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Install problem... ioreg hanging up [Resolved] #579200 02/02/20 05:08 PM Band-in-a-Box for Macintosh
Joined: Feb 2020 Posts: 23 Sydney Land of Oz mark5009 OP Enthusiast
OP mark5009 Enthusiast Joined: Feb 2020 Posts: 23 Sydney Land of Oz	Hi. I suspect this one is very specific to my system as BiaB 2019 installed sweetly on my laptop. On the Mac Pro (running 10.14.6), my main music station, not so much. It installs fine but when I start it up it hangs on the ioreg process (shows up in the Activity Monitor) and BiaB goes "not responding". I've clean install, rebooted, changed the permissions to root, but nothing is working. Any one got ideas? TIA .. mark. .. mark. (BiaB 2020 Mac; macOS 10.14.6; MacPro 5,1 56Gb 2xHex-Xeon RX580)

Re: Install problem... ioreg hanging up mark5009 #579207 02/02/20 05:46 PM Band-in-a-Box for Macintosh
Joined: Feb 2020 Posts: 23 Sydney Land of Oz mark5009 OP Enthusiast
OP mark5009 Enthusiast Joined: Feb 2020 Posts: 23 Sydney Land of Oz	and a picture may help? This using the DAW version which shows most clearly BiaB getting stuck, but the same happens for the 64- and 32-bit versions .. mark. (BiaB 2020 Mac; macOS 10.14.6; MacPro 5,1 56Gb 2xHex-Xeon RX580)

Re: Install problem... ioreg hanging up mark5009 #579407 02/04/20 06:24 AM Band-in-a-Box for Macintosh
Joined: Apr 2017 Posts: 2,052 Sillie Con Valley, California Mike Halloran Veteran
Mike Halloran Veteran Joined: Apr 2017 Posts: 2,052 Sillie Con Valley, California	What version of 2019? How did you install and where? Please be complete. Which Mac Pro do you have? BIAB 2026 Audiophile Mac 24Core/60CoreGPU M2 MacStudioUltra/8TB/192GB Sequoia/Tahoe, M1 & M5 MBAir, 2012 MBP Digital Performer11, Logic, Finale27/Dorico/Encore/SmartScore/Notion/Overture

Re: Install problem... ioreg hanging up Mike Halloran #579485 02/04/20 08:18 PM Band-in-a-Box for Macintosh
Joined: Feb 2020 Posts: 23 Sydney Land of Oz mark5009 OP Enthusiast
OP mark5009 Enthusiast Joined: Feb 2020 Posts: 23 Sydney Land of Oz	Sorry for the lack of detail. It is the latest BiaB 2019 Mac Pro with the 317 update installed. I am attempting running it on a Mac Pro mid-2010 (5,1) running 10.14.6 (2x3.33 6-core Xeon with 24Gb memory). As mentioned, it is getting hung up looking at system resources (ioreg does that) but I can't imagine what is causing the issue. I know it works fine on my Macbook Pro running the same software. Perhaps something in the ioreg output is causing it issues? Just a guess... .. mark. .. mark. (BiaB 2020 Mac; macOS 10.14.6; MacPro 5,1 56Gb 2xHex-Xeon RX580)

Re: Install problem... ioreg hanging up mark5009 #579717 02/06/20 01:42 PM Band-in-a-Box for Macintosh
Joined: May 2002 Posts: 7,836 Victoria, BC Andrew - PG Music PG Music Staff
Andrew - PG Music PG Music Staff Joined: May 2002 Posts: 7,836 Victoria, BC	Hello Mark, Are you saying that the Band-in-a-Box (desktop) application does not boot up at all on that system? Can you please create the following file: /Applications/Band-in-a-Box/Data/WriteBootupLog.txt Then try running Band-in-a-Box again and post the contents of BootupLog.txt found in that same location. Andrew PG Music Inc.

