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Band-in-a-Box for Windows
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Joined: Feb 2010
Posts: 794
Journeyman
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OP
Journeyman
Joined: Feb 2010
Posts: 794 |
I have now made three requests (latest one just this morning) to sales@pgmusic for a refund of the 2019 BIAB purchase. It is not really what I need at this time after I tried it out. I have heard nothing from them, not even an auto-acknowledgement email!
Not sure if they are ignoring it, are busy, or are simply not there...Live Chat is and they advised that that was the correct place to send the request.
Has anyone else experienced tardiness from PG in regard to refunds/cancellations?
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Band-in-a-Box for Windows
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Joined: Oct 2017
Posts: 745
Journeyman
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Journeyman
Joined: Oct 2017
Posts: 745 |
I had a refund about six months ago - I accidentally bought a duplicate product - and they were very quick in refunding my money.
...Deb
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Band-in-a-Box for Windows
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Joined: Jun 2012
Posts: 21,074
Veteran
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Veteran
Joined: Jun 2012
Posts: 21,074 |
They might just be very busy this time of year with the special deals, etc. I feel sure it will be sorted out though. That refund guarantee is a long standing policy that the company maintains.
BIAB & RB2026 Win.(Audiophile), Windows 10 Pro & Windows 11, Cakewalk Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Session Keys Grand S & Electric R, Kontakt, Focusrite 18i20, KetronSD2, NS40M, Pioneer Active Monitors.
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Band-in-a-Box for Windows
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Joined: Oct 2008
Posts: 20,495
Veteran
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Veteran
Joined: Oct 2008
Posts: 20,495 |
This is the first thread I've seen that comments on the speed of a refund. As far as I'm aware, it's never been an issue and there have been a number of 'refund' posts over the years.
Maybe use Live Help to ask... the reply will be more immediate.
MY SONGS...Audiophile BIAB 2026
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Band-in-a-Box for Windows
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Joined: Dec 2009
Posts: 430
Journeyman
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Journeyman
Joined: Dec 2009
Posts: 430 |
I accidentally ordered the wrong upgrade version (PlusPak+ instead of plain PlusPak) and they refunded me the difference and it hit my bank within 2 days....
I'm doing allright for Country Trash ....
I used to care, but things have changed (Bob Dylan)
BIAB 2026W + RB
M-Audio FastTrack C600, Rode NT2-A
Digitech VoiceLive 4
Epiphone Sheraton, Ibanez 12str, Washburn 6str, Cort 6Str Nylon
Yanagisawa Tenor Sax
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Band-in-a-Box for Windows
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Joined: Feb 2017
Posts: 3,414
PG Music Staff
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PG Music Staff
Joined: Feb 2017
Posts: 3,414 |
Hi there Joden - apologies for the delay in response! Rest assured, we aren't ignoring you  Feel free to private message me the email you used to request the refund, or your order #. I'll gladly get this refund processed for you right away so you don't need to wait longer. Also, feel free to come into Live Chat between 6AM - 2PM Pacific Time, and ask for me directly if it isn't me who answers. I can take the chat and process it right then and there.
Cheers,
Deryk
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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