hope you get it fixed.

i have somem issues with band in a box 2020 myself but one tip for anyone else who may have some issues and are tempted to get a refund. for me its mainly about the realtracks and such and the audiophile edition

what you CAN do is have two versions of band in a box at once. im not sure if you can install both on the same hard drive but what i have done is have band in the box ultrapack 2016 on my PC hard drive with all the real tracks

and then the 2020 audiphile of course from the external drive.

as im having some issues with running audio chord wizard and a few other things with the latest version but i can just do that in 2016 then save the project and load it up in 2020.

Just a tip for some people. that might help without needing a refund. as band in the box may not be perfect at times but gotta say am LOVING having the 16 bit full wave files of all the realtracks/realdrums

and apparently many of the artist performance solos too! have the wav file included which is nice to play aroudn with!