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Joined: Dec 2018
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Posts: 26 |
Please could anyone offer a little advice to a 74 year old? I raised a Ticket on 31/12/2018 which has yet to receive a response. I followed this with another attempt last Friday. I do understand that this period is likely to be one of the busy times, but what else can I do please? I should be able to view the Ticket and any updates here: https://asknet.support-asknet.com/support/tickets/XXXXXXXbut seem unable to find the correct username/password so to do. Any help/pointers with this would be most gratefully received. Perhaps it's me, I am a raw bwdinner  but.... Regards, Dr T Maurice Murphy.
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Joined: Oct 2008
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Hi Maurice,
Welcome to the forums!
The above ticket link is to Asknet. As far as I'm aware, PG Music have no association with this company.
Did you buy Band in a Box through Asknet, perhaps?
What problem are you experiencing? Maybe we can help here on the PG Music forums.
Regards,
Noel
MY SONGS...Audiophile BIAB 2026
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Beginners Forum
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Joined: Dec 2018
Posts: 26
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OP
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Good Evening - UK Time - Noel, thanks for the response. I am sure you are correct as to where I purchased BIAB. The problem, raised on both Tickets was entirely my fault in that I purchased a wrong item and I was asking whether I could obtain a refund/credit note to purchase what I believe is the correct, more expensive, item. I would imagine that only the supplier might be able to identify any possible corrective action. I even asked for confirmation that the correct item I needed to purchase was as I identified.
I have been reading here and seemed to find a very helpful environment for novices, so I can hopefully get this resolved and move on. Again, many thanks for the response. Best Wishes, Maurice.
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Beginners Forum
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Joined: Oct 2008
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Hi again, Maurice.
I know it doesn't help much in the present situation but it is possible to buy directly from PG Music and they have a 30-day money-back refund policy. That's something that it might pay to keep in mind in the future.
In the meantime, I suggest that you write an email to sales@pgmusic.com and ask them if there is any way at all that you can use the software version you have, that you purchased through Asknet, as a trade-in/refund to a more comprehensive version of the program. There is nothing to lose. The worst case scenario is that PG Music can say that since you did not purchase the software from them, they are unable to help in this instance.
All the best,
Noel
MY SONGS...Audiophile BIAB 2026
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Maurice, welcome also.
In addition to Noel's good suggestions above, maybe you could reference this thread to the PG Music support people. It may help them to understand your predicament more fully.
BIAB & RB2026 Win.(Audiophile), Windows 10 Pro & Windows 11, Cakewalk Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Session Keys Grand S & Electric R, Kontakt, Focusrite 18i20, KetronSD2, NS40M, Pioneer Active Monitors.
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Beginners Forum
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Joined: Dec 2018
Posts: 26
Enthusiast
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OP
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Joined: Dec 2018
Posts: 26 |
Good Morning. Thank you both for your responses. I have finally obtained a response to my Tickets and things have moved overnight. I am now a "happy Camper" and get on with trying to learn "stuff". Your point is well made concerning PGMusic direct purchase. I have used this system and find that all is well with my "direct" purchases. I will now drop back into "Read Only" mode and Moderators may close this thread off. Thanks All.
Maurice.
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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Team PG
Band-in-a-Box 2026 Video: The Newly Designed Piano Roll Window
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Watch the video.
You can see all the 2026 videos on our forum!
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