Re: Install problem... ioreg hanging up Andrew - PG Music #579848 02/07/20 03:48 PM Band-in-a-Box for Macintosh
Joined: Feb 2020 Posts: 23 Sydney Land of Oz mark5009 OP Enthusiast
OP mark5009 Enthusiast Joined: Feb 2020 Posts: 23 Sydney Land of Oz	Hi, Andrew. Thanks for your reply! Originally Posted By: Andrew - PG Music Are you saying that the Band-in-a-Box (desktop) application does not boot up at all on that system? It boots, but it hangs, and the main window never appears. The only way out is to force quit the process. Quote: Can you please create the following file: /Applications/Band-in-a-Box/Data/WriteBootupLog.txt Then try running Band-in-a-Box again and post the contents of BootupLog.txt found in that same location. Here it is Code: /Applications/Band-in-a-Box/Data/BootupLog.txt= Log file of bootup times. Paste into Excel for best viewing LogThis: Start of this: InitCompleted. MainLoop started [8-2-20 12:33:14] [ms since LogStart(boot)= 0 ],\ since last LogThis function = 0 Not so helpful... I tried starting BiaB manually to see if there is anything showing on the terminal: Code: $ ./Band-in-a-Box-x64 --help SUPPORT_ELASTIQUE_V3 Elastique version = 3.3.0 RBActive=false /Applications/Band-in-a-Box/Data/WriteBootupLog.txt ATTEMP TO ACCESS gMainWindForm BEFORE IT IS MADE! ATTEMP TO ACCESS gMainWindForm BEFORE IT IS MADE! ATTEMP TO ACCESS gMainWindForm BEFORE IT IS MADE! [1] 18535 terminated ./Band-in-a-Box-x64 --help top shows the BiaB process firing up a shell to run ioreg, then grepping the results, but it never seems to return from that trip, at least on my machine. As mentioned, I suspect it might have something to do with this machine's setup, but it is hard to know just what might be "broken". Any insights you have would be greatly appreciated! Kind regards .. mark. .. mark. (BiaB 2020 Mac; macOS 10.14.6; MacPro 5,1 56Gb 2xHex-Xeon RX580)

Re: Install problem... ioreg hanging up Andrew - PG Music #580571 02/12/20 12:48 PM Band-in-a-Box for Macintosh
Joined: Feb 2020 Posts: 23 Sydney Land of Oz mark5009 OP Enthusiast
OP mark5009 Enthusiast Joined: Feb 2020 Posts: 23 Sydney Land of Oz	Bumping this thread. I still got nothing... Last edited by mark5009; 02/12/20 12:49 PM. .. mark. (BiaB 2020 Mac; macOS 10.14.6; MacPro 5,1 56Gb 2xHex-Xeon RX580)

Re: Install problem... ioreg hanging up mark5009 #580850 02/14/20 01:58 PM Band-in-a-Box for Macintosh
Joined: Feb 2020 Posts: 23 Sydney Land of Oz mark5009 OP Enthusiast
OP mark5009 Enthusiast Joined: Feb 2020 Posts: 23 Sydney Land of Oz	Hi. Complete wipe, reinstall, restart, turn off external IO, BiaB 2019 Mac still hangs running on this mac. Still barfing on a grep of ioreg info (attached). Really appreciate if someone can help me out here. Getting frustrated... System info: Model Name: Mac Pro Model Identifier: MacPro5,1 Processor Name: 6-Core Intel Xeon Processor Speed: 3.33 GHz Number of Processors: 2 Total Number of Cores: 12 L2 Cache (per Core): 256 KB L3 Cache (per Processor): 12 MB Hyper-Threading Technology: Enabled Memory: 24 GB Boot ROM Version: 144.0.0.0.0 Attached Files (Click to download or enlarge) (Only available when you are logged in) ioreg.txt (151.54 KB, 3 downloads) ioreg.txt .. mark. (BiaB 2020 Mac; macOS 10.14.6; MacPro 5,1 56Gb 2xHex-Xeon RX580)

Re: Install problem... ioreg hanging up mark5009 #580854 02/14/20 02:29 PM Band-in-a-Box for Macintosh
Joined: May 2002 Posts: 7,836 Victoria, BC Andrew - PG Music PG Music Staff
Andrew - PG Music PG Music Staff Joined: May 2002 Posts: 7,836 Victoria, BC	If you put a file called safemode.txt in the Preferences folder, does Band-in-a-Box run? Andrew PG Music Inc.

