Thanks. I tried it again and I found it crashes sometimes - where the whole app closes when it finishes the processing scan. That was on a different audio file (MP3) where as before I was testing the Oh Shanadoah (M4A). I tested the Oh Shanadoah and it would return and I saw the E's. Then the MP3 didn't crash and showed me the E's also, then the M4A crashed - so it seems to be hit or miss regarding whether it crashes.

I am running El Capitan version 10.11.6 on Late 2015 iMac (Retina 5k 27in). If I upgrade my OS, I'm forced to abandon the Acrobat Pro installed and have to go to the subscription cloud version (I believe - from what I've read) and I'm not willing to do that, so I have this OS.

Hopefully this can be resolved. I see a new patch is out there (305), but the notes didn't say it addressed this situation, so I haven't installed it yet.