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Thanks.
Lots of good suggestions here to try. I won’t reply to all but I am taking everything in, and thank you all.
Already Tried several different usb cables but all were the same length.
Yes, the Focusrite is 24-bit internally but that cannot mean it only deals with 24-bit input signals. And, the same setup of 16-bit throughout has worked for years. Still, I’ll try it. The experience of having only 24-bit working is persuasive.
I’m also finding far less clicking when I power down everything each day. That continues to make me suspect bad capacitors in the Focusrite act up when on a long time (weeks).
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Presonus 192 & Faderport 8, Royer 121, Slate VSX, Adam Sub8 & Neumann 120 monitors.
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If it turns out to be the Focusrite device, while it's possible Focusrite got into a bad batch of capacitors, it's more common and therefore more likely to be cold solder joints. Even if it's out of warranty, if you send the unit to a service center for repairs, they will likely replace the board rather than repair and your device will be updated to whatever version and features are current today. Probably at considerable less cost than the price of a new purchase.
Last edited by Charlie Fogle; 10/31/19 05:20 PM. Reason: Spelling
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Good point. In a way, I have two of these. My production setup that's giving me fits uses the 18i20 2nd generation. My backup system, which runs fine, uses the 18i20 original, now called 1st generation. Nope, I haven't tried switching them but that's on the list.
Speaking of two, in all these years I never realized you and Jim were brothers (assuming that's literally true and not just figurative brothers as we all are here). My real brother was a pro trumpet player, too; taught me to play.
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Presonus 192 & Faderport 8, Royer 121, Slate VSX, Adam Sub8 & Neumann 120 monitors.
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Yep. Literally brothers.
Regarding the Focusrite, you should check their forum because if they have put out devices with faulty components, yours will not the only one and there will be others reporting the same symptoms you're having and not necessarily the same model.
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Thanks. I’ve been studying the Focusrite support site extensively.
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Presonus 192 & Faderport 8, Royer 121, Slate VSX, Adam Sub8 & Neumann 120 monitors.
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Matt, FWIW, I leave my 1st GEN 18i20 powered on 24x7. It's connected in to the UPS with the PC. When I'm lucky, I don't have to restart it except once every several months when I do something dumb and lock it up. It's been running well for several years now.
 Steve BIAB/RB 2022, Pro Tools 2020, Korg N5, JBL LSR 4328 Powered Monitors, AKG/Shure Mics.
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Steve, thanks again.
This is a little like planning to go to the doctor when you are sick, then you get there and you are OK. The system is working fairly well!
BUT - I have repeatedly broken the most important rule in the diagnostic book: don't change more than one thing at a time. Thus I don't know for sure what I did. There were so many good ideas here.
HOWEVER, I do know one thing absolutely: when I generate a sound on my Roland Integra-7 MIDI hardware sound synth, it generates clicks and pops. I have written a detailed question to Focusrite Support about this, asking what settings should be used.
I just re-read the entire thread and Bob - Rharv - alone has experienced what I have while using the same Focusrite model, and he says making all devices 24-bit works. I think I'll try that next.
Once again, many thanks for all the help here. This really is a great community. I'm pretty savvy on computer stuff but no one has all the answers.
matt
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Presonus 192 & Faderport 8, Royer 121, Slate VSX, Adam Sub8 & Neumann 120 monitors.
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If you're with me this far, I think I'm narrowing it down. Please listen to this 22-second audio file.
I pushed the button on the Roland Integra-7 MIDI sound module to supply a marimba sample sound of usually one, and once two, tones. I intentionally left spaces pushing the button so you will hear the somewhat relationship between generating a sound and some random click/pops that follow. No sound for a few seconds, no click/pops.
mattfinley.com/promos/static2.mp3
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Presonus 192 & Faderport 8, Royer 121, Slate VSX, Adam Sub8 & Neumann 120 monitors.
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That is definitely weird.
Steve BIAB/RB 2022, Pro Tools 2020, Korg N5, JBL LSR 4328 Powered Monitors, AKG/Shure Mics.
