Good Evening - UK Time - Noel, thanks for the response. I am sure you are correct as to where I purchased BIAB. The problem, raised on both Tickets was entirely my fault in that I purchased a wrong item and I was asking whether I could obtain a refund/credit note to purchase what I believe is the correct, more expensive, item. I would imagine that only the supplier might be able to identify any possible corrective action. I even asked for confirmation that the correct item I needed to purchase was as I identified.
I have been reading here and seemed to find a very helpful environment for novices, so I can hopefully get this resolved and move on. Again, many thanks for the response. Best Wishes, Maurice.