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Band-in-a-Box for Windows
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Joined: Jul 2011
Posts: 120
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OP
Apprentice
Joined: Jul 2011
Posts: 120 |
Long story short, I had problems with 2020UP as soon as I installed it and could not get any answers from PG tech support. In frustration, I contacted sales and told them I wanted to de-activate, cancel the license, request a refund and revert back to 2018UP. De-activated 2020UP successfully but now I'm in a quandary as to what to do to get back to 2018UP. I have all the installation files and license for 2018UP but must I delete 2020UP files before I can get back to normal. Or would I be better off deleting all versions, starting with 2014MP> If so, what about the update files for each?
Music is what feelings sound like.
Windows 11, Behringer UMC204HD Audio Interface, BIAB/RB 2022 Ultra Pak Plus
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Band-in-a-Box for Windows
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Joined: Jul 2011
Posts: 120
Apprentice
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OP
Apprentice
Joined: Jul 2011
Posts: 120 |
On the same subject, why would PG release a new version of BIAB/RB at the height of the holiday season, then cut back on tech support knowing that there would be alot of questions and bugs to fix? They've already gone from Build 206 to 209. Does anyone from PG product support read these posts?
Music is what feelings sound like.
Windows 11, Behringer UMC204HD Audio Interface, BIAB/RB 2022 Ultra Pak Plus
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Band-in-a-Box for Windows
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Joined: Oct 2008
Posts: 20,487
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Joined: Oct 2008
Posts: 20,487 |
Hi John,
I'm not PG Music staff so I can only say what I would do in your circumstances.
Firstly if you still have BIAB version 2020 files on your computer, I imagine that these will need deleting because you have returned the product and, because of this, you will no longer have access to these files.
This is what I'd do in your situation. I am assuming that you installed BIAB onto your computer's internal hard drive.
1. Save any song files that you've created.
2. Make a backup of your current \bb folder and then delete the current installation of BIAB 2020. (If there's enough space, simply rename the \bb directory to \bb.2020 if you want to keep it for the moment.)
3. If the first purchase of BIAB was 2014, install this. Without knowing anything about how you upgraded (i.e. did you use the PlusPak option), I'll have to assume that full installations are required.
4. Now install each new version of BIAB that you purchased until you get back to 2018.
That should do the job.
Chances are that you probably won't need to re-activate the 2018 version. BIAB will let you know if you need to do this, though.
Hope this helps,
Noel
MY SONGS...Audiophile BIAB 2026
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Band-in-a-Box for Windows
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Joined: Aug 2006
Posts: 8,730
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Joined: Aug 2006
Posts: 8,730 |
John, I hear it’s pretty cold in Az these day. Anyway I feel your frustration, but 2020 is running solid here. I’m sorry your having problems I’ve been there. PGM always releases around the holidays. And the folks there have families like all of us. I’m not trying to a smart Alec (which begs a question, how did Alec get involved in this) but as frustrating as this stuff can be maybe a little more patience would get you through it. There’s a lot of folks here on the forums that could maybe help you out. Just bringin this up cause I hate to see folks going backwards.
HP Win 11 12 gig ram, Mac mini Sonoma with 16 gig of ram, BiaB/RB 2026, Reaper 7, Harrison Mixbus 11 , Presonus Audiobox USB96
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Band-in-a-Box for Windows
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Joined: Jun 2015
Posts: 33
Enthusiast
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Enthusiast
Joined: Jun 2015
Posts: 33 |
hope you get it fixed.
i have somem issues with band in a box 2020 myself but one tip for anyone else who may have some issues and are tempted to get a refund. for me its mainly about the realtracks and such and the audiophile edition
what you CAN do is have two versions of band in a box at once. im not sure if you can install both on the same hard drive but what i have done is have band in the box ultrapack 2016 on my PC hard drive with all the real tracks
and then the 2020 audiphile of course from the external drive.
as im having some issues with running audio chord wizard and a few other things with the latest version but i can just do that in 2016 then save the project and load it up in 2020.
Just a tip for some people. that might help without needing a refund. as band in the box may not be perfect at times but gotta say am LOVING having the 16 bit full wave files of all the realtracks/realdrums
and apparently many of the artist performance solos too! have the wav file included which is nice to play aroudn with!
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Band-in-a-Box for Windows
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Joined: Jul 2011
Posts: 120
Apprentice
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OP
Apprentice
Joined: Jul 2011
Posts: 120 |
Thanks to both of you who replied. I am also a big fan of BIAB but it seems their tech support has gone south. I did not give up easily but have thrown in the towel today after chasing them for an answer since 12/18. I am in the process of doing a clean install from 2014 on. Thanks again.
