Hello Johnny,

Check what build of Band-in-a-Box you have (Help | About Band-in-a-Box). If it is not 2008 build 265, install the patch, and that should fix the problem:
http://www.pgmusic.com/support_windowsupdates.htm#265

If you already have build 265, you could consider this (somewhat mysterious) solution. However please note that editing the registry must be done at your own risk since making a mistake can cause serious problems with your computer. So you would only want to do this if you are confident that you understand the process and are comfortable making the change. You should back up the registry first.

1. Open the Registry Editor (Start menu, and type regedit)
2. Navigate to:
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\LowRegistry\Audio\PolicyConfig
3. Expand PropertyStore. Right-click on PropertyStore and click Find... type bbw.exe. It should find a key that looks SOMETHING LIKE this: ac6eg14e_0
4. With that selected, look in the right-hand pane under that data column and check that it has the path to your Band-in-a-Box application, for example \bb\bbw.exe. You may need to make the Data column wider to see the path.
5. Delete that ONE key, and press F3 to search again. If there is another key under PropertyStore that also contains the same path (e.g. \bb\bbw.exe), delete that one also.

Last edited by Andrew - PG Music; 02/02/10 01:06 PM.
Andrew
PG Music Inc.