Hello hitsman,

I'll keep an eye out for your answers to Noel96's questions as I would have asked them myself as discovery questions, but can you also let us know what version year you are using for Band-in-a-Box? We have some really great resources online via our FAQ for technical assistance, and knowing what version you're using can help us narrow down how to help or direct you.

You can find our full tech support FAQ here should you need it: https://www.pgmusic.com/techfaq.htm

You'll want to look under the Windows section and click on the link that states your version year, or let us know which version you're using and further elaborate on the issue you're having. That way we can try and link you to a more specific section of the FAQ.

If the FAQ doesn't answer your questions and you're not having any luck, please feel free to reach out to our tech support department directly using our live help, which you can find the green button for our Live Help at the top right hand corner of any PGMusic web page.

Tech support is available Mon-Fri from 10am-4pm PST via Live Help, or you can try the 1-866-983-2474 number within the same hours previously mentioned. You can also send an e-mail to support@pgmusic.com. We have a 0-2 business day turn around time for tech support e-mails.

We hope this helps!

Cheers,
Ember