Re: Install problem... ioreg hanging up mark5009 #580880 02/14/20 04:01 PM Band-in-a-Box for Macintosh
Joined: Apr 2017 Posts: 2,052 Sillie Con Valley, California Mike Halloran Veteran
Mike Halloran Veteran Joined: Apr 2017 Posts: 2,052 Sillie Con Valley, California	Originally Posted By: mark5009 Sorry for the lack of detail. It is the latest BiaB 2019 Mac Pro with the 317 update installed. I am attempting running it on a Mac Pro mid-2010 (5,1) running 10.14.6 (2x3.33 6-core Xeon with 24Gb memory). As mentioned, it is getting hung up looking at system resources (ioreg does that) but I can't imagine what is causing the issue. I know it works fine on my Macbook Pro running the same software. Perhaps something in the ioreg output is causing it issues? Just a guess... .. mark. Please describe your exact process when you installed and fired it up for the first time. Leave nothing out. I may know the problem but I'm only guessing till I see it. If I'm right, it's a bug and I know the workaround. BIAB 2026 Audiophile Mac 24Core/60CoreGPU M2 MacStudioUltra/8TB/192GB Sequoia/Tahoe, M1 & M5 MBAir, 2012 MBP Digital Performer11, Logic, Finale27/Dorico/Encore/SmartScore/Notion/Overture

Re: Install problem... ioreg hanging up Andrew - PG Music #580904 02/14/20 05:50 PM Band-in-a-Box for Macintosh
Joined: Feb 2020 Posts: 23 Sydney Land of Oz mark5009 OP Enthusiast
OP mark5009 Enthusiast Joined: Feb 2020 Posts: 23 Sydney Land of Oz	Hi, Andrew. Originally Posted By: Andrew - PG Music If you put a file called safemode.txt in the Preferences folder, does Band-in-a-Box run? Nope. Unless I got it wrong Code: 14:48 (swift)$ pwd /Applications/Band-in-a-Box/Preferences 14:49 (swift)$ ll total 8 -rwxrwxrwx 1 mark staff 85 14 Feb 18:43 AboutPrefsFolder.txt* -rw-r--r-- 1 mark staff 0 15 Feb 14:41 safemode.txt Same issue occurs... .. mark. (BiaB 2020 Mac; macOS 10.14.6; MacPro 5,1 56Gb 2xHex-Xeon RX580)

Re: Install problem... ioreg hanging up Mike Halloran #580906 02/14/20 05:56 PM Band-in-a-Box for Macintosh
Joined: Feb 2020 Posts: 23 Sydney Land of Oz mark5009 OP Enthusiast
OP mark5009 Enthusiast Joined: Feb 2020 Posts: 23 Sydney Land of Oz	Hi, Mike. Originally Posted By: Mike Halloran Please describe your exact process when you installed and fired it up for the first time. Leave nothing out. I may know the problem but I'm only guessing till I see it. If I'm right, it's a bug and I know the workaround. It was a vanilla install: download files, install in order, enter permissions as needed. Files installed this latest time in order (I didn't bother with the 317 update as it seems to make no difference to this issue). Code: bandinabox_2019_pro.pkg realtracks_pro_3.dmg realtracks_pro_2.dmg realtracks_pro_3.dmg realtracks_pro_4.dmg Then start the application and watch it bounce, not to come back... There is quite a lot of other audio applications on this machine, plus plugins and the like, but they also exist on my laptop and that hasn't got this issue (it installed cleanly) .. mark. (BiaB 2020 Mac; macOS 10.14.6; MacPro 5,1 56Gb 2xHex-Xeon RX580)

Re: Install problem... ioreg hanging up mark5009 #580929 02/14/20 09:47 PM Band-in-a-Box for Macintosh
Joined: Apr 2009 Posts: 1,381 JayO Expert
JayO Expert Joined: Apr 2009 Posts: 1,381	Hey Mark, I'm running almost the same setup here, with the exception of upgraded processors and video card (I've got a 5,1 w/ 2X 3.46 GHz, and a 7970 GPU), and I don't have any similar issues. It's kind of a long shot, but I'm curious... have you upgraded to a metal compatible GPU, or are you still running the stock 5770 ? I know from dabbling with a couple of Hackintosh builds I've been involved with, that sometimes the graphics card can cause some ioreg funkiness in Mojave. - Jay MacPro 5,1/12 core@3.46GHz -- OS X 12.7.6 -- ATI 7970 -- 32 Gig RAM -- Crucial 500GB OS SSD -- Samsung EVO 1TB Audio/Sample SSD -- BIAB 2025 -- Logic Pro X -- Cubase Elements 14 -- Too many plugins

