Hi,
Thank you for your feedback. Can you please tell us a little bit more about your environment (operating system version, system specifications)? Also, it appears that there is an update for Pro Tools available to you (version 12.5). Have you tried installing this? Note that Pro Tools version 12.6 and higher require a new license. If you're able to upload a video of the issue happening then it would help us. You can use a free program like Open Broadcaster to do this and upload it to YouTube.