Hi Don,

Watching the movie in light of your new comments certainly helped. Thank you.

I see that you have the 2018 copy in it's own directory. This is good and it's great that you've backed it up and you've backed it up correctly.

What concerns me is that there is no Setup.exe file in the root directory of your USB drive. This is strange because every USB drive that I've ever got from PG Music has the setup program in its root directory. I wonder if this is why PG Music asked you to return it?

That said, BIAB does not have to be installed from the USB drive. What you can do is....

1. Log-in into your sales account.

2. You'll see the 2019 exe files available under "My Programs". If you don't see these, go to the registration section within your Sales Account and register the version of BIAB that you received. The serial number should be on the USB drive.

3. There will be a few exe files and they will be around 1 - 2 GB big. One of these will be the program file (BIAB and Realband) and it will be about 2 GB.

4. The other files will be bonus material and Realtracks. It will be easy to identify what's what.

5. Download and run each one of these exe files and install them into the \bb folder of your computer (I'm assuming that you run BIAB from your computer and not the USB drive). These installations will update your 2018 BIAB/RB to 2019. This is safe to do because you have your backup on the USB drive.

(Note, because you only need the new Realtracks, just download the Realtrack files 300-328.)

Let us know how you go.

Regards,
Noel

MY SONGS...
Audiophile BIAB 2025