I tried to install my 160 USB GB Hard Drive yesterday but ran into a few problems. Alyssa on the Technical Help Desk was wonderful and although she was very busy, she helped me three times to try to sort out the problem and even arranged for a replacement to be sent to me. She instructed me to dismantle the unit and re-seat the internal drive connection, as it had suffered during transit to the U.K. I finally gave up trying yesterday.
Today it seemed to be working all right but has just gone wrong again. When I connect the USB lead to my PC the disk just clicks over and over but does not actually connect. I will be returning it for a replacement.

Owing to the file size of the 2010 programme, I have decided to just use this 2010 version directly from the provided hard drive. Can I just ask two simple questions?
1. Should to blue lights on the end of the hard drive, stay on constantly? When mine did connect, they flashed on occasionally but mostly were off. When the unit is just idling should the lights be completely off?

2. Once I have made backups of my original C:\bb and Real Band folders, do I just delete the old ones with the delete key as opposed to uninstalling the programmes? Obviously I mean before I run the new USB installation.

Many thanks.

Richard (Stan's Fan)