Jim,
I was really just exploring the program as a noob - I guess I'd just recently read something (possibly the 2018 update in help) that referred to video tracks. When it didn't work, I searched here on the forum & found a thread where someone had not been able to find the files/folder & ended up re-installing 2018 version & then updating to 2019 - which sent me on the quest smile
Whilst it's unlikely I'd ever really use the facility, I was disappointed in the (lack of) initial response to my contact with support, the response by chat & then (after I re-submitted a report to support) which eventually confirmed (I assume) that a facility available in 2018 had been withdrawn/monetized in 2019.
I suppose the main annoyance was wasting my time looking for something that wasn't there & (my assumption) that 2019 would include everything in versions before it.
I spent a long time considering which package to buy & feel that removing facilities is a step backwards, however little they might be used.
None of this lessens the value of BIAB 2019 but it does add to the feeling that both help & the general BIAB website is confusing about what the program offers.

Last edited by Poldav; 03/07/19 03:45 PM. Reason: spelling mistake