Re: Install problem... ioreg hanging up mark5009 #581060 02/15/20 02:57 PM Band-in-a-Box for Macintosh
Joined: Apr 2017 Posts: 2,052 Sillie Con Valley, California Mike Halloran Veteran
Mike Halloran Veteran Joined: Apr 2017 Posts: 2,052 Sillie Con Valley, California	Originally Posted By: mark5009 Hi, Mike. Originally Posted By: Mike Halloran Please describe your exact process when you installed and fired it up for the first time. Leave nothing out. I may know the problem but I'm only guessing till I see it. If I'm right, it's a bug and I know the workaround. It was a vanilla install: download files, install in order, enter permissions as needed. Files installed this latest time in order (I didn't bother with the 317 update as it seems to make no difference to this issue). Code: bandinabox_2019_pro.pkg realtracks_pro_3.dmg realtracks_pro_2.dmg realtracks_pro_3.dmg realtracks_pro_4.dmg Then start the application and watch it bounce, not to come back... There is quite a lot of other audio applications on this machine, plus plugins and the like, but they also exist on my laptop and that hasn't got this issue (it installed cleanly) Is everything installed on the System/boot drive or have you installed your Real Tracks and Drums onto a different drive or? BIAB 2026 Audiophile Mac 24Core/60CoreGPU M2 MacStudioUltra/8TB/192GB Sequoia/Tahoe, M1 & M5 MBAir, 2012 MBP Digital Performer11, Logic, Finale27/Dorico/Encore/SmartScore/Notion/Overture

Re: Install problem... ioreg hanging up JayO #581065 02/15/20 03:38 PM Band-in-a-Box for Macintosh
Joined: Feb 2020 Posts: 23 Sydney Land of Oz mark5009 OP Enthusiast
OP mark5009 Enthusiast Joined: Feb 2020 Posts: 23 Sydney Land of Oz	Hi, Jay. Originally Posted By: JayO Hey Mark, I'm running almost the same setup here, with the exception of upgraded processors and video card (I've got a 5,1 w/ 2X 3.46 GHz, and a 7970 GPU), and I don't have any similar issues. It's kind of a long shot, but I'm curious... have you upgraded to a metal compatible GPU, or are you still running the stock 5770 ? I know from dabbling with a couple of Hackintosh builds I've been involved with, that sometimes the graphics card can cause some ioreg funkiness in Mojave. Huh. That's interesting. I also do some video work on this box and it has an upgraded GPU, a Radeon RX580 Code: Chipset Model: Radeon RX 580 Type: GPU Bus: PCIe Slot: Slot-2 PCIe Lane Width: x16 VRAM (Total): 8 GB Vendor: AMD (0x1002) Device ID: 0x67df Revision ID: 0x00e7 Metal: Supported, feature set macOS GPUFamily2 v1 My issue could be related to that (entries do exist in the ioreg tree). Hard to know without knowing just what the PG Music devs are looking for with that grep on ioreg. For me ripping out the video card is not really an option, not even for BiaB .. mark. (BiaB 2020 Mac; macOS 10.14.6; MacPro 5,1 56Gb 2xHex-Xeon RX580)

Re: Install problem... ioreg hanging up Mike Halloran #581066 02/15/20 03:40 PM Band-in-a-Box for Macintosh
Joined: Feb 2020 Posts: 23 Sydney Land of Oz mark5009 OP Enthusiast
OP mark5009 Enthusiast Joined: Feb 2020 Posts: 23 Sydney Land of Oz	Hi, Mike. Originally Posted By: Mike Halloran Is everything installed on the System/boot drive or have you installed your Real Tracks and Drums onto a different drive or? At this stage it is all vanilla with everything on the boot drive (a 256Gb SSD). My plan was to off load tracks and drums at a later stage. .. mark. (BiaB 2020 Mac; macOS 10.14.6; MacPro 5,1 56Gb 2xHex-Xeon RX580)