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I sent the file and a full problem description plus specs to Focusrite Support.
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Matt, I'm sure you'll keep us posted with the feedback from the Focusrite people.
As Steve mentioned, quite weird.
Trevor
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Have you tried freezing or rendering the track then playing back.
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This sounds like a charge build up then ground once the charge is built up enough to make the jump to ground.
I might be in the minority but I don’t think this has anything to do with sample rate or bit depth issues. At least listening to the first clip. Off to listen to the second one.
Last edited by rockstar_not; 11/03/19 01:25 PM.
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How is the Integra 7 connected to the sound card? If it is via SPDIF, which device is the master for clock? Remember that spdif has no native clock line and you can get issues between devices. I think you can set the Integra to be the master clock device. If you are connecting analog then you can ignore all of what I wrote above. AES/EBU digital audio does have a clock line and generally avoids clock issues.
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Thank you once again, Bob.
Yes on the possible static / grounding problem. The second clip is much more like that. I might just connect a ground wire and see.
Yes, I use SP/DIF. Yes, you can set the Integra to Master or Slave. Yes, SP/DIF I think is bi-directional so one end must be Master and the other end the Slave but it can work either way over the cable.
But the Focusrite doesn't do it that way, exactly. Its choices are to sync via Internal (which I take to be equivalent to Master), SP/DIF, or ADAT (which isn't relevant). If I select Master on the Integra and SP/DIF on the Focusrite, you would THINK it would work, but it won't stay in sync. It cycles endlessly on then off for the sync every two seconds. Yes, I've written to Focusrite with all specs asking for a recommendation. Normally they are fast but it was over the weekend.
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Presonus 192 & Faderport 8, Royer 121, Slate VSX, Adam Sub8 & Neumann 120 monitors.
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UPDATE.
This is not yet solved but I think I'm closing in on it, with the help of Focusrite Support (quite excellent, really).
I think my Focusrite unit may be defective.
When I have all the settings the way we think they should be, my unit does not sync digitally to my hardware MIDI module. To get around that, I had the Focusrite set to Internal, what their equivalent of Master (in Master/Slave) is. I knew this wasn't right, and so I think I may have to send my unit in. Unless the Focusrite receives digital timing from the Integra-7, there will be digital clicks and pops.
So, please, no need for any further responses. I'll let you know the outcome.
Many thanks to all those who have responded! This is a truly great community.
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Presonus 192 & Faderport 8, Royer 121, Slate VSX, Adam Sub8 & Neumann 120 monitors.
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Just an FYI - S/PDIF is unidirectional (i.e., ONE WAY it is NOT bi-directional)
Larry
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Thanks. My understanding is the cable can carry the signal either way. To work correctly between two digital devices (sync), one device has to be set as the master and the other the slave. I think that's what you mean, so the signal goes in one direction.
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Presonus 192 & Faderport 8, Royer 121, Slate VSX, Adam Sub8 & Neumann 120 monitors.
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This is a general comment for noobs - yes one master and one slave but there is no actual signal coordination or duplexing over the fiber or copper. Simply put master and slave are set on the devices with a physical switch, SW setting, or where fiber or copper connector is connected on device. Those modes (master/slave) are not sent or acknowledged over the signal line and clock info is always and only sent one way. https://www.sweetwater.com/sweetcare/articles/understanding-digital-clocking-for-audio/But Focusrite, I7, your PC software Audio Device settings and other PC SW use terms like "internal" (not master or slave) because they are really "self-clocking" just means that you, the human, need to ensure all things are set to SAME sample rate because again this is not coordinated over the fiber or copper signal line. Larry
Last edited by Larry Kehl; 11/08/19 01:00 PM.
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Good clarification and I agree. I believe Focusrite uses "Internal" in the sense of "Master", however, after reading their materials extensively.
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Presonus 192 & Faderport 8, Royer 121, Slate VSX, Adam Sub8 & Neumann 120 monitors.
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