Good Morning [again] I have installed again this morning, no differently from yesterday, but this time I noticed a file called bb2019_repair_activation and executed this file "as administrator" - I always use this option on all my software installs. Upon notification that I needed to activate the product, I did this and - SUCCESS !!!!!!! I am so pleased that I can continue trying to use the product as intended - a steep learning curve frown My grateful thanks for the information you gave me, and I feel I have [again] justified my "numptie" label smile I can, at least, now take this laptop with me and continue the struggle. Best Regards,

Maurice.