Re: Install problem... ioreg hanging up mark5009 #581070 02/15/20 04:26 PM Band-in-a-Box for Macintosh
Joined: Apr 2009 Posts: 1,381 JayO Expert
JayO Expert Joined: Apr 2009 Posts: 1,381	Hey Mark, Well I quickly threw the stock 5770 back in my machine just now and confirmed that BIAB does in fact launch, although I really didn't test it much. Possibly if you have the stock card you could try it temporarily, just for troubleshooting purposes to see if BIAB launches. Although I'm not really sure if that could be the problem at this point. My 7970 is basically an RX380, which the same basic architecture as yours, albeit a lower tier card. I wasn't sure if you were running an Nvidia card (with those web drivers that change every week). Like I said it was kind of a long shot, but I figured I'd ask. Sorry I couldn't be of more help, but hopefully the PG folks will be able to come up with something. - Jay MacPro 5,1/12 core@3.46GHz -- OS X 12.7.6 -- ATI 7970 -- 32 Gig RAM -- Crucial 500GB OS SSD -- Samsung EVO 1TB Audio/Sample SSD -- BIAB 2025 -- Logic Pro X -- Cubase Elements 14 -- Too many plugins

Re: Install problem... ioreg hanging up JayO #581073 02/15/20 06:26 PM Band-in-a-Box for Macintosh
Joined: Feb 2020 Posts: 23 Sydney Land of Oz mark5009 OP Enthusiast
OP mark5009 Enthusiast Joined: Feb 2020 Posts: 23 Sydney Land of Oz	Hi, Jay. Originally Posted By: JayO Hey Mark, Well I quickly threw the stock 5770 back in my machine just now and confirmed that BIAB does in fact launch, although I really didn't test it much. Possibly if you have the stock card you could try it temporarily, just for troubleshooting purposes to see if BIAB launches. Not sure where the stock card is anymore, but I'll go searching (thought I was over this kind of thing. Oh well.) I deliberately avoided the NVIDIA cards for just that reason, though the RX580 is a generic rather than Mac-boot card: a lot cheaper that way though it might cause this issue. I've got no idea of what the PG Music guys are doing spawning a shell to run up ioreg but I guess it si happening for a reason. Just wish someone who knows would fill in the dots... :-/ Thanks again .. mark. (BiaB 2020 Mac; macOS 10.14.6; MacPro 5,1 56Gb 2xHex-Xeon RX580)

Re: Install problem... ioreg hanging up Andrew - PG Music #581746 02/20/20 05:27 PM Band-in-a-Box for Macintosh
Joined: Feb 2020 Posts: 23 Sydney Land of Oz mark5009 OP Enthusiast
OP mark5009 Enthusiast Joined: Feb 2020 Posts: 23 Sydney Land of Oz	Originally Posted By: Andrew - PG Music If you put a file called safemode.txt in the Preferences folder, does Band-in-a-Box run? Nope. Is there any way of finding out what the grep is looking for so I can check it? There will be a regexp or similar that it is barfing on... Some thoughts: this has all the hallmarks of ancient code that "just works" and now nobody seems to know what it is there for. I can't think of any reason to spawn a shell to do this kind of thing. And it certainly won't be in the Win code base. So, as part of the coming together has this been looked at? TIA, .. mark. (BiaB 2020 Mac; macOS 10.14.6; MacPro 5,1 56Gb 2xHex-Xeon RX580)

Re: Install problem... ioreg hanging up mark5009 #588754 03/30/20 12:55 PM Band-in-a-Box for Macintosh
Joined: Feb 2020 Posts: 23 Sydney Land of Oz mark5009 OP Enthusiast
OP mark5009 Enthusiast Joined: Feb 2020 Posts: 23 Sydney Land of Oz	Hi, all. Just to cap this thread, after quite a lot of effort on their parts, the BiaB team (thanks Andrew!) found the problem and provided a fix (apparently the issue is a bug in 3rd party code) that will, I believe, be rolled into the general release. Hooray! Qudos to the team, and many thanks from me for getting BiaB working. .. mark. (BiaB 2020 Mac; macOS 10.14.6; MacPro 5,1 56Gb 2xHex-Xeon RX580)

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