Dear Peter,

for about 24 hours by now I am trying to place an order for the $99 DVD update from BIAB 2009.5 to 2010. The whole process is an utter nightmare: provided phone numbers do not work from here (Europe, Germany), the PG Live Chat is dead as a dodo, my mail to sales@pgmusic.com does not get answered (yes, I considered the timeshift).

I just wonder what that's all about? DVDs are the best upgrade option for me. I do not want another usb hard drive lying around. I run BIAB on a small 12.1" notebook and for mobility reasons do not need any peripherals connected to it.

Why is customer support so poor? Why can't I place an order? Why does nobody respond? Why is the whole process made so difficult and murky? On purpose, because PG wants customers to buy the HDs? Well if that's the case: I will not get any HD because they do not fit my needs! (Just to put things straight.)

In a few minutes I'll jump on a train and will not be back before January. Therefore I will not be able to place an order anymore for I'll have no internet access during that time. So even I've tried on 3 different channels (phone, chat, mail) I could not get the DVD option because pgmusic does not communicate. You might imagine what I am thinking now of pgmusic and the way they handle customer relations.

Apart from that I wish everyone a merry christmas an a happy new year (with or without BIAB 2010).

Best,

Septolus