Music is what feelings sound like.
Windows 11, Behringer UMC204HD Audio Interface, BIAB/RB 2022 Ultra Pak Plus
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Band-in-a-Box for Windows
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Joined: Jul 2011
Posts: 120
Apprentice
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OP
Apprentice
Joined: Jul 2011
Posts: 120 |
Thanks to both of you who replied. I am also a big fan of BIAB but it seems their tech support has gone south. I did not give up easily but have thrown in the towel today after chasing them for an answer since 12/18. I am in the process of doing a clean install from 2014 on. Thanks again.
Music is what feelings sound like.
Windows 11, Behringer UMC204HD Audio Interface, BIAB/RB 2022 Ultra Pak Plus
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Band-in-a-Box for Windows
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Joined: Oct 2008
Posts: 20,487
Veteran
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Veteran
Joined: Oct 2008
Posts: 20,487 |
MY SONGS...Audiophile BIAB 2026
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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Band-in-a-Box® 2025 for Mac® users: Build 904 now available!
If you're already using Band-in-a-Box® 2025 for Mac®, make sure to grab the latest update! Build 904 is now available for download and includes the newest additions and enhancements from our team.
Band-in-a-Box® 2026 for Windows® users: Build 1237 is now available!
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The Master Volume is now applied at the end of the audio chain for consistent levels and full-signal master effects.
Tablature now includes a “Save bends when saving XML” option for improved compatibility with PG Music tools. Plus, you can instantly match all track heights with a simple Ctrl-release after resizing, and Add2 chords from MGU/SGU files are now fully supported... and more!
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Time really is running out! Save up to 50% on Band-in-a-Box® 2026 for Windows® upgrades and receive a FREE Bonus PAK—only when you order by 11:59 PM PST on Thursday, January 15, 2026!
We've added many major new features and new content in a redesigned Band-in-a-Box® 2026 for Windows®!
Version 2026 introduces a modernized GUI redesign across the program, with updated toolbars, refreshed windows, smoother workflows, and a new Dark Mode option. There’s also a new side toolbar for quicker access to commonly used windows, and the new Multi-View feature lets you arrange multiple windows as layered panels without overlap, making it easier to customize your workspace.
Another exciting new addition is the new AI-Notes feature, which can transcribe polyphonic audio into MIDI. You can view the results in notation or play them back as MIDI, and choose whether to process an entire track or focus on specific parts like drums, bass, guitars/piano, or vocals. There's over 100 new features in Band-in-a-Box® 2026 for Windows®.
There's an amazing collection of new content too, including 202 RealTracks, new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two RealDrums Stems sets, XPro Styles PAK 10, Xtra Styles PAK 21, and much more!
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If you need any help deciding which package is the best option for you, just let us know. We are here to help!
Band-in-a-Box® 2026 for Windows® Special Offers Extended Until January 15, 2026!
Good news! You still have time to upgrade to the latest version of Band-in-a-Box® for Windows® and save. Our Band-in-a-Box® 2026 for Windows® special now runs through January 15, 2025!
We've packed Band-in-a-Box® 2026 with major new features, enhancements, and an incredible lineup of new content! The program now sports a sleek, modern GUI redesign across the entire interface, including updated toolbars, refreshed windows, smoother workflows, a new dark mode option, and more. The brand-new side toolbar provides quicker access to key windows, while the new Multi-View feature lets you arrange multiple windows as layered panels without overlap, creating a flexible, clutter-free workspace. We have an amazing new “AI-Notes” feature. This transcribes polyphonic audio into MIDI so you can view it in notation or play it back as MIDI. You can process an entire track (all pitched instruments and drums) or focus on individual parts like drums, bass, guitars/piano, or vocals. There's an amazing collection of new content too, including 202 RealTracks, new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two RealDrums Stems sets, XPro Styles PAK 10, Xtra Styles PAK 21, and much more!
There are over 100 new features in Band-in-a-Box® 2026 for Windows®.
When you order purchase Band-in-a-Box® 2026 before 11:59 PM PST on January 15th, you'll also receive a Free Bonus PAK packed with exciting new add-ons.
Upgrade to Band-in-a-Box® 2026 for Windows® today! Check out the Band-in-a-Box® packages page for all the purchase options available.
Happy New Year!
Thank you for being part of the Band-in-a-Box® community.
Wishing you and yours a very happy 2026—Happy New Year from all of us at PG Music!
Season's Greetings!
Wishing everyone a happy, healthy holiday season—thanks for being part of our community!
The office will be closed for Christmas Day, but we will be back on Boxing Day (Dec 26th) at 6:00am PST.
Team PG
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