help you. And give us a try, too.

BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus 192 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.