I have been using biab for years in a fairly basic way to create backing tracks. I have slowly moved over to mostly using RealTracks because they sound better.

A few days ago I purchased my first ever addon RealTrack set, #299 Rootsy Blues, for a project that I am currently working on. As far as I can tell the installation went OK but when I go into StylePicker and select just the new #299 set, all of the new styles have **N/A** along side a high percentage of the instruments and [RT n/a] is shown at the start of each style name. One of the styles _COOLEVE shows 5 instruments of which 4 are labelled ** N/A ** Understandably when any of these new styles are assigned to a song they sound pretty thin.

I have done a complete reinstall, checked all my directories, reset everything to default, rebuilt all the styles in the StylePicker and a rebuild in the RealTracks picker. I have also run a cleanup. None of this made any difference.

I chatted online with someone in online support a few days ago. Our communication was rather difficult but he suggested I had a technical problem and that I send an email with details to support. I did this but have not yet received any response other than the auto acknowledgement of my submission.

Installation has always been to default directories i.e. c:\bb\... I have looked extensively online and while the N/A problem has been raised on a number of occasions I have so far been unable to find a satisfactory solution to my problem.

It seems reasonable to me that if one buys an add-on RealTracks set it would include all the instruments required.

I am using Band-in-a-box 2019 (Mega) 64 bit with Windows 10 and latest update (build 644)

Any help with this problem would be appreciated.